Providers in Aged Care Sector
Carers NSW – Introduction & training opportunities
Carers NSW are offering two webinars for CHSP providers with the aim to enable Carer Inclusive Practice, they are online, and free to attend.
Carers and Care Planning – Wed 23 April 2025 – Carers and Care planning | Carers NSW
What the changes to Aged Care Services means for carers – Wed 30 April – Carers NSW Webinar: What the changes to aged care mean… | Carers NSW
There is also a fact sheet to help aged care service providers, professionals and staff implement carer inclusive practices when designing and delivering in-home and community aged care services to older people.:
Carer awareness and inclusion: Resources for CHSP funded service providers – CHSP – Inclusive aged care
Older Minds Matter Online Series | April & May
Training and content developed by MHW Training Solutions 2025.
Workshops facilitated by Adam Holstein, MDS Training.
Download flyer
Older Minds Matter Series-FLYER-AprilMay 2025.pdf (523.2 KB)
1. The Impact of Mental Illness on the Older Person Wednesday 30 April, 11am-1pm AEST
- Key facts about mental illness in older people.
- The impact of mental illness and stigma on the older person.
- Causes and risk factors of mental illness in an older person.
- Warning signs of a developing mental health problem.
- Ways to evaluate the risk and improve wellbeing.
- Where to access help and support.
Register: https://events.humanitix.com/older-minds-matter-series-2025-session-one
2. Stress and Anxiety Wednesday 14 May, 11am-1pm AEST
- Signs and symptoms of stress and anxiety in an older person.
- Potential risk factors indicating high levels of stress and anxiety.
- The impact of stress and anxiety on an older person and service provision.
- Various treatment options and interventions for anxiety.
- Management strategies to help reduce stress in the older person.
Register: https://events.humanitix.com/older-minds-matter-series-2025-session-two
3. Delirium and Psychosis Wednesday 28 May, 11am-1pm AEST
- Facts about delirium and how it differs from psychosis.
- Signs, symptoms and risk factors for the onset of delirium or psychosis.
- The connection of delirium and psychosis to mental illness and physical
- health problems.
- Appropriate and helpful ways to respond and provide support.
Register: https://events.humanitix.com/older-minds-matter-series-2025-session-three
Helping Older People who Hoard
Webinar overview:
The Royal Commission into Aged Care Quality and Safety identified mental health and or hoarding as an issue that needed to be addressed in the development of a new aged care system highlighting the need for training, raising awareness and care management planning.
This webinar will teach attendees how to work with, support and assist older people living in challenging domestic environments, giving the aged care worker awareness, confidence and strategies for speaking with and supporting the older person in a way that minimises harm and fosters a positive and helpful outcome.
This webinar is an introductory session designed for people who have a supportive working relationship with older people including case workers, support workers, carers, health practitioners and aged care workers including supervisors, team leaders, and coordinators of aged care services.
This session will also help workers to develop a positive relationship with the older person living in a challenging domestic environment despite the sensitive issues they may need to address.
Topics include what is hoarding (including how to tell when its likely not a hoarding disorder), why people hoard, psychology behind hoarding and clutter, triggers and signposts, dangers, risk minimisation, reducing anxiety and stress and establishing and maintaining positive and productive relationships.
Options for sourcing additional assistance for clients, finding services and resources, and exploring funding options will be present in the subject matter.
Who should attend?
Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, and health practitioners.
The outcomes are:
- raising awareness of hoarding
- understand why people hoard
- the psychology behind hoarding and clutter, triggers, signposts, dangers, risk and harm minimisation
- establishing and maintaining positive and productive relationships
- confidence to support the older person to address the issue in their home
- exploring funding options, and finding resources and services.
Date: 13 May 2025
Time: 11am – 1pm AEST
Cost details:
Ageing Australia member price
1-2 people: $289 incl. GST each
3-10 people: $260 incl. GST each
Non member price
$462 incl. GST each
CHSP price
$50 incl. GST each
For more information contact allison.king@ageingaustralia.asn.au
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Registration Portal Credit Card – Helping Older People Who Hoard
Board Briefing Webinar – Enkindle 14 May 2025
A few SSDs have partnered to offer a FREE Briefing for CHSP provider Governing Boards on the new Aged Care Act and reforms.
The Briefing will be conducted by Jennene Buckley from Enkindle Consulting on Wed 14 May from 5pm to 7:30pm.
This will be particularly helpful for small to medium provider Boards leading up to the new Act on July 1.
Can you please pass this on to your Board members for consideration and encourage them to register using the link in the attached flyer.
Board Briefing on Aged Care Reforms.pdf (485.0 KB)
We still have places available for Board members to register.
Brought to you by STARS, MDS, CB City Council, 3Bridges, IDC and SCF.
Compliance with the Aged Care Quality Standards
Join us for a practical online session on the Strengthened Aged Care Quality Standards and how they apply to CHSP services. Learn how the new standards work alongside your obligations under the new Aged Care Act and explore ways to embed compliance into everyday practice.
Who should attend? CHSP managers, coordinators, team leads and quality staff.
Facilitated by Paul Sadler – Paul Sadler Consultancy
Date: 29 May 2025, Online via Teams
Time: 1pm to 2pm.
Compliance with the Aged Care Quality Standards – Blue Sky Community Services
2025.04.14_Compliance Training_Final.pdf (2.0 MB)
Asking the Question – creating a culturally safe space for First Nations people. 10th April 2025.
Workshop overview
Creating a culturally safe environment for First Nations peoples in aged care means understanding the importance of cultural identity, framing questions respectfully and recording information with sensitivity and consent. It is a best practice approach that will also support your organisation in meeting the new strengthened Aged Care Quality Standards (February 2025).
This workshop will prepare participants to engage with First Nations peoples in a way that respects their cultural identity and provides a safe space for having sensitive conversations.
Who should attend?
Commonwealth Home Support Programme (CHSP) and Home Care Package (HCP) providers, including team leaders, assessment, case managers, care coordinators, allied health practitioners and quality and compliance staff.
Asking the Question – creating a culturally safe space for First Nations people | Ageing Australia
Silver Rainbow Training and HIV awareness training
Thorne Harbour Health SA are offering some free training until the end of the financial year.
This is a two-hour face to face or online training. Can be done at your place of work or at their premises.
If you need further information you can call Monty on 0422 676346.
Silver Rainbow Training | Thorne Harbour Health
Breaking the Mould: Innovation in Aged Care Volunteer Engagement | 7th April
This online workshop explores the vital role of volunteers in the Australian aged care sector, offering an in-depth look at the current landscape, emerging trends, and innovative volunteering strategies.
It covers key topics such as the importance of volunteer engagement, barriers to participation, and flexible volunteer roles. The session will highlight innovative volunteering categories, as well as creative engagement techniques.
Case studies from Australian aged care organisations will showcase successful innovations, emphasising the impact of volunteering on older people, organisations, and volunteers.
Date: Monday 7th April 2025
Time:
11:00am to 12:30pm AWST
12:30pm to 2:00pm ACST
1:00pm to 2:30pm AEST
Where: Online via Teams
Register: https://events.humanitix.com/breaking-the-mould-innovation-in-aged-care-volunteer-engagement
Facilitated by @David-VolunteeringSA-NT-Moderator and @Janeen-MDS-Moderator
InnovationVolEngagement-7April25.pdf (4.2 MB)
Cultural Competency Training for CHSP Providers
Ballarat Regional Multicultural Council (BRMC) are offering FREE Cultural Competency Training to all CHSP Service Providers, Managers, Staff and Volunteers.
Be ready for the new strengthened Aged Care Standards by ensuring all staff are culturally aware and have the skills to meet the needs of CALD consumers.
The training sessions will be delivered both online and face-to-face.
The training will be delivered over 4 hours, with face-to-face sessions including morning tea and lunch.
BRMC will deliver 4 free sessions before 1 July 2024- (with more sessions to be released) The training will be delivered by a trained Facilitator, supported by Co-Facilitators with lived experience.
Don’t miss this opportunity for FREE high quality training delivered by the Grampians Region Peak Multicultural Organisation.
Register at : https://events.humanitix.com/cct-chsp
Care Planning and Defensible Documentation for the CHSP and Home Care Workforce
Workshop overview
This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and community settings. The workshop includes, the relevance and principles of defensible documentation, care planning and assist participants to gain confidence to identify when issues of concern require reporting to supervisors and management.
Who should attend?
This workshop is ideal for the aged care frontline workforce delivering CHSP services and delivery of care in home care and community settings.
The outcomes are:
- understand the importance and relevance of documentation principles in relation to the Aged Care Quality Standards
- apply the principles of documentation guidelines to support an older person’s wellbeing
- recognise why care planning is critical to reduce risk for the older person, the workforce and the organisation
- identify when and how to escalate concerns.
Date: 24 March 2025
Time: 12.30pm – 3pm AEDT
Cost details:
Ageing Australia member
1 – 2 people: $289 incl. GST each
3 – 10 people: $260 incl. GST each
Additional member discounts may apply for groups of 11 and greater.
Non member
$462 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Board Governance in Aged Care
Workshop overview
This workshop is designed to provide an overview of the practical implications of the Australian Government’s Strengthening Provider Governance reform. A brief discussion of changes to the proposed draft revised Aged Care Quality Standards, focusing on Standard 2, and relevant proposed regulations under the new Aged Care Act is included.
Role of the governing body:
- consumer engagement
- leadership and culture
- organisational governance
- risk management
- clinical governance
- incident management.
Governing for reform in aged care – policy snapshot and new responsibilities:
- membership of governing bodies
- advisory bodies–quality care and consumer advisory
- oversight of staff qualifications, skills & experience
- suitability of key personnel
- provider’s operations statement
- residential, home care and transition care provider transparency
Who should attend?
Board members, senior management, executive management, quality and risk managers in all aged care settings.
The outcomes are:
- equip boards, executive leadership, and quality and risk managers with a shared knowledge and understanding of the Australian Government reforms
- develop strategies for implementation and establish linkages to Ageing Australia consultancy for further support
- access free Ageing Australia templates to support the implementation of reforms
- knowledge of Ageing Australia quality system subscriber options and other related templates.
