Click here to learn more

Click here to view the flyer and register.

Click here to register

Click here for more information

Professional development resources for the CHSP sector

Wellness and reablement are an integral part of empowering older Australians to actively participate in happier, healthier, and independent lives. KeepAble has developed e-Learning modules to help those working in the aged care sector to become the voice of wellness and reablement.

Click here for more information

How to use ACT! Emergency Preparedness Toolkit for clients

Training in the use of the ACT! resources is available for all in-home care, community and service organisations, face to face, online, or customised for your needs.

What is it? Learn more about the ACT!, a set of resources for in-home care, community and service organisations’ staff and volunteers to use with clients to empower them to prepare for emergencies.

The training overviews the toolkit, having conversations, and how to refer to emergency service organisations for support. Resources are provided to all participants, thanks to Australian government funding for this program.

Training is available face to face, or online. If you would like a presentation or training customised for your organisation or region, please contact Jenni Harding, ACT! Project Officer
Mobile: 0459838795

Email: emergencyprep@nswmealsonwheels.org.au

Discounted Silver Rainbow Training – LGBTI+ Diversity and Inclusion Training for CHSP providers

COTA SA is currently offering CHSP providers a 25% discount on Silver Rainbow Training SRT helps management, staff, carers and volunteers better understand the needs of their Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI+) clients and residents. Through a focus on Diversity and Inclusion – within the context of organisational development – participants have the opportunity to explore practical ways of making their own practice more welcoming and more inclusive.

Please call for further details: 8232 0422 or contact the SRT Team Leader on mkhizam@cotasa.org.au 

Free CHSP webinar – Launch of the ICT toolkit

Join us as we launch the ITC Toolkit: A Practical Guide to Implementing a Home Care Client Management System (CMS) Tuesday 27th February at 12:30pm

Through conversations with CHSP providers, it was evident that for many the process of selecting and implementing a Client Management System was overwhelming and starting the process can be daunting. Some providers are operating with multiple systems covering rostering, client assessment and notes, billing and budgeting and data reporting.

Given the considerable investment made by providers when implementing a new Client Management System, it needs to be a planned approach to ensure that the process of selecting and implementing a new system is manageable.

The ITC Toolkit, developed in collaboration with SSD Partners – Bayside City Council, Grampians Region Sector Development, Warrnambool City Council, West Gippsland Health Care Group, and Enkindle Consulting, has been designed to enable providers (CHSP and HCP) to better understand each step of the Client Management System (CMS) selection and implementation process, helping to avoid common pitfalls when purchasing and setting up a new CMS.

The Toolkit includes a range of checklists and templates, and there is also a ‘how to use’ video.

CHSP providers can use these templates, guidelines and checklists to prepare, evaluate, and implement a CMS. The kit has been prepared for general guidance and does not constitute professional advice.

Click here for more information

Dementia Free Modules

Here are some links for great free online modules offered by the University of Tasmania. Those are a great opportunity to increase your knowledge in dementia or either share with you network of Community Workers and the general public.

Understanding Dementia MOOC – Wicking Dementia Research and Education Centre | University of Tasmania (utas.edu.au)

Preventing Dementia MOOC – Wicking Dementia Research and Education Centre | University of Tasmania (utas.edu.au)

Volunteers and Volunteer Managers: New training and resources available

New training and resources are now available for volunteers and volunteer managers in aged care.

The Aged Care Quality and Safety Commission have published new resources 37 including videos, factsheets, and online modules.
Topics include the:

• Code of Conduct for Aged Care
• Serious Incident Response Scheme (SIRS)
• Complaints process.

The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 22 on:

• elder abuse
• the role of OPAN as an advocacy service.

Disability Training – free – disability awareness

2.5 – 3 hours of free online training to increase your understanding about barriers for people experiencing disability when accessing healthcare.

Click here to learn more

Maggie Beer Foundation Online Training Modules

With limited industry-specific training available for cooks and chefs in the Aged Care Sector, Maggie Beer Foundation 8 aims to fill this critical gap in the learning space. In collaboration with dietitians and scientists, we have designed a comprehensive online training program, available in 11 short-format modules. It is the Foundation’s aim to ensure accessible and relevant training resources are available for anyone focused on improving the food experience for elder Australians.

Click here to learn more.

