Providers in Aged Care Sector

Wicking Centre Dementia Action Week programs

As part of Dementia Action Week 2026, join the Wicking Dementia Centre for a special week of free lunchtime webinars from Monday 21 to Friday 25 September 2026.

Across five engaging sessions, you’ll hear from leading experts, gain valuable knowledge, and learn how each of us can help build more dementia-friendly communities.

Monday 21 September 2026 – 12pm – 12.30pm (AEST)

What Every Aged Care Professional Should Know About the Brain and Dementia – Presenter: Dr Sharn Perry

Tuesday 22 September 2026 – 12pm – 12.30pm (AEST)

Seeing the person, hearing the message – what do people with lived experience of dementia think we need to do better? – Presenter: Dr Alison Canty

Wednesday 23 September 2026 – 12pm – 12.30pm (AEST)

Bite-Sized Learning for the Workplace – Presenter: Dr Kathleen Doherty

Thursday 24 September 2026 – 12pm – 12.30pm (AEST)

Understanding Responsive Behaviours Through a Neuroscience Lens – Presenter: Neurologist, Dr Matt Kirkcaldie

Friday 25 September 2026 – 12pm – 12.30pm (AEST)

Dementia Inclusive Design and Environments – Presenters: Dr Jo Sun and Dr Pauline Marsh

Whether you’re a health professional, carer, student, or simply interested in learning more, we encourage you to register and be part of the conversation.

These webinars will challenge perceptions, share practical insights, and empower you to create positive change for people living with dementia, register today!

Delivering Culturally Safe Services. 29th September 2026.

Practical strategies for respectful, inclusive and person-centred care

Introduction
Culturally safe services go beyond cultural awareness. They recognise how identity, experience and circumstances shape safety, trust and belonging.

This interactive session supports aged care and community services staff to recognise barriers, build trust and create inclusive, responsive service environments through discussion, reflection and case studies.

Aged Care Quality Standards
This training supports the Strengthened Aged Care Quality Standards, particularly

Standard 1: The Individual, Outcome 1.1: Person-centred care, and
·Standards 2 and 3 through culturally safe, inclusive and responsive service delivery.

About the session:

Culture, diversity and inclusion
Understand key concepts for person-centred care.
Cultural safety in practice
Clarify cultural safety and how it differs from awareness and competence.
Intersectional case studies
Discuss real-world scenarios shaped by identity, culture, trauma and marginalisation.
Trauma-aware communication
Use trauma-aware principles to build trust, choice and communication.
From theory to practice
Take away practical strategies for everyday service delivery

Learning Objectives:

Participants will learn to:
Understand culture, diversity, inclusion and cultural safety in person-centred service delivery.
Recognise the difference between cultural awareness, competence and safety.
Identify barriers that affect access, communication, trust and safety.
Apply trauma-aware strategies that support choice, trust and inclusion.

Who should attend:

Care managers and coordinators; intake staff; allied health and nursing professionals; team leaders and managers

When Tuesday 29 September, 10.00am–12.00pm
Where Online
Facilitator Dale Park, Diversity Training Consulting
Cost Free
Flyer Click here
Register: Click Here

16 September 2026 | Open disclosure | Online | SSD Connect

Build your confidence to respond openly, honestly and compassionately after an incident.

About this webinar:

Open disclosure is an important part of responding well when an incident occurs.

In this one-hour webinar, you’ll develop a practical understanding of open disclosure, when it should occur and how to apply its key principles in practice.

We’ll explore how to communicate openly and compassionately with older people, their families and representatives following an incident. This includes acknowledging what has happened, responding appropriately to concerns and supporting clear communication throughout the process.

You’ll also learn about your responsibilities for documentation and follow-up, and how to make sure the open disclosure process is completed effectively.

What you’ll learn:

By the end of the session, you’ll be able to:

explain what open disclosure is and why it’s important
recognise when open disclosure should occur
apply the principles of effective open disclosure
communicate openly, honestly and compassionately following an incident
understand your responsibilities for documentation and follow-up.