What is values-based HR and how can it help your organization?
Tuesday, 11th March 2025 online VIA Teams.
Why attend?
– Actionable insights
– Networking opportunities
– Expert-led sessions
– 2 dates available
Contact: meggiemolony@bluesky.org.au
Free Seminar: Dementia Risk Factors
Here is a link for a free online seminar offered by the Brain Rehab Academy. This is a great opportunity to increase your knowledge in dementia.
Join the seminar to learn:
- Key risk factors for dementia and how to manage them effectively.
- Practical strategies to protect and enhance brain health for patients.
- The role of brain imaging in improving dementia diagnosis and care.
Wednesday 19th February 2025
6:30-8:00pm AEDT
FREE
Brain Imaging in Rehabilitation
Upcoming training for CHSP providers
Data Driven Decision Making
Date: Monday 24 Feb 2025
Time: 11:00am -2:30pm
Registrations: Strategic Understanding of the CHSP Tickets, Thu 06/03/2025 at 11:00 am | Eventbrite
New Aged Care Standards Training # 1: the person
Date: Tuesday 25 Feb 2025
Time: 11:00am
Registrations: https://www.eventbrite.com/e/1083558084399?aff=oddtdtcreator
Human Rights and Older people
Date: Wed 5 March 2025
Time; 11:00am -1:00pm
Registrations: Human Rights and Older People Registration, Wed 05/03/2025 at 11:00 am | Eventbrite
SIRS Training
Date: Wed 12 March 2025
Time; 11:00am -1:00pm
Registrations: Serious Incident Response Scheme Training for CHSP Providers Tickets, Wed, Mar 12, 2025 at 11:00 AM | Eventbrite
Implementing the New Statement of Rights
Date: Wed 19 March 2025
Time: 10:00am – 12:00n
Registrations: Implementing the New Statement of Rights Tickets, Wed 19/03/2025 at 10:00 am | Eventbrite
New Aged Care Standards Workshop # 2 :Care and Services and the environment
Date: Tuesday 25 March 2025
Time: 11:00am -1:00pm
Registrations: Preparing CHSP Providers for The New Aged Care Quality Standards 2025 Tickets, Multiple Dates | Eventbrite
Supporting Performance Training
Date: Tuesday 25 March 2025
Time: 11:00am -2:30pm
Registrations: Supporting Performance Tickets, Thu 20/03/2025 at 11:00 am | Eventbrite
Strengthen your understanding to embedding Code of Conduct while supporting culturally and linguistically diverse communities .”
Date: Wed 9 April 2025
Time: 11:00am -1:00pm
Registrations: Strengthen your Understanding to Embedding Code of Conduct Registration, Wed 09/04/2025 at 11:00 am | Eventbrite
FREE TRAINING for CHSP Providers – SIRS 12 March 2025
Inclusive and Diverse Communities, Ethnic Communities’ Council of NSW and Orange City Council, are facilitating a comprehensive training session developed in line with the Department of Health’s recommendations regarding Serious Incident Response Scheme (SIRS) requirements. This workshop is designed for Commonwealth Home Support Programme (CHSP) providers and will cover essential topics to enhance your incident management practices.
For more information and to REGISTER see below:
SIRS Workshop 12 March 2024 CHSP Providers.pdf (147.4 KB)
FREE Training for CHSP providers – 2025 Quality Standards 3-part webinar series – Starts 25 February
Inclusive and Diverse Communities, Ethnic Communities Council NSW, Orange City Council will be facilitating a Quality Standards 3-part Webinar series for CHSP and Aged Care providers. The 3-part series will delve into each of the New Standards;
• Workshop 1 (The Person) and 2 (The Organisation) – Tuesday 25 February, 11-1pm AEST
• Workshop 2. New Aged Care Quality Standards 3 (Care and Services) and 4 (The Environment) – Tuesday 25 March, 11-1pm AEST
• Workshop 3. New Aged Care Quality Standards 5 (Clinical Care), 6 (Food and Nutrition) and 7 (The Residential Community), Tuesday 22 April, 11-1pm AEST
See below for more information and to register:
Quality Standards Workshop Series 2025 CHSP Providers.pdf (127.3 KB)
Are you looking for support to navigate My Aged Care?
Navigating MAC – Holdsworth.pdf (2.3 MB)
Navigate My Aged Care and access the government funded services that you and your family member need.
Register for 1:1 session with our Community Intake Coordinator and have all your aged care questions answered:
- Navigating funding options
- Exploring services available to you
- Understanding how to access support for yourself or your family member
1:1 sessions occur fortnightly on Monday’s:
- 1st Monday of the month: Gaden, 334 Edgecliff Road, Woollahra
- 3rd Monday of the month: Woollahra Library at Double Bay, Group Study Room
Also available to CHSP Providers needing support on how to navigate My Aged Care
Get in touch today to find out more on 02 9302 3600 or info@holdsworth.org.au
Proudly Supported by Woollahra Council
www.holdsworth.org.au
Parkinson’s MOOC – launching 5th Feb 2025 – The Wicking Dementia Centre
The Parkinson’s MOOC has been developed in conjunction with the Wicking Dementia Centre and Menzies Institute for Medical Research. Parkinson’s disease is the fastest growing neurological condition in the world and the second most common after dementia.
The Parkinson’s MOOC will be designed to be accessible to and informative for everyone, including people with Parkinson’s and their support networks, medical and allied health professionals and the wider global community.
Join in for the official launch:
In Person: RSVP by Monday, February 3, 2025. Seats are limited, so reserve your spot early!
Via Zoom: Register to watch online.
Enrol now to receive up to date reminders and information on the course
Carers and Partners in care workshop
Carers NSW are running free 45-minute online workshops for CHSP funded aged care providers. The sessions are designed for managers and frontline staff.
In this session, you’ll learn how to:
Understand the vital role families and carers play in person centred care
Navigate key Aged Care Quality Standards to enhance carer inclusive practices
Apply practical strategies and access resources to implement carer inclusive care in your organisation
See more details in the attached flyer.
Carers as Partners in Care.pdf (1.9 MB)
Psychosocial Safety for CHSP Providers and Volunteers
Volunteers and their managers are invited to this one hour session explaining the importance of psychosocial safety and how it applies to everyone in our workplaces, including volunteers. We explore Safe Work Australia’s framework to identify, assess, control and review psychosocial hazards in a CHSP context.
This session is part of a SSD Volunteer Working Party collaboration with Volunteering SA&NT, Macarthur Disability Services SSD, and Meals on Wheels NSW.
2pm Tuesday 4th March
Psychosocial Safety PNG.pdf
Values Based HR for CHSP Providers
What are values-based HR and how can it help your organisation?
Join us for an engaging and practical training session facilitated by Dane Jacka, from Pauseful, that will guide you to align your HR practices with your organisation’s core values. This interactive training session provides actionable insights and tools to ensure that every HR decision supports not only the strategic goals but also the ethical principles at the heart of your organisation.
Empower your HR and people leaders’ team to make decisions that are not only effective but deeply aligned with your mission and values. The workshop will guide participants through the process of identifying and aligning organisational and desired values while developing objective indicators to measure those values effectively. Participants will explore role-based expectations for values-driven behaviour and gain insight into various strategies to embed agreed-upon values into critical HR functions, including talent attraction, recruitment processes, interviewing techniques, probation periods, performance development, and reward and recognition systems. By the end of the session, participants will have practical tools to ensure that values are consistently integrated into everyday HR practices.
This training will be offered on two separate dates in March 2025, with the option to attend either face-to-face in Coffs Harbour or online. The face-to-face session provides an interactive, in-person experience, while the online session offers the same valuable content in a flexible, virtual format. Choose the option that best suits your schedule and learning preference.
Limited numbers are available for CHSP providers, so, get in quick!
Events – Blue Sky Community Services
Trauma Informed Care workshops. 30th January 2025 & 26th March 2025.
Many people experience trauma of varying types throughout their lives, whether in the past or more recently. A trauma response can be triggered by a specific incident, or a prolonged and repeated event, and may be re-ignited by experiencing a health crisis, being abused, neglected and/or injured, a loss of loved one, and/or change in life circumstances, grief and/or the onset of dementia.
The Trauma-Informed Care workshop is specifically tailored to empower the CHSP / Home Care Workforce to understand the impact of trauma and deliver care that is culturally safe, trauma aware and healing informed.
Care Planning & Defensible Documentation for the CHSP/Home Care Workforce Workshops. 29th January 2025 & 24th March 2025.
This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and community settings. The workshop includes, the relevance and principles of defensible documentation, care planning and assist participants to gain confidence to identify when issues of concern require reporting to supervisors and management.
Care Planning & Defensible Documentation for the CHSP/Home Care Workforce – ACCPA
Free training opportunities for aged care workers
Learn about free training opportunities for aged care workers
BRAND NEW Evidence-Based Resource for Wellness and Reablement
‘Start the new year with a fresh resource on the Keep Able website! We’ve added a new free Bitesize session for you. These short professional development modules are easy to download and deliver when it suits your team. Our latest session introduces the LifeCurve™, a visual tool that shows how our abilities change as we age. It offers practical advice on staying independent in daily life. Discover how to use the LifeCurve™ to help your clients age well and stay active.’
Professional development resources for the CHSP sector | KeepAble
MCCI – Culturally Inclusive Service delivery – Micro learning course
CALDWays FREE online courses designed to educate aged care staff on various topics related to culturally inclusive service delivery. In just about an hour, you can enhance your aged care skills and transform the way you provide care. Here’s what we have in store for you in our first course, Culturally Inclusive Service Delivery:
Discover Culture: Have you ever wondered, “What is culture?” Dive into this eye-opening topic and gain insights into the diverse cultures around us and how culture impacts us every day.
Effective Communication: Learn the art of cross-cultural communication. Break down barriers, foster understanding, and build meaningful connections with your clients.
Embrace Diversity: Explore “Diversity and Inclusion in Aged Care” and discover how celebrating differences can enhance outcomes and contribute to person-centered care.
Flexible and Free: Each course can be completed in your own time and is 100% free!