CHSP Volunteer Recruitment – Role Descriptions

A recorded, free, access any time, 12-minute express webinar, about volunteer role descriptions

• Why role descriptions are an important part of the recruitment process
• The essential elements of an effective volunteer role description
• Inclusive role descriptions

Click here to learn more.

Cultural Safety Training Ngarra

Feel free to contact Booroongen Djugun Limited SSD for delivery dates in 2024 – in your LGA/Regional CHSP Sector Support delivery area – available for CHSP Providers and SSD networks.

Click here to learn more.

Statement of Rights: CALD Focus

This new educational video, “Statement of Rights: CALD Focus,” which emphasizes engaging Culturally and Linguistically Diverse (CALD) individuals in the planning and decision-making processes regarding their care. This initiative relevant to all health care providers, advocacy groups, and community leaders who are committed to improving health outcomes and individual experiences for CALD communities. The purpose of this video is not only to educate and inform but also to inspire action and foster deeper understanding of the unique needs and challenges faced by CALD communities.

Click here to watch this education video.

Equip Aged Care Learning at Wicking Dementia Research & Education Centre, University of Tasmania

This introductory presentation was delivered by the Wicking Dementia Research & Education Centre, University of Tasmania at the Northern Collaborative Project (NCP) Network meeting on Wednesday 8 November 2023.

Funded by the Department of Health and Aged Care, the Wicking Dementia Centre has launched a free online microlearning program- Equip Aged Care Learning to build capacity within the aged care sector. The online program was designed to be easy to access, requiring minimal downtime to complete, while still providing essential learning to assist with the provision of quality care.

Click here to view the recording.

Bite sized training around Aboriginal Kinship systems

These are great bite sized training sessions for CHSP providers to gain a better understanding of:

• Aboriginal Kinship systems and how they operate
• Aboriginal social structures and how these are different to Western societies
• potential conflict in working with people from differing cultural backgrounds
• how cultural difference impacts upon Aboriginal people in the social systems which operate in Australia (through education, criminal justice systems and the legal system more broadly, etc.).
  Kinship Module – Kinship Module – The University of Sydney 26

Service Model Review and Optimization Training for CHSP providers

Inner West Sydney, Central West and Orana Far West Regions are facilitating a training session on Service Model Review and Optimization.

Details

• Date: Wed 8 Nov 2023
  Service Model Review Development and Oprimization.pdf (254.5 KB)

• Time: 9:00am -12:00n

• Trainer: Lorraine Poulos and Associates

• Eventbrite registrations: Service Model Review, Development and Optimization Registration, Wed 08/11/2023 at 9:00 am | Eventbrite 3

Professional Practice Series for Direct Care Workers

The series builds direct service staff’s understanding & confidence in 3 key areas.

 UNDERSTANDING CONFIDENTIALITY
26 October Find out more & register

 PROFESSIONAL BOUNDARIES
2 November Find out more & register

 DOCUMENTATION & REPORTING
9 November Find out more & register

WHO’S IT FOR: Staff who work directly with clients and carers in CHSP-funded programs. This includes support workers, direct care workers, social support staff & allied health assistants.

FACILITATED BY: Trish Miller from Kate Pascale & Associates.

PRESENTED BY: The SSD Connect Alliance

WHERE: Zoom

Elder Abuse: Identifying, Responding & Referring Including SIRS reporting

Elder Abuse: Identifying, Responding & Referring

Presented by the Eastern Health Family Violence Project Team and the Eastern Community Legal Centre (ECLC) in conjunction with Eastern Health Community Health.
Please join us online to learn more about elder abuse, including:

• Identifying elder abuse
• Using sensitive inquiry
• Risk Factors and Indicators
• Responding Respectfully
• Referral Pathways
• ELSA Health Justice Partnership
• Secondary Consultation Options
• MARAM and Information Sharing
• SIRS reporting

When: Thursday 16th November 2023 at 10am

Click here to learn more

Volunteers and Volunteer Managers: New training and resources available

New training and resources are now available for volunteers and volunteer managers in aged care.

The Aged Care Quality and Safety Commission have published new resources 15 including videos, factsheets, and online modules.
Topics include the:

• Code of Conduct for Aged Care
• Serious Incident Response Scheme (SIRS)
• Complaints process.

The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 10 on:

• elder abuse
• the role of OPAN as an advocacy service.