The session will include discussion of practical scenarios, with opportunities to work through them together if time permits.

Who should attend?

This webinar is suitable for leaders, registered nurses, enrolled nurses and personal care workers in CHSP or Support at Home-funded aged care.

Find out more and register

Managing Difficult Conversations in Aged Care Workshops

The Grampians Sector Development team are pleased to offer free online workshops on Managing Difficult Conversations in Aged Care. This 3.5 hour session via Zoom is targeted to frontline staff who provide telephone-based support, information, assessment, care coordination, or client service to older people.

The session will cover how to:

Overcome reluctance to have difficult conversations
Understand different personality styles
Use tone of voice (and body language) constructively
Use active listening techniques to create a calm atmosphere
Structure messages to ensure they are received as intended
Apply conflict resolution models
Give and receive feedback
Deal with emotional reactions.

Multiple session dates to choose from as shown below:

Tuesday 29 September, 9.00am-12.30pm
Thursday 8 October, 1.00pm-4.30pm
Friday 9 October, 9.00am-12.30pm
Monday 19 October, 1.00pm-4.30pm
Tuesday 10 November, 9.00am-12.30pm
Tuesday 1 December, 9.00am-12.30pm

Managing Difficult Conversations in Aged Care Flyer 2026 (1).pdf (761.6 KB)

For further information please contact sectordevelopment@bchc.org.au

FREE Online: Not-for-Profit Finance Week 2026 program from the Institute of Community Directors

FREE Online: Not-for-Profit Finance Week 2026 program – Institute of Community Directors Australia | Not-for-Profit Finance…

Webinar: Financially Fluent – Turning board reports into better decisions – 21st September

A practical webinar designed to help board members turn financial reports into clear insights, confident conversations and better organisational decisions.

Webinar: Beyond Bank panel discussion – 22nd September

Join to hear a practical discussion about banking in the community sector and how better financial decisions can support your organisation’s long-term sustainability.

Webinar: Real-world budgets – accountable budget ownership across your NFP – 23rd September

Build budgets that work beyond the spreadsheet by creating clear ownership, stronger accountability and a practical rhythm for keeping your NFP’s finances on track.

Webinar: Questions your board should be asking about the finances – 24th September

Financial literacy will put your organisation in the best position to promote and fulfil your organisation’s mission.

More Than Just a Meal, Preventing Malnutrition in Older People – Meals on Wheels Australia

Malnutrition is often hidden, but the signs can be recognised early. Join Denise Chapman, Meals on Wheels NSW Network Support Dietitian, for this practical one-hour webinar exploring how early recognition and simple nutrition strategies can help improve the health, wellbeing and independence of older people. Denise will discuss common risk factors for malnutrition, the warning signs to look for, practical ways to support good nutrition, and appropriate referral and escalation pathways. Through practical examples and take-home resources, you’ll gain valuable knowledge and confidence to help identify concerns early and support better outcomes for clients, because every meal is an opportunity to make a difference.

Contact Denise Chapman, Dietitian, Network Support Team, Meals on Wheels NSW

Email: denisec@nswmealsonwheels.org.au

Click here to view the webinar recording:
More Than a Meal: Preventing Malnutrition in Older People – YouTube

Helping Older People who Hoard.

Webinar overview

The Royal Commission into Aged Care Quality and Safety identified mental health and or hoarding as an issue that needed to be addressed in the development of a new aged care system highlighting the need for training, raising awareness and care management planning.

This webinar will teach attendees how to work with, support and assist older people living in challenging domestic environments, giving the aged care worker awareness, confidence and strategies for speaking with and supporting the older person in a way that minimises harm and fosters a positive and helpful outcome.

This webinar is an introductory session designed for people who have a supportive working relationship with older people including case workers, support workers, carers, health practitioners and aged care workers including supervisors, team leaders, and coordinators of aged care services.