Interactive and Fun: Quizzes and games will test what you have learned along the way and you can retake them as many times as you like!
Earn Your Certificate: After successfully completing the course, you’ll receive a personalised certificate, showcasing your commitment to culturally inclusive aged care. Join us in creating a brighter future for aged care by embracing diversity and fostering inclusivity!
Click on the link TO ENROL – CALDWays Courses
Understanding and Supporting Carers webinar for CHSP providers
Join the upcoming webinar, Understanding and Supporting Carers for CHSP providers, on Tuesday 10 December 2024 from 2-3pm. The session will provide:
• A comprehensive understanding of carers in society, the impacts of caring and the diversity of carers and their caring experiences.
• Awareness of Carer Gateway resources that support carers in their caring role.
• An understanding of carer inclusive aged care and how to better support carers in your day-to-day practice.
Understanding and Supporting Carers for CHSP providers
Carer awareness and inclusion resources for CHSP providers
Carers NSW offers a range of free education sessions and resources to help CHSP service providers support family and friend carers of older people, including practical strategies for how providers can:
• Implement carer inclusive practices, and
• Attract and retain carers in paid employment in the aged care sector.
For more information, check out their flyer to see our latest CHSP offerings.
Visit Carers NSW Events webpage for upcoming aged care events. Upcoming events | Carers NSW
Guest speaker requests can be made to education@carersnsw.org.au.
A Leadership series facilitated by the team at Edwin Trevor-Roberts targeted at CHSP Leaders
Leadership Series REGISTER HERE
Collaborative Practice 4th December 11am – 2pm AEDT
Career Conversations 30th January 2025 11am – 2pm AEDT
Data Driven Decision Making 24th February 2025 11am – 2pm AEDT
Training and Professional Development Resources- Centre for Cultural Diversity in Ageing
Training and Professional Development Resources
The Centre provides a range of online training resources, which you can access here: Training & Webinars | Centre for Cultural Diversity in Ageing
Free online AI Training – Aged Care Reform and Artificial Intelligence 20 November, and 26 November
Artificial Intelligence SSD Training Date Change.pdf (373.8 KB)
Providers from all over Australia are invited to participate in two online AI training sessions, designed to equip you with essential skills and knowledge to leverage AI in your daily work, and navigate Aged Care Reform.
The training sessions will give you a deeper understanding of AI concepts, demonstrate common work-related issues, and show you how to use AI safely. The bootcamp will take you through writing, drafting, graphics, and focus on MS Office applications like Word, Excel and Outlook.
Feedback on the previous sessions have been overwhelmingly positive. Don’t miss out.
These online sessions should be attended by anyone working within the Aged Care space who is facing aged care reform, and is looking to learn how to make this journey easier by integrating AI into your work processes.
Contact SSD@melton.vic.gov.au or raeleneg@melton.vic.gov.au to register.
Inner West Sydney – Aged Care Diversity Framework Training Modules for CHSP Providers
The Inner West Sydney – Aged Care Diversity Training modules for CHSP providers have been designed as an introduction to the Framework, its four action plans and to the key issues affecting older people with diverse needs’ engagement with the aged care system.
The resource consists of a series of individual information sheets covering:
- an overview of the Aged Care Diversity Framework
- an overview of the four action plans targeting:
- all diverse older people
- Aboriginal and Torres Strait Islander people
- people from culturally and linguistically diverse backgrounds
- lesbian, gay, bisexual, transgender and intersex elders
- an introduction to trauma informed care practice
- each of the 12 diverse groups including background information, key issues affecting access and engagement
- links to further information and available resources about each of the identified diverse groups.
All funded aged care providers need to understand and be responsive to the experiences and needs of people from diverse backgrounds.
Providers are strongly encouraged through the Aged Care Quality Standards to develop and implement strategies that address inequities in access to their services either through specific Diversity Action Plans or their Strategic Plans.
https://innerwestagedcareservices.org.au/page/aged-care-diversity-framework-training
Modules
Aged Care Diversity Info Sheet 1 – Introduction
Aged Care Diversity Info Sheet 2 – The Framework
Aged Care Diversity Info Sheet 3 – Action Plans
Aged Care Diversity Info Sheet 4 – Trauma Informed Care
Aged Care Diversity Info Sheet 5 – Aboriginal People
Aged Care Diversity Info Sheet 6 – LGBTI Elders
Aged Care Diversity Info Sheet 7 – CALD Older People
Aged Care Diversity Info Sheet 8 – People with Mental Health Issues
Aged Care Diversity Info Sheet 9 – People with Dementia
Aged Care Diversity Info Sheet 10 – Older People with Disability
Aged Care Diversity Info Sheet 11 – Parents Separated from Children
Aged Care Diversity Info Sheet 12 – Care Leavers
Aged Care Diversity Info Sheet 13 – Homeless Older People
Aged Care Diversity Info Sheet 14 – Veterans
Aged Care Diversity Info Sheet 15 – Social & Economic Hardship
Aged Care Diversity Info Sheet 16 – Rural & Remote
Aged Care Diversity Info Sheet 17 – Further Resources
Introduction to Trauma Informed Care Training Modules
Introduction to Trauma Informed Care Training Modules
Resources | Inner West Aged Care Services
Sheet 1. Its causes and effects
Sheet 2 : About stress disorders
Sheet 3: About Trauma Informed Care
Sheet 4: Understanding Trauma and Impact
Sheet 5: Promoting Safety
Sheet 6: Maximizing Client Choice and Control
Sheet 7: Collaborating and codesign support strategies
Sheet 8: Respecting Diversity in all its Forms
Sheet 9:Providing the tools for empowerment
Sheet 10: Responding appropriately to disclosures of trauma
Sheet 11:Trauma informed considerations with diverse groups
Sheet 12: Trauma informed care resources
New aged care regulatory model: how it will work – Webinar
This webinar, on 14 November 2024, will give providers and workers an overview of the new aged care regulatory model, including the new registration process, registration categories, changes to reporting, how we are preparing providers, and how you will be regulated under the new model.
Audience: Health sector
Webinar date: Thursday, November 14 2024 2:00 pm AEDT to 3:00pm AEDT
Webinar Link: New aged care regulatory model: how it will work – Webinar | Australian Government Department of Health and Aged Care
Culture and Dementia micro course
MCCI has just launched a new free CALDWays course titled Culture and Dementia. This is the fourth micro-course in a series designed for aged care providers, offering practical information and tools to help make services more culturally inclusive for older people, while also meeting the requirements of the Aged Care Quality Standards.
To access all MCCI CALDWays courses, click the link below:
CALDWays Courses 10
Introduction to Diversity and Inclusion and Recognising and Respecting Differences Training
Tue, 29 Oct 2024 11:00 AM – 12:30 PM AEDT
Registrations
- The session will focus on the following:
- Introduction to Diversity and Inclusion (DoHAC Diversity Framework)
- Recognising and Respecting Differences
- Creating an Inclusive Workplace Culture
- Mitigating Unconscious Bias
- Building Cultural Competence and sustaining diversity
- Components on intersectionality/eurodiverse in the Diversity Training
- Provision of resources
Target Audience
CHSP funded services providers and volunteers.
Free Palliative care, Advance Care Planning and End-of-Life care training
Over the month of October, Palliative Care Victoria will be delivering a four-part webinar series to celebrate Seniors Month.
These sessions are completely free and designed to empower community members to take control of their end-of-life journey by developing better awareness about palliative care, Advance Care Planning and End-of-Life care.
These webinars will be held Online every Friday afternoon from 2pm – 3pm throughout the month of October.
October 4th – General Introduction to Palliative Care
October11th – Palliative Care in Rural and Regional Victoria
October 18th – Palliative Care in Aged Care Services
October 25th – Palliative Care in Multicultural Communities
To attend, simply register using the link below:
Palliative Care Victoria – Palliative Care Victoria celebrates Seniors Month (pallcarevic.asn.au) 2
For more information, please contact Palliative Care Victoria on (03) 9662 9644 or email us at info@pallcarevic.asn.au.
November Professional Practice Webinar Series
Wyndham City is pleased to present a free series of 3 Professional Practice Webinars for CHSP providers, facilitated by Kate Pascale and Associates.
Each 90 minute webinars will occur on Tuesdays in November (12th, 19th, and 26th) from 10:30am-12:00pm, covering a different topic each week with recordings being made to registered attendees after the live sessions.
The sessions available sessions are:
Understanding Confidentiality 12/11/2024 10:30am-12:00pm (REGISTER)
Professional Boundaries 19/11/2024 10:30am-12:00pm (REGISTER)
Documenting & Reporting 26/11/2024 10:30am-12:00pm (REGISTER)
Information: These webinar’s form part of the Professional Practice webinar series. If you’d like to attend the other 2 sessions, you will need to book a place in each session individually.
Target group: This webinar is designed for staff who work directly with clients and carers. This includes Support Workers, Direct Care Workers, Social Support staff, Allied Health Assistants, personal care, and lifestyle staff. It will be tailored to staff working in the CHSP sector.
About the trainer: Trish Miller has over 20 years’ experience writing, researching and delivering education sessions for the community care sector. Trish is a qualified nurse, with further studies in Marketing, adult education, and Business Law. Trish was the Business Manager for education and Training at RDNS (Bolton Clarke) before setting up her own training consulting practice in 2006 (IQ Enterprises).
CHSP Advisory Hub
The CHSP Advisory Hub aims to equip CHSP providers with the knowledge, tools and strategies necessary to support planning for the changes between now and 2027.
CHSP providers can access a range of resources and information related to the delivery of CHSP services here.
Webinar – caring for someone living with HIV
Elder Rights Advocacy, Living Positive Victoria & Thorne Harbour Health are hosting an online webinar on 9 October 2024 at 2pm as part of Victorian Seniors Festival.
A panel of experts will outline issues relating to a person living with HIV accessing aged care services. Learn about HIV transmission, treatments, & lived experiences. Increase knowledge and confidence to care for a person living with HIV.
It’s free but please register here or details and registration here
24 October: 10 Strategies for Reform Success
This 2-hour online workshop is hosted by Jennene Buckley, aged care specialist and former executive director and CEO of Feros Care. Jennene will share her top 10 strategies for reform success.