Upcoming workforce enhancement CHSP courses

Vision Australia is hosting a range of workforce enhancements courses in 2023-2024 that are free to CSHP providers. 

Introduction to accessible communications and marketing – Tuesday 3 October 130pm AEDT

Vision Australia’s digital access experts invite CHSP providers to take part in a free webinar about accessible communications and marketing.

The 2-hour webinar is suitable for CHSP aged care workers and communications and marketing staff and will cover:

• practical advice on implementing accessible communication techniques for websites, emails, social media and documents
• writing alternative text for images to ensure access for people who experience vision loss or blindness.
• video captions, transcripts, sign language versions, audio description
• ensuring text and language are readable for all.

Please register to secure your spot at Introduction to Accessible Communications and Marketing | Humanitix 2

There are 30 spots available. The course will also be available in March 2024.

Email questions to DigitalAccessTraining@visionaustralia.org

How connect older people with smart technology – 16 October and 13 November

Need advice encouraging older people to use smart technologies? Hundreds of Vision Australia CHSP recipients use Echo Dot to access information and remain connected to friends and family.

This webinar covers Vision Australia’s Echo Dot program including:

· How this pilot project has been scaled into a national program.

· Examples of how Echo Dot has enhanced older people’s social participation and independence.

· What participants have to say.

· Challenges and advice on connecting older people with smart technologies.

· Practical advice on introducing this technology to your clients.

Register for Monday 16 October: Webinar Registration – Zoom 1

Monday 13 November: Webinar Registration – Zoom 1

Any questions? Email Reeni.ekanayake@visionaustralia.org

Introduction to Accessible Documents – Thursday 2 November 130pm AEDT

Are your documents accessible to everyone? Unless you have undergone training, you risk creating documents that everyone can’t use including, people living with vision loss or blindness.

Join Vision Australia’s 2-hour training webinar and learn how to:

• Use the suite of inbuilt accessibility tools in Word, PDF and Adobe Acrobat.
• Check Word and PDF documents to ensure accessibility requirements have been met.
• Understand the importance of accessibility in documents.

This course is free for CHSP providers and suitable for communications and marketing specialists and content authors. There are 30 spots available for this session.

Register to secure your spot: Introduction to Document Accessibility (Word & PDF) | Humanitix 1

Not free to attend?

Please register for a session on 27 Nov, 31 Jan 2024 and 13 March 2024.

Questions? Contact DigitalAccessTraining@visionaustralia.org

Introduction to Screen Readers – Wednesday 15 November 130pm AEDT

Does your role involve social media, websites and content creation?

Your platforms must be accessible to all, including for people living with vision loss or blindness.

During this interactive two-hour training webinar learn:

• What is a screen reader and who uses them?
• Overview of the main screen readers available and advice on using them for testing.
• How to test websites and content using the NVDA and iOS Voiceover screen readers.
• The limitations and differences between the experience of a sighted person testing with a screen reader (who can see the screen) and a person who is blind using a screen reader.

This session is free and available to CSHP providers.

There are 20 spots available for each session.

Please register to secure your spot: Introduction to Screen Reader Testing | Humanitix 2

How to support older people displaying difficult behaviours – 21 November 12pm AEDT

Struggling to support an older person who is displaying challenging behaviours?

As an aged care provider, supporting older people can sometimes be challenging especially if they’re experiencing tough health conditions and major life changes.

With CHSP providers preparing for reform, understanding how best to support the specific emotional needs of older people is critical.

Vision Australia’s shares advice on the following:

• What is driving the challenging behaviour
• Ways to become aware of your emotions and managing unpleasant feelings
• Methods that unpack why the individual might be distressed

Register to secure your spot: Webinar Registration – Zoom 2

The Basics of DEX Reporting Training for CHSP Providers

16th October 2.00pm- 3.30pm 

15th November 10am – 11.30am 

4th December 2.00pm – 3.30pm 

7th February 10.00am – 11.30am 

11th March 2.00pm – 3.30pm 

This 90 minute program will run through step by step how to work through your organisation’s DEX Reporting – an essential training for all staff completing DEX.