This session will also help workers to develop a positive relationship with the older person living in a challenging domestic environment despite the sensitive issues they may need to address.

Topics include what is hoarding (including how to tell when its likely not a hoarding disorder), why people hoard, psychology behind hoarding and clutter, triggers and signposts, dangers, risk minimisation, reducing anxiety and stress and establishing and maintaining positive and productive relationships.

Options for sourcing additional assistance for clients, finding services and resources, and exploring funding options will be present in the subject matter.

Who should attend?

Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, and health practitioners.

The outcomes are:

raising awareness of hoarding
understand why people hoard
the psychology behind hoarding and clutter, triggers, signposts, dangers, risk and harm minimisation
establishing and maintaining positive and productive relationships
confidence to support the older person to address the issue in their home
exploring funding options, and finding resources and services.

Helping Older People who Hoard | Ageing Australia

Supported Decision-Making and Working with Registered Supporters. 08/09/2026.

Workshop overview

The Aged Care Act 2024 introduced a new supported decision-making framework that places older people at the centre of decisions about their care and services. This workshop provides an overview of the roles, responsibilities, and legal distinctions between registered supporters and appointed decision makers within the aged care system.

Participants will explore how the supported decision-making model operates in practice, the different types of registered supporters and appointed decision makers and the obligations providers have when sharing information, obtaining consent, and recognising legal authority.

The session will also examine the compliance requirements under the Aged Care Act 2024 and the Strengthened Aged Care Quality Standards.

Who should attend?

This workshop is designed for managers, team leaders and care partners across residential aged care, Support at Home and CHSP, including anyone working in roles that directly support older people, their registered supporters or appointed decision-makers.

The outcomes are:

understand the principles of supported decision-making under the Aged Care Act 2024, including the presumption that older people have the right and ability to make their own decisions
describe the different categories of registered supporters’ (supporter, supporter lite and supporter guardian) and understand the differences in their access to information
identify the roles, responsibilities and limitations of registered supporters
differentiate between registered supporters and appointed decision-makers
recognise the legal authority of appointed decision-makers including the legal authorities that enable substitute decision-making
determine who has authority to make, communicate and sign decisions in aged care situations based on the type and scope of legal appointment
verify and document decision-making authority in accordance with compliance requirements
recognise common risks and compliance issues, including assumptions about capacity, inappropriate reliance on supporters, and inadequate documentation.

Supported Decision-Making and Working with Registered Supporters | Ageing Australia

Trauma Aware and Healing Informed Care. 03/09/2026.

Workshop overview

Many people experience trauma at different stages throughout their lives. It may result from a single distressing event or from prolonged and repeated experiences. Trauma responses can be triggered or re-ignited by a range of circumstances, including illness, abuse, neglect, injury, the loss of a loved one, significant life changes, grief, or the onset of dementia. These experiences can influence how a person feels, behaves, communicates, and responds to care.

This session is designed to empower the aged care workforce with the knowledge and skills to apply compassionate care principles in everyday practice; care which recognises the impact of trauma. Participants will learn the importance of providing a safe and supportive environment that promotes trust, dignity, and wellbeing.

Who should attend?

This workshop is ideal for staff across a range of levels, delivering aged care services in both a residential and home care setting. Trigger Warning: This workshop includes discussion of topics related to trauma, including examples of people in distress that may evoke emotional responses.

The outcomes are:

Explore the intricate aspects of the human condition and the genesis of trauma
Discover the unique impact of trauma on the aging mind and body
Uncover the profound relationship between traumatic events, grief, and its consequential effect on older people
Develop skills to recognise the signs and symptoms of trauma across physical, emotional, and behavioural domains
Gain practical insights into the seven targeted strategies specifically designed to aid older individuals affected by trauma
Navigate triggers for re-experienced trauma, undisclosed life events, and the specific trauma experienced by veterans, migrants, asylum seekers, and First Nations peoples
Learn vital self-protection strategies and learn about managing client self-disclosure
Hone essential documentation skills to record trauma experiences to guide care delivery, report incidents and trauma responses.