What we’ll cover
Strategy & Planning. Integrate the aged care reforms into your strategy, operations, and board reporting. Client Experience. Navigate the implications of star ratings and elevate your customer voice programs. Digital Transformation. Grasp the significant shifts in using technology for home care service delivery. Workforce Innovation. Work through priorities for workforce planning and key strategies for home care providers to attract and retain their workforce. New Home Care Model. Understand the new home care model, products and services to inform future service development.
… And so much more!
Bring your questions to the Q&A.
Who Should Attend?
CEOs, senior managers and program coordinators from CHSP-funded aged care providers who are seeking ideas, inspiration and clarification on the reform agenda.
Cost: This workshop is provided at no cost to CHSP-funded organisations.
When: Tuesday, 24 October, 2:30 to 4:30 pm AEDT
Where: Zoom
Facilitated by
Jennene Buckley, Enkindle Consulting
Presented by
The SSD Connect Alliance
For more info & to register click here 17
Swinburne University’s Wellbeing Clinic is holding a webinar on grief and loss.
The webinar will explore the losses associated with ageing and practical ways to support the grieving older person.
This webinar is for people working in aged care, as well as psychologists, social workers, counsellors and volunteers who work with older people.
When: Friday 20 September, 4:45 pm to 6:00 pm (AEST)
For more information, see Swinburne University’s webinar schedule 6
Welcome to the CHSP Advisory Hub
The Department of Health and Aged Care (DoHaC) have announced that the Commonwealth Home Support Programme (CHSP) has been further extended from 1 July 2025 to 30 June 2027. This means that CHSP providers will transition to the new Support at Home program no earlier than 2027.
The Aged & Community Care Providers Association (ACCPA) is the national association for providers of residential aged care, home and community care, retirement living and related services.
ACCPA is supporting Commonwealth Home Support Programme (CHSP) providers to implement new aged care reforms and prepare for the transition to the Support at Home Program.
The CHSP Advisory Hub aims to equip CHSP providers with the knowledge, tools and strategies necessary to support planning for the changes between now and 2027.
CHSP providers can access a range of resources and information related to the delivery of CHSP services here.
Navigating the Strengthened Aged Care Standards: Essential Updates on Medication Management for Home Care Providers
Webinar Overview:
As part of the Strengthened Aged Care Quality Standards, Standard 5 Clinical Care includes outcome 5.3, ‘safe and quality use of medicines’.
What does this new requirement mean for home care providers, and how can it be implemented? To meet this standard, all providers are required to have a robust set of systems and processes in place for the safe management of medication. This includes systems for administration, reviewing, monitoring, mitigating risks and reporting.
During this 1.5-hour webinar you will hear from a panel of industry representatives sharing their knowledge and perspectives. The Aged Care Quality and Safety Commission will outline new requirements for quality use of medications in home care under Standard 5, and the implications for providers. Joining the panel will be two home care providers with different perspectives: one a small rural provider, and the other a large provider with a wide span of operation. We will also hear about future developments in assistive technologies to improve safe and quality use of medication in the home.
Panelists will take part in a discussion on medication management challenges for home care providers and their clients and provide solutions and strategies to address them.
Who should Attend:
Providers of home care services with the responsibility for care management, clinical care and clinical governance
Learning Outcomes:
- Understand the key changes for home care providers in the strengthened standards in relation to medication management
- Strategies and systems implemented by small and large providers to manage medication in their home care services
- Discover technology solutions that can support medication management
- Understand the challenges faced by home care providers with medication management and how these can be addressed
Sensitive Intake Conversations – Helping Hand & Relationships Australia
Helping Hand in partnership with Relationships Australia have created a free course to assist aged care professionals to engage in respectful and inclusive conversations with older people who have a history of Trauma.
Sensitive Intake Conversations – Helping Hand
Translating and interpreting services
Providers and people working in aged care can access free translating and interpreting services to communicate with older people in different languages.
A good place to start for information about these services is the translating and interpreting webinar. You can watch the webinar recording, download the slides and read the questions and answers from the session.
More information and resources:
- Explainer video – Free aged care translation service
- Explainer video – How to register to use TIS National interpreting services
- Explainer video – How to use the TIS National Automated Telephone Interpreting Service
- Flyer – Free aged care translation service
- Flyer – TIS National interpreting services for aged care
- Request a translation
- Order/download TIS National promotional materials
- Sign language and captioning through the National Sign Language Program
Elevate your knowledge of reablement with FREE resources
Visit https://keepable.com.au/ 8 to explore our amazing FREE resources, connect with like-minded professionals, frontline staff, and Allied Health providers and embark on a journey of transformative care.
Together, we can create a brighter, healthier future for seniors in our communities. Every opportunity matters! Register NOW and join count me in to receive up to date evidence-based resources and the latest information on Wellness and Reablement approaches.
28th August – Elder Abuse: Identifying, Responding & Referring Including SIRS Reporting
Presented by the Eastern Health Family Violence Project Team and the Eastern Community Legal Centre (ECLC) in conjunction with Eastern Health Community Health.
Please join us online to learn more about elder abuse, including:
• Identifying elder abuse
• Using sensitive inquiry
• Risk Factors and Indicators
• Responding Respectfully
• Referral Pathways
• ELSA Health Justice Partnership
• Secondary Consultation Options
• MARAM and Information Sharing
• SIRS reporting
Wednesday August 28th 2024 at 1.30pm
Microsoft Teams Meeting
Meeting ID: 443 917 838 706
Passcode: dELk7c
Silver Rainbow LGBTI+ Ageing and Aged Caretraining
Sector Support & Development providers are collaborating to offer Silver Rainbow LGBTI+ training to CHSP staff and volunteers, delivered by Twenty10.
This face-to-face training will be from 9:30am to 12:30pm on Thursday 5th September at Hurlstone Park.
Morning tea will be provided.
A compulsory 1 hour e-module will also need to be completed before attending. This will be sent after registration.
The learning objectives of the training are:
- Develop an understanding of the lived experience of LGBTI+ older people.
- Increase knowledge of sector requirements for providing inclusive care.
- Increase understanding in providing inclusive environments for LGBTI older people accessing community and residential aged care services.
Registration link: https://4cs.civicrm.com.au/civicrm/event/info/?reset=1&id=421 1
Please see attached flyer for more information, and share with your network if you like.
LGBTI+ Ageing & Aged Care Training POSTER.pdf (1.4 MB)
ACCPA Older Minds Matter Training Series
ACCPA is providing specialised training to support the awareness and understanding of mental health problems in older people.
Attached is a flyer providing dates and details for registration to attend these sessions.
Please feel free to share among your CHSP providers.
2024 Older Minds Matter digital flyer Aug – Oct FINAL.pdf (383.2 KB)
Free for CHSP Providers – Health Literacy in Home Care: Friday 16th August 11am – 1pm AEST
Are you confident that your current non-clinical care routines involve regular and systematic checks on your client’s health and well-being?
Can you show evidence that your staff understand the importance of these regular health check-ins and consistently carry them out?
Do you want to be clear about your workforce’s ‘scope of practice’ when it comes to dealing with the health issues of older people?
The home care landscape is undergoing significant changes, with a heightened emphasis on providing health and clinical care supports. As a provider, it is essential to recognise that this shift highlights the importance of incorporating comprehensive procedures for regular check-ins. This also includes effective communication and collaboration with other professionals involved in the delivery of health and clinical care services to ensure a holistic approach to consumer well-being.
The future in-home support program is expected to include a clinical care and specialised support service type, with heightened responsibilities for on-going monitoring of consumer’s health care needs.
Register here: Health Literacy in Home Care Tickets, Fri 16/08/2024 at 11:00 am | Eventbrite
Free Webinar for Frontline Workers and Managers in NSW
The NSW Ageing and Disability Commission is running a free Webinar for Frontline Workers and Managers.
The webinar will equip you with information about the ADC’s work to support older people and adults with disability to live free from abuse in their family, home and community.
The webinar will include information about:
- The role and work of the NSW Ageing and Disability Commission
- The different types of abuse, neglect and exploitation of older people and adults with disability within the family, home and community
- How you can identify and respond to the abuse, neglect and exploitation of older people and adults with disability in their family, home and community
The webinar will also include case studies and an interactive Q&A component.
Register your attendance ( Microsoft Virtual Events Powered by Teams )
Change Management and Navigating Transitions
Workshop overview:
In the modern workplace, change is constant; and the pace of change continues to increase. Change management skills are crucial to effective leadership. Change Management and Navigating Transitions will equip you with the essential tools you need to adeptly manage and navigate organisational change. This workshop will outline key principles and practices of change management and introduce you to some simple but effective transition strategies.
Change Management and Navigating Transitions will deliver the insights and practical tools you need to lead your teams through periods of transition and reform. Learn how to plan, communicate and implement change, both externally driven through reform and as an outcome of continuous improvement and innovation.
Who should attend:
Executive leaders, senior staff, managers and team leaders
Outcomes of this workshop:
- Understand key principles for successful change initiatives
- Clearly communicate the need and purpose for change
- Foster engagement and support for change
- Address resistance and concerns
- Identify potential risks associated with change
- Develop contingency plans to address unforeseen challenges
- Motivate and guide team members through the change journey
- Foster a culture of adaptability and resilience
Click here to register: Change Management and Navigating Transitions – ACCPA
Professional Boundaries for Direct Care Staff
Training for distribution to CHSP Providers
Professional Boundaries for Direct Care Staff
26th September 12.30pm 12
1st November 10.00am 5
20th February 2024 10.00am 3
15th April 2024 10.00am 1
This course will build your understanding and knowledge of professional boundaries. We will discuss how boundaries are developed and explore some of the issues that can compromise workers from being professional and becoming too involved with clients. We will also discuss difficulties that arise when staff operate outside the professional boundaries of the organisation.
Key Questions we will answer.
• Why is it important to have a consistent approach?
• How do policies and procedures provide consistent boundary guidelines?
• How can we be “friendly but not friends” with clients and recognise changes?
• How does culture influence professional relationships?
• What behaviours create risks and breaches in the workplace?