It includes; What Is the Data Exchange; How is it Structured; More on Outlets; Data Exchange Framework; Priority Requirements; Data Exchange Protocols

Learning objectives

✓ Provide learners with the foundational skills to report and make use of the Data Exchange

✓ Understand key elements of the Data Exchange (DEX) framework ✓ Be equipped with the necessary skills and knowledge to provide accurate reporting that is compliant with the Commonwealth Home Support (CHSP) Guidelines and reconciles with your organisation’s records

✓ Understand the importance of accurate record keeping and quality data

✓ Understand how data reported through DEX is used

✓ Know where to access resources to support your work

Understanding ourselves and others. CHSP training for providers. 26/09/2023.

During this series of 5 workshops, you will collaborate with managers from a range of different care organisations to develop your own leadership skills and capabilities. You will learn practical techniques and take away tools that can help you be a more effective leader for your team and organisation

Click here to learn more.

Psychological Health and Safety for Leaders webinar – 02/11/2023.

For years many leaders have understood the need to create a physically safe place to work. However, few leaders understand the positive impacts that reducing psychosocial risks and hazards can have on the wellbeing, productivity and performance of their team.

What is Psychosocial risk and why is managing it important?

The regulation of work health and safety has undergone recent changes, with regulators across Australia pushing to better address psychosocial hazards in the workplace. SafeWork Australia defines psychosocial hazard as “anything that could cause psychological harm (e.g. harm someone’s mental health).

Click here to learn more.

Aged Care Learning Packages

Equip Aged Care Learning Packages are designed for aged care workers, caregivers, and anyone interested in understanding the aged care sector.

The modules cover a range of topics including dementia care, palliative and end-of-life care, trauma-informed care and more.

Each free module takes 10 minutes to complete from a phone, tablet or computer. A downloadable certificate of completion is available for each module.

The final module on Aboriginal and Torres Strait Islander Cultural Awareness is now available.

Equip Aged Care Learning Packages were developed by the Wicking Dementia Research and Education Centre, University of Tasmania, with funding from the Department of Health and Aged Care.

Take advantage of the free learning opportunity at Equip Aged Care Learning Packages.

Finance Essentials Training. 16th October  2023, 10am – 11.30am.

Sector Support and Development have engaged the Pontem team to deliver and provide digital training module and facilitated workshop that will start to unlock the secrets to financial excellence – and business sustainability. This module is designed for Operational Leaders who want to learn more about finance fundamentals.

Click here to learn more.

Recruitment and Retention of the Care Workforce training for CHSP 16th November 9am ADST

A conversation with Neil Eastwood on the challenges of the Care Workforce, lessons learned from the UK.

Together with the live session, you’ll get comprehensive insight and practical solutions relevant the care sector workforce challenges:

Neil Eastwood has shaken up the Care Sector by his brutally honest research findings and practical, down-to-earth solutions to find and keep care staff (especially those that you’d like to clone). Neil is an authority on care recruitment and retention, the author of the book Saving Social Care and the founder and CEO of Care Friends, the employee referral app for the sector.

​He has spent the past thirteen years researching and testing best practice methods of finding and keeping care workers, helping providers transform their recruitment process. He was previously a director at a national home care provider with 10,000 staff and speaks internationally on how to find and keep great care staff.

Along with this you will have access to Neil’s masterclass, highly relevant, on-demand presentations that target the current care workforce challenges which your managers can view at any time

Click here to learn more.

Professional Boundaries for Direct Care Staff

Training for distribution to CHSP Providers
Professional Boundaries for Direct Care Staff.

This course will build your understanding and knowledge of professional boundaries. We will discuss how boundaries are developed and explore some of the issues that can compromise workers from being professional and becoming too involved with clients. We will also discuss difficulties that arise when staff operate outside the professional boundaries of the organisation.

26th September 2023 at 12.30pm

1st November 2023 at 10.00am

20th February 2024 at 10.00am

15th April 2024 at 10.00am

Trauma & Aged Care – Pheonix Australia

Many older people have experienced trauma at some point in their life. Aged care workers can also be exposed to trauma as part of their work. Information and resources are available for people affected by trauma and those who support them.

Click here to learn more about Trauma & Aged Care Managers

Click here to learn more about Trauma & Aged Care Workforce

Assisting someone to get in and out of car video by Carers NSW

Useful 3 mins video clips on assisting people getting in and out of cars developed by Carers NSW. Great for transport and social support providers.