Trauma Aware and Healing Informed Care | Ageing Australia

Executive webinar series – Transitioning from CHSP to Support at Home
Strategic Options: Transition, Partner or Exit. 02/09/2026.

CHSP organisations without existing Support at Home operations are expected to transform their service models to participate in the more complex Support at Home marketplace. This process will involve both opportunities and challenges. The administration of Support at Home is complex, requires significant change management regarding customer experience, and carries more financial risk. At the same time, transforming the business will give access to the much larger, more profitable and more flexible Support at Home market.

The webinar discusses the nature of the reform and the operational and strategic options available to organisations that are not sure they wish to make the transition, while protecting their staff and clients.

The outcomes are:

Which levers are available for improving the performance of existing CHSP operations
How to transform a CHSP provider to a Support at Home provider
A high-level understanding of how Support at Home providers operate.
The strategic options available for CHSP providers to either expand or exit.
Understanding of the categories of partner organisations in the marketplace and how to go about negotiating with them.

Who should attend?
These webinars are targeted towards:

Board members, executives and operational managers responsible for standalone CHSP providers.

Executive webinar series – Transitioning from CHSP to Support at Home | Ageing Australia

Essential Knowledge on Restrictive Practices in Home Care Settings. 25/08/2026.

Workshop overview

This workshop offers practical strategies for managing restrictive practices in home care settings. Participants will gain an understanding of restrictive practices, their implications, and the importance of person-centred care. Through interactive discussions and case study analyses, participants will learn to identify, categorise, and understand the process of implementing last-resort restrictive practices appropriately.

Participants will explore relevant legislation, and ethical standards surrounding restrictive practices, ensuring compliance, and the maintenance of the dignity and autonomy of older people. Through practical examples and step-by-step instructions, participants learn best practices for assessing older people’s needs and developing behavioural support plans that prioritise well-being.

Through case studies and small group discussions, participants will explore restrictive practices and learn how to promote holistic care in home care settings. By encouraging a culture of person-centred care, participants can further enhance their skills to support the quality of life and safety of older people, as well as their mental wellbeing.

Who should attend?

This workshop is ideal for team leaders, care managers, and support workers delivering CHSP and home care services.

The outcomes are:

understand the concept of restrictive practices in home care and the implications for older peoples’ autonomy and wellbeing
identify different types of restrictive practices commonly encountered in home care settings and their potential impact on older people
learn how to identify the need for and appropriateness of restrictive practices based on individual client needs and circumstances
understand the process for implementing restrictive practices ethically
recognise relevant legislation and guidelines governing the use of restrictive practices in home care
analyse case studies and real-world scenarios to apply knowledge and critical thinking skills in decision-making regarding restrictive practice.

Essential Knowledge on Restrictive Practices in Home Care Settings | Ageing Australia

Dementia Care Essentials – charting the path to understanding and empowerment. 14/08/2026.

Workshop overview

Support workers play a pivotal role in the care of individuals living with dementia, and gaining a comprehensive understanding of this condition is essential for providing compassionate and effective care.

This workshop offers valuable insights into dementia’s various facets. Firstly, it equips support workers with a deep understanding of the stages of dementia and the trajectory of the illness, allowing them to empathetically step into the world of those affected. It demystifies Sundowner’s Syndrome and uncovers the intricate connections between mood, behaviour, and unmet needs, facilitating better care planning.

The training equips support workers with improved communication and conflict resolution skills. It will deepen their comprehension of dementia’s impact on independence, daily tasks, and cognitive functions. Moreover, this webinar delves into the caregiver’s perspective, enabling support workers to build empathetic relationships, manage caregiver stress, and create meaningful, personalised activities for individuals with dementia.

This holistic approach ensures that support workers not only provide better care but also offer valuable support and guidance to families and caregivers. Join us in this transformative workshop to enhance your understanding of dementia, foster empathy, and make a positive difference in the lives of those affected by this challenging condition.