• What to do when issues arise and the importance of reporting and managing risks
The webinar will be tailored to staff working in direct service provision roles across a range of settings. The content will therefore be linked to the Health Records ACT 2001, Australian Community Industry standards, quality standards and programme guidelines.
Webinar for CHSP providers: Inclusive use of digital and non-digital communications
This one-hour session will provide valuable insights and practical tips on effectively using both digital and non-digital communication methods to better serve the older population.
This webinar is designed to help CHSP providers enhance their communication methods with older clients. Drawing from the latest research and guidelines, this session will offer practical advice on using both digital and non-digital communication effectively.
By attending this webinar, you will be equipped with the knowledge to improve your communication methods, ensuring that all older Australians can access and engage with your services effectively. Register today and make a positive impact on your clients’ lives!
Secure your spot by clicking on the registration link 1 and filling out the required information. Don’t miss this opportunity to gain valuable insights and enhance your communication strategies.
For any questions or further information, please contact Jean-Marc Kurban at 9655 2161 or jmkurban@cotavic.org.au
Why attend?
- Learn the importance of offering diverse communication options.
- Understand the digital communication challenges faced by older Australians.
- Gain practical guidelines and tips to improve your agency’s communication strategies.
- Enhance your ability to assess and meet the communication needs of your clients.
- The necessity of offering a mix of communication options to meet diverse needs.
- Key findings on older Australians’ use of digital communications.
- Tips for promoting programs and onboarding new clients.
- Strategies for addressing communication challenges related to disability.
- Best practices for ensuring inclusive communication across your services.
Assisting someone to get in and out of car video by Carers NSW
Useful 3 mins video clips on assisting people getting in and out of cars developed by Carers NSW. Great for transport and social support providers.
Assisting someone to get in the car:
Click here to watch.
18 June: Environmental, Social and Governance (ESG) Webinar – considerations for CHSP providers
The national SSD Compliance and CHSP Business Practices Workgroup is bringing to CHSP providers a webinar facilitated by Nicki Doyle from KPMG. The focus is how providers can contribute to creating a more resilient and environmentally sustainable system to address climate challenges that are likely to become more prevalent in the future.
The session will suit all levels of personnel from CHSP organisations, so please spread the word.
Session times and details
NSW/ACT/VIC/TAS/QLD – 11:30am-1:30pm
SA/NT – 11:00am-1:00pm
WA – 9:30am-11:30am
- Facilitated by Nicki Doyle, National Sector Leader – Ageing; KPMG Australia
- Panel members include Faye Spiteri, Chief Executive Officer at Fronditha Care; and Rosy Walia, Chief Executive Officer at Multicultural Care
To register: KPMG Environmental, Social & Governance (ESG) considerations in Aged Care | Humanitix 4
National Suicide Prevention for Seniors Program
Would you know what to do if someone you support was experiencing thoughts of suicide?
Anglicare offers free suicide prevention training workshops. Here’s what Karen, a past course participant says:
“I think the program was very useful and interesting. I loved the interactive parts as this kept everyone engaged and interested.”
– Karen, Residential Aged Care, New Auckland Place
This free 3 hour online course equips those who support older people with the knowledge to help prevent suicide. Learn to see the signs of suicide, have a conversation and refer the person to professional support.
You will learn to see the signs of suicide, have a conversation and refer the person to professional support.
If you are interested, email suicide.prevention@anglicare.org.au or visit suicide prevention for seniors on the Anglicare website.
Build your palliative care skills
Build your skills and confidence to care for people at the end of their life. Free palliative care education and training is available to anyone who works in aged care.
We have a new communication toolkit for providers to encourage aged care workers to sign up for palliative care training.
The toolkit includes: posters, videos, brochures, wording for text message and social media. You can also order hard copy brochures and posters.
Download the communication toolkit now.
Webinar: Managing compassion fatigue for CHSP providers
Vision Australia is holding a webinar for Commonwealth Home Support Programme (CHSP) providers.
The webinar will discuss the impact of compassion fatigue and proactive strategies for prevention and management.
When: Thursday 6 June, 12 pm to 1 pm (AEST)
Join the webinar to learn techniques to cultivate resilience, foster healthy boundaries and nurture wellbeing.
Webinar: Older Women and Elder Abuse
Join Swinburne University’s Wellbeing Clinic for Older Adults for a webinar on the elder abuse of older women.
This webinar is for people working in aged care, as well as psychologists, social workers, counsellors and volunteers who work with older people.
When: Friday 31 May, 4:45 pm to 6:00 pm (AEST)
Webinar: Building a culturally diverse workforce
Join a webinar on Building a culturally diverse workforce hosted by the Department of Employment and Workplace Relations.
When: Wednesday 12 June, 1:00 pm – 1:30 pm (AEST)
Are you looking to develop a more diverse workforce? Learn from industry experts about recruitment strategies and the benefits of hiring multicultural staff.
This webinar is part of the Hiring Outside the Box series on alternative recruitment practices to develop your workforce.
Identifying and Addressing Elder Abuse | Webinar and Resource for CHSP Providers
In any given year, 1 in 6 older people will experience elder abuse, a pervasive issue within the spectrum of family violence, often marked by a victim’s inability or unwillingness to report or acknowledge the abuse. CHSP providers play a vital role in this context. In cases where elder abuse is suspected, providers are sometimes required to document and respond to these concerns promptly.
CHSP providers are invited to join Seniors Rights Victoria and COTA Victoria for an essential webinar that will deepen your understanding of elder abuse and enhance your skills in identifying, documenting, and effectively addressing this critical issue.
This single session is offered over one morning or one afternoon, so please register for the date and time that suits you best.
Registration will also be accompanied will a resource elaborating on content in the webinar
Morning session (11 June, 11 am – 12 pm AEST): Register Here 4
Afternoon session (13 June, 2-3pm AEST): Register Here 3
If you or your organisation has issues signing up for the webinar, or you would like more information, contact COTA Victoria’s Advocacy and Policy Advisor Jean-Marc Kurban at jmkurban@cotavic.org.au or call 03 9655 2159.
Translating and interpreting services for aged care
This webinar is about the free translating and interpreting services available to the aged care sector to help providers communicate with older people in different languages.
to
Menu and Mealtime Review Program – Expressions of interest
The menu and mealtime reviews provided under this program are free and confidential. All residential aged care services are eligible to nominate their interest in the program, although places are limited.
The expression of interest process will close on 10 May 2024.
Menu and Mealtime Review Program – Expressions of interest | Aged Care Quality and Safety Commission
NSW Ageing and Disability – Elder Abuse for professionals
This introductory online training course will improve your detection and response to abuse, neglect and exploitation.
Mental Health Support (Staff and Volunteers) (1hr)
Poor mental health and mental health conditions are one of the number one reasons that people visit their GP, but do you and your staff know how to support someone with a mental health concern? In this workshop we look at signs that someone requires help, we explore empathy and what it means to be a good listener. We also look at how you can support and talk to someone to manage their mental health.
Learning outcomes:
- What are the reasons people need support?
- When should I be concerned?
- The importance of listening.
- Ways to support someone whilst maintaining our boundaries.
Facilitated by: Adam Holstein
Date: Tuesday 30th April
Time: 2:00pm-3:00pm AEST
Mental Health Support Training | Humanitix
KeepAble – Reablement Essentials
Welcome to Reablement Essentials volume1 – LifeCurve™. LifeCurve™ is an evidence-based tool that can improve the Wellness and Reablement discussion between providers and clients. Using this resource, providers can help clients recognise the value of the wellness and reablement approach.
Reablement Essentials volume 1 – Explaining Lifecurve™ (keepable.com.au)
KeepAble – Reablement Conversations with Hilary O’Connell
Choose any of the podcasts in the link below to gain fascinating insights into how reablement has been used with great success for a variety of clients, what reablement means to these prominent sector professionals and gain a few tips and tricks on implementing reablement for your clients.
Reablement Conversations with Hilary O’Connell | KeepAble
KeepAble – Bitesized Sessions
The iLA KeepAble team has worked with service providers and Regional Assessment Services to develop content that will assist staff to understand the importance of adopting this way of working, and the pivotal part it plays in enabling older people to stay at home for longer.
Professional development resources for the CHSP sector | KeepAble
Upcoming Training Sessions for April 2024
To register, follow the registration link in each of the fliers attached.
Tuesday 16 April 2024
Enterprise Digital Adoption and Change Management 16 April 2024.pdf (227.2 KB)
Tuesday 30 April 2024
Enhancing Compliance and Care Outcomes in Home Care 30 April.pdf (207.9 KB)
The five ‘R’s for Mindfulness and Resilience During Turbulent Times
Join this interactive webinar facilitated by Jenny Steadman from Potential Project to unpack techniques around building resilience, mindfulness and managing change. Learn about the 5 Rs of resilience, and practical techniques to reduce stress, focus on key tasks, and make informed decisions.
This webinar is open to those working within Commonwealth Home Support Program Services, and focuses on changes within the aged care sector.
Thursday 11 April 2 – 3:30pm AEST
Click here to learn more
Preparing CHSP Providers for the New Age Quality Standards Webinars
The National Sector Support and Development Network (SSDN) invites you to an engaging and informative 3-part series in preparing CHSP Providers for the New Aged Care Quality Standards facilitated by Lorraine Poulos and Associates.
The sessions will cover:
– an exploration of each Standard in detail,
– an overview of the new program structure and how the Standards are proposed to interact with it,
– a discussion of the application in a CHSP setting,
an outline of the compliance requirements.
Each attendee will be provided with an easy to use workbook to follow along during the webinar and resources.
Don’t miss out on this free opportunity to prepare for the new standards and ensure your organisation is up to date with the changes.
Webinar 1: Thursday 18th April 2024. 10.30am – 12.00pm.
Standards 1 & 2.
Standard 1 – The Person
Standard 2 – The Organisation
Webinar 2: Thursday 9th May 2024. 10.30am – 12.00pm.
Standards 3 & 4.
Standard 3 – The Care & The Services
Standard 4 – The Environment
Webinar 3: Thursday 6th June 2024. 10.30am – 12.00pm.