Assisting someone to get in the car:

Click here to view

Assisting someone to get out of the car:

Click here to view

LGBTI+ Awareness Training for CHSP Providers:

Part 1 – Foundations

This session of LGBTI Ageing and Aged Care awareness training provides introductory information regarding the experiences and needs of older LGBTI+ people to provide staff and services supporting older people in the community with basic awareness and a foundation on which to build LGBTI+ inclusive practice.

This 2-hour, online session is delivered via Zoom and is for staff working across CHSP and/or supporting older people in the community or care settings. The session will provide participants with the following:

• Information about the aged care sector requirements, frameworks & reforms regarding LGBTI+ inclusive practice
• Awareness of LGBTI+ people, communities: terminology, definitions & history
• Key aspects & issue of LGBTI ageing

LGBTI+ Awareness Training for CHSP Providers: Part 1 – Foundations Tickets, Tue 17/10/2023 at 1:00 pm | Eventbrite

Part 2 – Actions & Initiatives

Val’s presents part 2 of LGBTI Ageing and Aged Care training – LGBTI+ Inclusive Practice – Actions and Initiatives. This focus of this session is around the development of inclusive practice actions and initiatives in your service or individual practice.

This 2-hour, online session is delivered via Zoom and is for staff working across CHSP and/or supporting older people in the community or care settings. You are required to have participated in previous Val’s LGBTI Ageing & Aged Care training and/or the current Part 1 module – LGBTI+ Awareness Training – Foundations.

The session will not provide LGBTI+ awareness information but rather introduce and/or develop LGBTI+ inclusive practice and will cover the following:

• An overview of aged care sector requirements, diversity/inclusive practice frameworks, reforms relating to LGBTI+ inclusive practice
• Information about LGBTI+ inclusion and cultural safety
• Tools for LGBTI+ inclusive practice
• Opportunities to discuss and workshop LGBTI+ inclusive practice for older LGBTI+ people as they relate to your care environments.

LGBTI+ Inclusive Practice for CHSP : Part 2 – Actions & Initiatives Tickets, Wed 06/12/2023 at 1:00 pm | Eventbrite

Wellness & Reablement Professional Development

Thursday 9th of November 10am-11:30am via ZOOM

Delivered by Consultants: Sally Bambrook & Holly Kercheval

This session will provide a refresher on the Wellness & Reablement Principles/ framework, providing opportunies for reflection and sharing of practice.

Click here to learn more and to register

Free Aged Care Learning Packages

Wicking has developed free Equip Aged Care Learning Packages which are now available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families.

• FREE – all modules are completely free
• Learn when it suits you. Modules can be accessed at any time
• Each module only takes around 10 minutes to complete
• Accessible on a phone, tablet, or computer

Each learning module highlights key concepts on contemporary aged care topics and encourages participants to continue their learning by providing additional resources

A free, downloadable certificate of completion is available for each module. On completion of all modules in the introductory or refresher learning package, an additional certificate is available which details learning and CPD hours.

Click here to learn more.

Commonwealth Home Support Programme (CHSP) Manual 2023–2024

This 2023–2024 manual provides an overview of the Commonwealth Home Support Programme (CHSP), including the service types it funds and requirements for delivering those services. It is for CHSP-funded service providers to use, and forms part of their CHSP grant agreement.

Click here to learn more.

Volunteer Recruitment and Retention Presentation for CHSP Volunteer Involving Organisations

The Stories at the Heart of Recruitment – Recruitment and Retention strategy for CHSP providers. This presentation is aimed at providing recruitment and retention strategies for Volunteer involving organisations (VIO’s) that provide CHSP services through volunteers. This presentation is ideally face to face with much discussion and further information provided. Online recorded options will be provided at a later date.

Click here to learn more.

ORANGES Toolkit – Virtual / Online Sessions

3Bridges and STARS brings you Oranges toolkit – agility and resilience at work … for **
CHSP providers, board members, managers and team leaders… Make this your professional development program for the new financial year.

A Camp Quality social enterprise, Oranges toolkit is a FREE 8 week online program in 2 hour sessions will commence Wednesday 30 August – 5 December 2023.

Click here to learn more.

Upcoming programs for CHSP providers

Board Briefing and Reform update 5 6th July 5pm – 6.30pm

Facilitated by Enkindle

MAC Provider Portal – making it easy 7 18th July 1pm – 2.30pm

Facilitated by Kate Pascale

Aboriginal Cultural Awareness and Safety 2 19th July 9.30am – 3.30pm includes Aboriginal Art experience

Facilitated by Wunum

Formulating an Attraction and Recruitment Plan 3 27th July 10am

Facilitated by Enkindle

MAC Provider Portal – Making it Easy 4 23rd August 2pm – 3.30pm

Facilitated by Kate Pascale

Click here to learn more

Towards Specialisation | People from CALD Backgrounds | Friday 18th August 2023. 9.30am – 11.00am.

This online workshop supports you to understand the Specialisation Verification Framework and how it can benefit your organisation

Towards Specialisation Workshop Series

This series of 8 online workshops supports you to understand the Specialisation Verification Framework & how it can benefit your organisation & communities. Each workshop focuses on the people & communities recognised as special needs groups in the Aged Care Act 1997.

The Framework is tremendously beneficial whether you apply for Verification or not.

Click here to register

Towards Specialisation | Veterans | Thursday 20th July 2023. 9.30am – 11.00am.

This online workshop supports you to understand the Specialisation Verification Framework and how it can benefit your organisation

Towards Specialisation Workshop Series

This series of 8 online workshops supports you to understand the Specialisation Verification Framework & how it can benefit your organisation & communities. Each workshop focuses on the people & communities recognised as special needs groups in the Aged Care Act 1997.

The Framework is tremendously beneficial whether you apply for Verification or not.

Click here to register

Important changes to your Home Care Package budget

The Australian Government is funding a 15% increase to aged care worker wages from 1 July 2023. If you receive a Home Care Package, this will mean an increase to your package budget to ensure your services (including hours of service) are not impacted.

Click here to learn more.

Tools and promotional resources for your clinic

Tools to assist your dementia diagnosis conversations with your patients.

Click here to visit forwardwithdementia.au

Formulating a Workforce Attraction and Recruitment Plan; facilitated by Tash Edwards from Enkindle.
29/05/2023/

With an increased demand for Aged Care services, there is a need to effectively recruit and attract new workers to the sector. We know aged care providers are dealing with workforce supply issues, and sector reports have also highlighted how undervalued Aged Care workers are in our society and how we can play a role in changing the narrative for the better.In this webinar, Tash Edwards will present up-to-date recruitment attraction trends and strategies to help you better retain your workforce. Providing practical recommendations and tactics to enhance your organisational approach towards sourcing and attracting skilled talent into your team.

This 2-hour webinar (incl. Q & A) hosted by Tash Edwards, Aged Care and Workforce Specialist,
will cover the following topics:
• Government-funded Initiatives to support planning, attraction, and Recruitment
• Employment Alliances, Partnerships and Training Pathway for Aged Care Workers
• Supporting and Supervising new recruits as they navigate their way through their new role
• Free and Affordable resources to assist in orientating your new workforce

Click here to learn more

Webinar – New regulatory approach to aged care

A new model for regulating aged care – 9 May 2023

We’re developing a new model for regulating aged care as part of the changes to improve the quality and safety of aged care in Australia. We’re hosting this webinar to share the details and seek your views on the changes we’re proposing.

Click here to learn more

Beyond Blue’s Professional Education to Aged Care (PEAC) e-learning program

Explanation of training:

To improve the detection and management of anxiety and depression experienced by older adults in residential and community aged care settings. The modules in the program include:

– Understanding anxiety and depression
– Anxiety and depression in older people
– Promoting the mental health of community aged care clients
– Promoting the mental health of aged care residents
– Identifying and responding to suicide in aged care settings (new)
– Managing anxiety and depression in aged care clients and residents
– Looking after your mental health at work (new).

Click here to learn more

Mapping Social Cohesion 2019: Summary Video

Explanation of training:

Key findings of 2019 Scanlon mapping report; how changing demographics impact social cohesion

Click here to view the video

All One Together

Explanation of training:

Anti-racism – ECCV campaign: How do we want to be together ?what is racism? What is the experience of being othered? What does a successful multi-cultrualism look like?

Click here to view the training video

Pure Magic Workshop Series

SESSION 1:  (Wednesday 26th April 2023)
Keep your Cool – Never miss a Beat in Business

SESSION 2: (Wednesday 17th May 2023)
Creating a great workplace culture for all of us

SESSION 3: (Wednesday 31st May 2023)
Engage in your Role, Love your Job

SESSION 4: (Wednesday 7th June 2023)
The Power of Positive Influencing others

Click here for more information and to register for these workshop sessions.