Standards 5, 6 & 7.
Standard 5 – Clinical Care
Standard 6 -Food & Nutrition
Standard 7 – The Residential Community
Click here to view the flyer and register.
‘Wellness & Reablement for Community OTs – a one hour session designed for Community OTs who work with Commonwealth Home Support Programme (CHSP) clients.
• Find out about Wellness and Reablement means in CHSP.
• Have your questions answered on how reablement works in practice.
• Enhance your knowledge on supporting OT clients with Reablement.
• Review OT specific scenarios & case studies.
• Community OT’s new to Wellness & Reablement & experienced OT’s are encouraged to attend and share their knowledge.
Hosted by Barwon, Grampians, and Hume Sector Support and Development Consultants @SallyDaggBCH-Moderator @GatewayHealth-Hume
Date: Wednesday 27th March 2024, 2.30pm- 3.30pm (AEDT)
Registration is required: Meeting Registration – Zoom
After registering, you will receive a confirmation email containing information about joining the meeting.
Volunteer Recognition (for CHSP Providers)
With National Volunteer Week fast approaching (May 20-26) this free webinar will help providers kickstart their volunteer recognition and celebration activities, and assist in planning an ongoing recognition program.
Click here to register
Guide to developing a business case for CHSP providers
Recently, MOWNSW received a report about a member service whose meal outputs were significantly lower than their funding. The service was then asked by the Department to present a business case to justify retaining their funding.
Click here for more information
Professional development resources for the CHSP sector
Wellness and reablement are an integral part of empowering older Australians to actively participate in happier, healthier, and independent lives. KeepAble has developed e-Learning modules to help those working in the aged care sector to become the voice of wellness and reablement.
Click here for more information
How to use ACT! Emergency Preparedness Toolkit for clients
Training in the use of the ACT! resources is available for all in-home care, community and service organisations, face to face, online, or customised for your needs.
What is it? Learn more about the ACT!, a set of resources for in-home care, community and service organisations’ staff and volunteers to use with clients to empower them to prepare for emergencies.
The training overviews the toolkit, having conversations, and how to refer to emergency service organisations for support. Resources are provided to all participants, thanks to Australian government funding for this program.
Training is available face to face, or online. If you would like a presentation or training customised for your organisation or region, please contact Jenni Harding, ACT! Project Officer
Mobile: 0459838795
Email: emergencyprep@nswmealsonwheels.org.au
Discounted Silver Rainbow Training – LGBTI+ Diversity and Inclusion Training for CHSP providers
COTA SA is currently offering CHSP providers a 25% discount on Silver Rainbow Training SRT helps management, staff, carers and volunteers better understand the needs of their Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI+) clients and residents. Through a focus on Diversity and Inclusion – within the context of organisational development – participants have the opportunity to explore practical ways of making their own practice more welcoming and more inclusive.
Please call for further details: 8232 0422 or contact the SRT Team Leader on mkhizam@cotasa.org.au
Free CHSP webinar – Launch of the ICT toolkit
Join us as we launch the ITC Toolkit: A Practical Guide to Implementing a Home Care Client Management System (CMS) Tuesday 27th February at 12:30pm
Through conversations with CHSP providers, it was evident that for many the process of selecting and implementing a Client Management System was overwhelming and starting the process can be daunting. Some providers are operating with multiple systems covering rostering, client assessment and notes, billing and budgeting and data reporting.
Given the considerable investment made by providers when implementing a new Client Management System, it needs to be a planned approach to ensure that the process of selecting and implementing a new system is manageable.
The ITC Toolkit, developed in collaboration with SSD Partners – Bayside City Council, Grampians Region Sector Development, Warrnambool City Council, West Gippsland Health Care Group, and Enkindle Consulting, has been designed to enable providers (CHSP and HCP) to better understand each step of the Client Management System (CMS) selection and implementation process, helping to avoid common pitfalls when purchasing and setting up a new CMS.
The Toolkit includes a range of checklists and templates, and there is also a ‘how to use’ video.
CHSP providers can use these templates, guidelines and checklists to prepare, evaluate, and implement a CMS. The kit has been prepared for general guidance and does not constitute professional advice.
Click here for more information
Here are some links for great free online modules offered by the University of Tasmania. Those are a great opportunity to increase your knowledge in dementia or either share with you network of Community Workers and the general public.
Volunteers and Volunteer Managers: New training and resources available
New training and resources are now available for volunteers and volunteer managers in aged care.
The Aged Care Quality and Safety Commission have published new resources 37 including videos, factsheets, and online modules.
Topics include the:
- Code of Conduct for Aged Care
- Serious Incident Response Scheme (SIRS)
- Complaints process.
The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 22 on:
- elder abuse
- the role of OPAN as an advocacy service.
Disability Training – free – disability awareness
2.5 – 3 hours of free online training to increase your understanding about barriers for people experiencing disability when accessing healthcare.
Click here to learn more
Maggie Beer Foundation Online Training Modules
With limited industry-specific training available for cooks and chefs in the Aged Care Sector, Maggie Beer Foundation 8 aims to fill this critical gap in the learning space. In collaboration with dietitians and scientists, we have designed a comprehensive online training program, available in 11 short-format modules. It is the Foundation’s aim to ensure accessible and relevant training resources are available for anyone focused on improving the food experience for elder Australians.
Click here to learn more.
CHSP Volunteer Recruitment – Role Descriptions
A recorded, free, access any time, 12-minute express webinar, about volunteer role descriptions
- Why role descriptions are an important part of the recruitment process
- The essential elements of an effective volunteer role description
- Inclusive role descriptions
Click here to learn more.
Cultural Safety Training Ngarra
Feel free to contact Booroongen Djugun Limited SSD for delivery dates in 2024 – in your LGA/Regional CHSP Sector Support delivery area – available for CHSP Providers and SSD networks.
Click here to learn more.
Statement of Rights: CALD Focus
This new educational video, “Statement of Rights: CALD Focus,” which emphasizes engaging Culturally and Linguistically Diverse (CALD) individuals in the planning and decision-making processes regarding their care. This initiative relevant to all health care providers, advocacy groups, and community leaders who are committed to improving health outcomes and individual experiences for CALD communities. The purpose of this video is not only to educate and inform but also to inspire action and foster deeper understanding of the unique needs and challenges faced by CALD communities.
Click here to watch this education video.
Equip Aged Care Learning at Wicking Dementia Research & Education Centre, University of Tasmania
This introductory presentation was delivered by the Wicking Dementia Research & Education Centre, University of Tasmania at the Northern Collaborative Project (NCP) Network meeting on Wednesday 8 November 2023.
Funded by the Department of Health and Aged Care, the Wicking Dementia Centre has launched a free online microlearning program- Equip Aged Care Learning to build capacity within the aged care sector. The online program was designed to be easy to access, requiring minimal downtime to complete, while still providing essential learning to assist with the provision of quality care.
Click here to view the recording.
Bite sized training around Aboriginal Kinship systems
These are great bite sized training sessions for CHSP providers to gain a better understanding of:
- Aboriginal Kinship systems and how they operate
- Aboriginal social structures and how these are different to Western societies
- potential conflict in working with people from differing cultural backgrounds
- how cultural difference impacts upon Aboriginal people in the social systems which operate in Australia (through education, criminal justice systems and the legal system more broadly, etc.).
Kinship Module – Kinship Module – The University of Sydney 26
Service Model Review and Optimization Training for CHSP providers
Inner West Sydney, Central West and Orana Far West Regions are facilitating a training session on Service Model Review and Optimization.
Details
Date: Wed 8 Nov 2023
Service Model Review Development and Oprimization.pdf (254.5 KB)Time: 9:00am -12:00n
Trainer: Lorraine Poulos and Associates
Eventbrite registrations: Service Model Review, Development and Optimization Registration, Wed 08/11/2023 at 9:00 am | Eventbrite 3
Professional Practice Series for Direct Care Workers
The series builds direct service staff’s understanding & confidence in 3 key areas.
UNDERSTANDING CONFIDENTIALITY
26 October Find out more & register
PROFESSIONAL BOUNDARIES
2 November Find out more & register
DOCUMENTATION & REPORTING
9 November Find out more & register
WHO’S IT FOR: Staff who work directly with clients and carers in CHSP-funded programs. This includes support workers, direct care workers, social support staff & allied health assistants.
FACILITATED BY: Trish Miller from Kate Pascale & Associates.
PRESENTED BY: The SSD Connect Alliance
WHERE: Zoom
Elder Abuse: Identifying, Responding & Referring Including SIRS reporting
Elder Abuse: Identifying, Responding & Referring
Presented by the Eastern Health Family Violence Project Team and the Eastern Community Legal Centre (ECLC) in conjunction with Eastern Health Community Health.
Please join us online to learn more about elder abuse, including:
• Identifying elder abuse
• Using sensitive inquiry
• Risk Factors and Indicators
• Responding Respectfully
• Referral Pathways
• ELSA Health Justice Partnership
• Secondary Consultation Options
• MARAM and Information Sharing
• SIRS reporting
When: Thursday 16th November 2023 at 10am
Click here to learn more
Volunteers and Volunteer Managers: New training and resources available
New training and resources are now available for volunteers and volunteer managers in aged care.
The Aged Care Quality and Safety Commission have published new resources 15 including videos, factsheets, and online modules.
Topics include the:
- Code of Conduct for Aged Care
- Serious Incident Response Scheme (SIRS)
- Complaints process.
The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 10 on:
- elder abuse
- the role of OPAN as an advocacy service.
Upcoming workforce enhancement CHSP courses
Vision Australia is hosting a range of workforce enhancements courses in 2023-2024 that are free to CSHP providers.
Introduction to accessible communications and marketing – Tuesday 3 October 130pm AEDT
Vision Australia’s digital access experts invite CHSP providers to take part in a free webinar about accessible communications and marketing.
The 2-hour webinar is suitable for CHSP aged care workers and communications and marketing staff and will cover:
- practical advice on implementing accessible communication techniques for websites, emails, social media and documents
- writing alternative text for images to ensure access for people who experience vision loss or blindness.
- video captions, transcripts, sign language versions, audio description
- ensuring text and language are readable for all.