Responding to suspected elder abuse: Professional education workshops

This interactive professional education workshop is designed to assist health and aged care practitioners to respond when elder abuse is suspected or disclosed.

Click here to learn more

Understanding and responding to Diversity – “Connecting the Pieces”

The Connecting the Pieces video (and accompanying Guide) articulates the unique aspects of diversity and person centred care and importantly, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the client’s journey.

Click here to view the training video

Addressing Diversity within the Aged Care Quality Standards

Overview of the session:

• Introduce the theories of power, privilege and intersectionality, and their relationship with meeting consumers expectations, preferences and needs;
• Support service providers to understand how to address consumers’ diversity within the Aged Care Quality Standards
• Use case studies to highlight how diversity considerations apply to each standard

Click here to learn more

Inclusive Service Standards

Explanation of training:

The Inclusive Service Standards: A resource for aged care providers was developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. These standards inform the Aged Care Standards.

Click here to watch the training video.

Inner West Sydney and Central West regions aged care services capacity building interchange meeting.

Topic: Aged Care Reform Agenda – A Workforce Perspective

TUESDAY: 4 Apr 2023. 2:00PM – 3:30PM:

Click here to learn more.

Diversity and the Aged Care Standards

Explanation of training:

Talk about how diversity is embedded in the Aged Care Quality Standards.

How does your organisation embed diversity in line with new Aged Care Quality Standards?

Click here to watch the training video.

Home care leaders masterclass

As the home care sector moves towards this transition, members of boards and executive management will be required to have a clear understanding of their obligations across a range of key issues and challenges. This not only includes learning and adapting to policy changes for governance requirements but also strategic leadership, in order to successfully navigate organisational reforms in a customer-driven, competitive marketplace

Click here to learn more.

Aged care service capacity building interchange meeting.

Topic: Update on Aged Care Reforms.

Tuesday, 14th February 2023. 2pm-3:30pm.

Click here to learn more and to register.

Webinar Invitation – ‘Site audits in residential aged care’ 

Approved residential aged care providers and services are invited to attend a webinar, ‘Site audits in residential aged care’, hosted by the Aged Care Quality and Safety Commission. 

Click here to register!

National Sector Support Development Network ACCPA Update

Click here to view the Powerpoint

Consultation on an exposure draft of the Inspector – General of Aged Care Bill

The Australian Government is seeking feedback on a draft Inspector-General of Aged Care Bill (the Bill) to establish a new independent statutory office – the Inspector-General of Aged Care (Inspector-General) – to provide oversight of, and to drive improvements in the aged care system.

Click here to view

Alternate Operation Models

The training has been developed to assist CHSP providers to consider alternate business models in home care. This is to assist the home care sector to prepare for the In Home Aged Care program.

Click here to view

The Australian Government is putting security, dignity, quality and humanity back into aged care. This is in response to the recommendations of the Royal Commission into Aged Care Quality and Safety’s final report.

Click here to view

Preparing for the new in-home aged care program – Service Provider Fact Sheet No.1

Click here to view

Summary A New Program for In-HomeAged Care
Discussion Paper

Click here to view

A New Program for In-HomeAged Care
Discussion Paper

Click here to view

Understanding Unit Costing for CHSP Providers.

Click here to view

In-Home Care Financial Management & Reform.

Click here to view

Serious Incident Response Strategy Training.

Click here to view

Supporting home care reforms among CHSP providers – Update.

Click here to view

Aged care reforms – an overview.

Click here to view

CHSP Transition Support Grant Opportunity

Click here to view

Summary of changes to the CHSP manual 2022- 2023.

Click here to view

National Guide to the CHSP Client Contribution Framework

Click here to view

Home Care Packages
Program Operational Manual
A guide for home care providers

Click here to view

CHSP COVID-19 Emergency Support

Click here to view

CHSP Grant Opportunity Guidelines

Click here to view

Click here to view extension

CHSP Manual 2022

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CHSP Unit Costing Tool Template

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Quality and safety in home services. 5 key areas of risk.

Guidance for governing bodies of home service providers

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Get involved with the in-home aged care consultations visit the Ageing and Aged Care Engagement Hub.

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Reforming in-home aged care and regulation update

The Australian Government is determined to deliver reforms to Australia’s aged care system that improve the care delivered to older Australians.

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