Please register to secure your spot at Introduction to Accessible Communications and Marketing | Humanitix 2
There are 30 spots available. The course will also be available in March 2024.
Email questions to DigitalAccessTraining@visionaustralia.org
How connect older people with smart technology – 16 October and 13 November
Need advice encouraging older people to use smart technologies? Hundreds of Vision Australia CHSP recipients use Echo Dot to access information and remain connected to friends and family.
This webinar covers Vision Australia’s Echo Dot program including:
· How this pilot project has been scaled into a national program.
· Examples of how Echo Dot has enhanced older people’s social participation and independence.
· What participants have to say.
· Challenges and advice on connecting older people with smart technologies.
· Practical advice on introducing this technology to your clients.
Register for Monday 16 October: Webinar Registration – Zoom 1
Monday 13 November: Webinar Registration – Zoom 1
Any questions? Email Reeni.ekanayake@visionaustralia.org
Introduction to Accessible Documents – Thursday 2 November 130pm AEDT
Are your documents accessible to everyone? Unless you have undergone training, you risk creating documents that everyone can’t use including, people living with vision loss or blindness.
Join Vision Australia’s 2-hour training webinar and learn how to:
- Use the suite of inbuilt accessibility tools in Word, PDF and Adobe Acrobat.
- Check Word and PDF documents to ensure accessibility requirements have been met.
- Understand the importance of accessibility in documents.
This course is free for CHSP providers and suitable for communications and marketing specialists and content authors. There are 30 spots available for this session.
Register to secure your spot: Introduction to Document Accessibility (Word & PDF) | Humanitix 1
Not free to attend?
Please register for a session on 27 Nov, 31 Jan 2024 and 13 March 2024.
Questions? Contact DigitalAccessTraining@visionaustralia.org
Introduction to Screen Readers – Wednesday 15 November 130pm AEDT
Does your role involve social media, websites and content creation?
Your platforms must be accessible to all, including for people living with vision loss or blindness.
During this interactive two-hour training webinar learn:
- What is a screen reader and who uses them?
- Overview of the main screen readers available and advice on using them for testing.
- How to test websites and content using the NVDA and iOS Voiceover screen readers.
- The limitations and differences between the experience of a sighted person testing with a screen reader (who can see the screen) and a person who is blind using a screen reader.
This session is free and available to CSHP providers.
There are 20 spots available for each session.
Please register to secure your spot: Introduction to Screen Reader Testing | Humanitix 2
How to support older people displaying difficult behaviours – 21 November 12pm AEDT
Struggling to support an older person who is displaying challenging behaviours?
As an aged care provider, supporting older people can sometimes be challenging especially if they’re experiencing tough health conditions and major life changes.
With CHSP providers preparing for reform, understanding how best to support the specific emotional needs of older people is critical.
Vision Australia’s shares advice on the following:
• What is driving the challenging behaviour
• Ways to become aware of your emotions and managing unpleasant feelings
• Methods that unpack why the individual might be distressed
Register to secure your spot: Webinar Registration – Zoom 2
The Basics of DEX Reporting Training for CHSP Providers
7th February 10.00am – 11.30am
This 90 minute program will run through step by step how to work through your organisation’s DEX Reporting – an essential training for all staff completing DEX.
It includes; What Is the Data Exchange; How is it Structured; More on Outlets; Data Exchange Framework; Priority Requirements; Data Exchange Protocols
Learning objectives
✓ Provide learners with the foundational skills to report and make use of the Data Exchange
✓ Understand key elements of the Data Exchange (DEX) framework ✓ Be equipped with the necessary skills and knowledge to provide accurate reporting that is compliant with the Commonwealth Home Support (CHSP) Guidelines and reconciles with your organisation’s records
✓ Understand the importance of accurate record keeping and quality data
✓ Understand how data reported through DEX is used
✓ Know where to access resources to support your work
Understanding ourselves and others. CHSP training for providers. 26/09/2023.
During this series of 5 workshops, you will collaborate with managers from a range of different care organisations to develop your own leadership skills and capabilities. You will learn practical techniques and take away tools that can help you be a more effective leader for your team and organisation
Click here to learn more.
Psychological Health and Safety for Leaders webinar – 02/11/2023.
For years many leaders have understood the need to create a physically safe place to work. However, few leaders understand the positive impacts that reducing psychosocial risks and hazards can have on the wellbeing, productivity and performance of their team.
What is Psychosocial risk and why is managing it important?
The regulation of work health and safety has undergone recent changes, with regulators across Australia pushing to better address psychosocial hazards in the workplace. SafeWork Australia defines psychosocial hazard as “anything that could cause psychological harm (e.g. harm someone’s mental health).
Click here to learn more.
Aged Care Learning Packages
Equip Aged Care Learning Packages are designed for aged care workers, caregivers, and anyone interested in understanding the aged care sector.
The modules cover a range of topics including dementia care, palliative and end-of-life care, trauma-informed care and more.
Each free module takes 10 minutes to complete from a phone, tablet or computer. A downloadable certificate of completion is available for each module.
The final module on Aboriginal and Torres Strait Islander Cultural Awareness is now available.
Equip Aged Care Learning Packages were developed by the Wicking Dementia Research and Education Centre, University of Tasmania, with funding from the Department of Health and Aged Care.
Take advantage of the free learning opportunity at Equip Aged Care Learning Packages.
Finance Essentials Training. 16th October 2023, 10am – 11.30am.
Sector Support and Development have engaged the Pontem team to deliver and provide digital training module and facilitated workshop that will start to unlock the secrets to financial excellence – and business sustainability. This module is designed for Operational Leaders who want to learn more about finance fundamentals.
Click here to learn more.
Recruitment and Retention of the Care Workforce training for CHSP 16th November 9am ADST
A conversation with Neil Eastwood on the challenges of the Care Workforce, lessons learned from the UK.
Together with the live session, you’ll get comprehensive insight and practical solutions relevant the care sector workforce challenges:
Neil Eastwood has shaken up the Care Sector by his brutally honest research findings and practical, down-to-earth solutions to find and keep care staff (especially those that you’d like to clone). Neil is an authority on care recruitment and retention, the author of the book Saving Social Care and the founder and CEO of Care Friends, the employee referral app for the sector.
He has spent the past thirteen years researching and testing best practice methods of finding and keeping care workers, helping providers transform their recruitment process. He was previously a director at a national home care provider with 10,000 staff and speaks internationally on how to find and keep great care staff.
Along with this you will have access to Neil’s masterclass, highly relevant, on-demand presentations that target the current care workforce challenges which your managers can view at any time
Click here to learn more.
Professional Boundaries for Direct Care Staff
Training for distribution to CHSP Providers
Professional Boundaries for Direct Care Staff.
This course will build your understanding and knowledge of professional boundaries. We will discuss how boundaries are developed and explore some of the issues that can compromise workers from being professional and becoming too involved with clients. We will also discuss difficulties that arise when staff operate outside the professional boundaries of the organisation.
26th September 2023 at 12.30pm
1st November 2023 at 10.00am
20th February 2024 at 10.00am
15th April 2024 at 10.00am
Trauma & Aged Care – Pheonix Australia
Many older people have experienced trauma at some point in their life. Aged care workers can also be exposed to trauma as part of their work. Information and resources are available for people affected by trauma and those who support them.
Click here to learn more about Trauma & Aged Care Managers
Click here to learn more about Trauma & Aged Care Workforce
Assisting someone to get in and out of car video by Carers NSW
Useful 3 mins video clips on assisting people getting in and out of cars developed by Carers NSW. Great for transport and social support providers.
Assisting someone to get in the car:
Click here to view
Assisting someone to get out of the car:
Click here to view
LGBTI+ Awareness Training for CHSP Providers:
Part 1 – Foundations
This session of LGBTI Ageing and Aged Care awareness training provides introductory information regarding the experiences and needs of older LGBTI+ people to provide staff and services supporting older people in the community with basic awareness and a foundation on which to build LGBTI+ inclusive practice.
This 2-hour, online session is delivered via Zoom and is for staff working across CHSP and/or supporting older people in the community or care settings. The session will provide participants with the following:
- Information about the aged care sector requirements, frameworks & reforms regarding LGBTI+ inclusive practice
- Awareness of LGBTI+ people, communities: terminology, definitions & history
- Key aspects & issue of LGBTI ageing
Part 2 – Actions & Initiatives
Val’s presents part 2 of LGBTI Ageing and Aged Care training – LGBTI+ Inclusive Practice – Actions and Initiatives. This focus of this session is around the development of inclusive practice actions and initiatives in your service or individual practice.
This 2-hour, online session is delivered via Zoom and is for staff working across CHSP and/or supporting older people in the community or care settings. You are required to have participated in previous Val’s LGBTI Ageing & Aged Care training and/or the current Part 1 module – LGBTI+ Awareness Training – Foundations.
The session will not provide LGBTI+ awareness information but rather introduce and/or develop LGBTI+ inclusive practice and will cover the following:
- An overview of aged care sector requirements, diversity/inclusive practice frameworks, reforms relating to LGBTI+ inclusive practice
- Information about LGBTI+ inclusion and cultural safety
- Tools for LGBTI+ inclusive practice
- Opportunities to discuss and workshop LGBTI+ inclusive practice for older LGBTI+ people as they relate to your care environments.
Wellness & Reablement Professional Development
Thursday 9th of November 10am-11:30am via ZOOM
Delivered by Consultants: Sally Bambrook & Holly Kercheval
This session will provide a refresher on the Wellness & Reablement Principles/ framework, providing opportunies for reflection and sharing of practice.
Click here to learn more and to register
Free Aged Care Learning Packages
Wicking has developed free Equip Aged Care Learning Packages which are now available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families.
- FREE – all modules are completely free
- Learn when it suits you. Modules can be accessed at any time
- Each module only takes around 10 minutes to complete
- Accessible on a phone, tablet, or computer
Each learning module highlights key concepts on contemporary aged care topics and encourages participants to continue their learning by providing additional resources
A free, downloadable certificate of completion is available for each module. On completion of all modules in the introductory or refresher learning package, an additional certificate is available which details learning and CPD hours.
Click here to learn more.
Commonwealth Home Support Programme (CHSP) Manual 2023–2024
This 2023–2024 manual provides an overview of the Commonwealth Home Support Programme (CHSP), including the service types it funds and requirements for delivering those services. It is for CHSP-funded service providers to use, and forms part of their CHSP grant agreement.
Click here to learn more.
Volunteer Recruitment and Retention Presentation for CHSP Volunteer Involving Organisations
The Stories at the Heart of Recruitment – Recruitment and Retention strategy for CHSP providers. This presentation is aimed at providing recruitment and retention strategies for Volunteer involving organisations (VIO’s) that provide CHSP services through volunteers. This presentation is ideally face to face with much discussion and further information provided. Online recorded options will be provided at a later date.
Click here to learn more.
ORANGES Toolkit – Virtual / Online Sessions
3Bridges and STARS brings you Oranges toolkit – agility and resilience at work … for **
CHSP providers, board members, managers and team leaders… Make this your professional development program for the new financial year.
A Camp Quality social enterprise, Oranges toolkit is a FREE 8 week online program in 2 hour sessions will commence Wednesday 30 August – 5 December 2023.
Click here to learn more.
Upcoming programs for CHSP providers
Board Briefing and Reform update 5 6th July 5pm – 6.30pm
Facilitated by Enkindle
MAC Provider Portal – making it easy 7 18th July 1pm – 2.30pm
Facilitated by Kate Pascale
Aboriginal Cultural Awareness and Safety 2 19th July 9.30am – 3.30pm includes Aboriginal Art experience
Facilitated by Wunum
Formulating an Attraction and Recruitment Plan 3 27th July 10am
Facilitated by Enkindle
MAC Provider Portal – Making it Easy 4 23rd August 2pm – 3.30pm
Facilitated by Kate Pascale
Click here to learn more
Towards Specialisation | People from CALD Backgrounds | Friday 18th August 2023. 9.30am – 11.00am.
This online workshop supports you to understand the Specialisation Verification Framework and how it can benefit your organisation
Towards Specialisation Workshop Series
This series of 8 online workshops supports you to understand the Specialisation Verification Framework & how it can benefit your organisation & communities. Each workshop focuses on the people & communities recognised as special needs groups in the Aged Care Act 1997.
The Framework is tremendously beneficial whether you apply for Verification or not.
Click here to register
Towards Specialisation | Veterans | Thursday 20th July 2023. 9.30am – 11.00am.
This online workshop supports you to understand the Specialisation Verification Framework and how it can benefit your organisation
Towards Specialisation Workshop Series
This series of 8 online workshops supports you to understand the Specialisation Verification Framework & how it can benefit your organisation & communities. Each workshop focuses on the people & communities recognised as special needs groups in the Aged Care Act 1997.
The Framework is tremendously beneficial whether you apply for Verification or not.
Click here to register
Important changes to your Home Care Package budget
The Australian Government is funding a 15% increase to aged care worker wages from 1 July 2023. If you receive a Home Care Package, this will mean an increase to your package budget to ensure your services (including hours of service) are not impacted.
Click here to learn more.
Tools and promotional resources for your clinic
Tools to assist your dementia diagnosis conversations with your patients.
Click here to visit forwardwithdementia.au
Formulating a Workforce Attraction and Recruitment Plan; facilitated by Tash Edwards from Enkindle.
29/05/2023/
With an increased demand for Aged Care services, there is a need to effectively recruit and attract new workers to the sector. We know aged care providers are dealing with workforce supply issues, and sector reports have also highlighted how undervalued Aged Care workers are in our society and how we can play a role in changing the narrative for the better.In this webinar, Tash Edwards will present up-to-date recruitment attraction trends and strategies to help you better retain your workforce. Providing practical recommendations and tactics to enhance your organisational approach towards sourcing and attracting skilled talent into your team.
This 2-hour webinar (incl. Q & A) hosted by Tash Edwards, Aged Care and Workforce Specialist,
will cover the following topics:
• Government-funded Initiatives to support planning, attraction, and Recruitment
• Employment Alliances, Partnerships and Training Pathway for Aged Care Workers
• Supporting and Supervising new recruits as they navigate their way through their new role
• Free and Affordable resources to assist in orientating your new workforce
Click here to learn more
Webinar – New regulatory approach to aged care
A new model for regulating aged care – 9 May 2023
We’re developing a new model for regulating aged care as part of the changes to improve the quality and safety of aged care in Australia. We’re hosting this webinar to share the details and seek your views on the changes we’re proposing.
Click here to learn more
Beyond Blue’s Professional Education to Aged Care (PEAC) e-learning program
Explanation of training:
To improve the detection and management of anxiety and depression experienced by older adults in residential and community aged care settings. The modules in the program include:
– Understanding anxiety and depression
– Anxiety and depression in older people
– Promoting the mental health of community aged care clients
– Promoting the mental health of aged care residents
– Identifying and responding to suicide in aged care settings (new)
– Managing anxiety and depression in aged care clients and residents
– Looking after your mental health at work (new).
Click here to learn more
Mapping Social Cohesion 2019: Summary Video
Explanation of training:
Key findings of 2019 Scanlon mapping report; how changing demographics impact social cohesion
Click here to view the video
All One Together
Explanation of training:
Anti-racism – ECCV campaign: How do we want to be together ?what is racism? What is the experience of being othered? What does a successful multi-cultrualism look like?
Click here to view the training video
Pure Magic Workshop Series
SESSION 1: (Wednesday 26th April 2023)
Keep your Cool – Never miss a Beat in Business
SESSION 2: (Wednesday 17th May 2023)
Creating a great workplace culture for all of us
SESSION 3: (Wednesday 31st May 2023)
Engage in your Role, Love your Job
SESSION 4: (Wednesday 7th June 2023)
The Power of Positive Influencing others
Click here for more information and to register for these workshop sessions.
Responding to suspected elder abuse: Professional education workshops
This interactive professional education workshop is designed to assist health and aged care practitioners to respond when elder abuse is suspected or disclosed.
Click here to learn more
Understanding and responding to Diversity – “Connecting the Pieces”
The Connecting the Pieces video (and accompanying Guide) articulates the unique aspects of diversity and person centred care and importantly, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the client’s journey.
Click here to view the training video
Addressing Diversity within the Aged Care Quality Standards
Overview of the session:
• Introduce the theories of power, privilege and intersectionality, and their relationship with meeting consumers expectations, preferences and needs;
• Support service providers to understand how to address consumers’ diversity within the Aged Care Quality Standards
• Use case studies to highlight how diversity considerations apply to each standard
Click here to learn more
Inclusive Service Standards
Explanation of training:
The Inclusive Service Standards: A resource for aged care providers was developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. These standards inform the Aged Care Standards.
Click here to watch the training video.
Inner West Sydney and Central West regions aged care services capacity building interchange meeting.
Topic: Aged Care Reform Agenda – A Workforce Perspective
TUESDAY: 4 Apr 2023. 2:00PM – 3:30PM:
Click here to learn more.
Diversity and the Aged Care Standards
Explanation of training:
Talk about how diversity is embedded in the Aged Care Quality Standards.
How does your organisation embed diversity in line with new Aged Care Quality Standards?
Click here to watch the training video.
Home care leaders masterclass
As the home care sector moves towards this transition, members of boards and executive management will be required to have a clear understanding of their obligations across a range of key issues and challenges. This not only includes learning and adapting to policy changes for governance requirements but also strategic leadership, in order to successfully navigate organisational reforms in a customer-driven, competitive marketplace
Click here to learn more.
Aged care service capacity building interchange meeting.
Topic: Update on Aged Care Reforms.
Tuesday, 14th February 2023. 2pm-3:30pm.
Click here to learn more and to register.
Webinar Invitation – ‘Site audits in residential aged care’
Approved residential aged care providers and services are invited to attend a webinar, ‘Site audits in residential aged care’, hosted by the Aged Care Quality and Safety Commission.
Click here to register!
National Sector Support Development Network ACCPA Update
Click here to view the Powerpoint
Consultation on an exposure draft of the Inspector – General of Aged Care Bill
The Australian Government is seeking feedback on a draft Inspector-General of Aged Care Bill (the Bill) to establish a new independent statutory office – the Inspector-General of Aged Care (Inspector-General) – to provide oversight of, and to drive improvements in the aged care system.
Click here to view
Alternate Operation Models
The training has been developed to assist CHSP providers to consider alternate business models in home care. This is to assist the home care sector to prepare for the In Home Aged Care program.
Click here to view
The Australian Government is putting security, dignity, quality and humanity back into aged care. This is in response to the recommendations of the Royal Commission into Aged Care Quality and Safety’s final report.
Click here to view
Preparing for the new in-home aged care program – Service Provider Fact Sheet No.1
Click here to view
Summary A New Program for In-HomeAged Care
Discussion Paper
Click here to view
A New Program for In-HomeAged Care
Discussion Paper
Click here to view
Understanding Unit Costing for CHSP Providers.
Click here to view
In-Home Care Financial Management & Reform.
Click here to view
Serious Incident Response Strategy Training.
Click here to view
Supporting home care reforms among CHSP providers – Update.
Click here to view
Aged care reforms – an overview.
Click here to view
CHSP Transition Support Grant Opportunity
Click here to view
Summary of changes to the CHSP manual 2022- 2023.
Click here to view
National Guide to the CHSP Client Contribution Framework
Click here to view
Home Care Packages
Program Operational Manual
A guide for home care providers
Click here to view
CHSP COVID-19 Emergency Support
Click here to view
CHSP Grant Opportunity Guidelines
Click here to view
Click here to view extension
CHSP Manual 2022
Click here to view
CHSP Unit Costing Tool Template
Click here to view
Quality and safety in home services. 5 key areas of risk.
Guidance for governing bodies of home service providers
Click here to view
Get involved with the in-home aged care consultations visit the Ageing and Aged Care Engagement Hub.
Click here to get involved.
Reforming in-home aged care and regulation update
The Australian Government is determined to deliver reforms to Australia’s aged care system that improve the care delivered to older Australians.
Click here to learn more