Who should attend?

This workshop is ideal for front line workers.

The outcomes are:

explore the seven stages of dementia, prevalence statistics, and the trajectory of the illness. Learn to identify signs of deterioration, including the often-misunderstood Sundowner’s Syndrome
gain insights into how mood, behaviour, and personality changes are linked to unmet needs, and discover strategies for improving communication and managing conflict
understand the impact of dementia on independence, daily tasks, and cognitive functions, including memory, judgment, and problem-solving
delve into the caregiver’s perspective, focusing on relationships, stress management, and building empathy
empower families by providing guidance on framing non-threatening conversations about support services needed for independent living
learn to create a resource kit tailored to your community’s needs, ensuring a supportive environment for individuals with dementia

Dementia Care Essentials – charting the path to understanding and empowerment | Ageing Australia

LGBTQ+ Inclusive Practices for Aged Care

Join us for this 2-hour online workshop facilitated by ACON Pride Training.

This focused workshop builds the practical knowledge and confidence needed to provide safe, respectful, and inclusive care for older LGBTQ+ people accessing aged care services.

Participants by the end of this workshop, you will be able to:

Describe core LGBTQ+ concepts and the distinctions between gender, sexuality, and related identities, including key experiences of trans and gender diverse older people.
Recognise how historical discrimination, stigma, and lived experience influence the ageing, health, and help‑seeking behaviours of older LGBTQ+ people.
Identify common barriers older LGBTQ+ people face in aged care services and how these can impact trust, disclosure, and engagement.
Apply practical strategies to create safer, more inclusive interactions, including the use of respectful language, affirming communication, and small environmental or procedural changes.
Engage with case studies to explore real‑world scenarios and practice responding in ways that reduce stigma and support culturally safe care.

LGBTQ+ Inclusive Practices for Aged Care.

BRMC Cultural Conversation

The Cultural Conversations for CHSP Providers series, designed to strengthen culturally responsive practice when supporting older people from multicultural communities.

For many older people from migrant and refugee backgrounds, mental health is shaped by a lifetime of experiences: migration and displacement, loss of identity and status, racism and discrimination, language barriers, shifting family dynamics, and the particular challenges of ageing far from home. When mental health challenges present differently across cultures, or when someone has no language or framework for what they are experiencing, it can be difficult to recognise and even harder to respond to.

This session explores the intersection of cultural diversity and mental health, what gets missed and why, and how CHSP workers can respond with greater awareness and confidence.

This one-hour online Lunch & Learn is interactive, reflective, and suitable for anyone working within the Commonwealth Home Support Programme (CHSP) .

Who should attend?
CHSP Managers/coordinators, support workers, assessors, case managers, team leaders, community engagement staff, volunteers, and anyone supporting older people from multicultural communities

Date: Tuesday, 18 August 2026
Time: 12:00 pm – 1:00 pm (Online)
Cost: Free
Delivery: Online (meeting link provided upon registration)

Free Dementia Education Program

This free dementia education program designed to support healthcare professionals in enhancing their knowledge, skills, and confidence in providing high-quality dementia care across primary care, community, and aged care settings.

With the increasing prevalence of dementia and the growing demand for dementia-informed practice, this program offers evidence-based learning that supports clinicians in delivering person-centred care and improving outcomes for people living with dementia and their families.

11229NAT – Certificate IV in Leadership and Innovation Dementia Services and become a Dementia Change Champion in your workplac e.

This unique program offers the opportunity to build skills in innovation and leadership as a Dementia Change Champion and Invests in your dementia care skills to gain expertise in dementia care, effective communication, assessment tools, and innovative solutions to improve care for clients with dem enti a.

More information: Become a Dementia Change Champion – Alzheime r’s WA

11229NAT Certificate IV in Leadership and Innovation in Dementia Services

Course: Accredited PLUS access to our Dementia Change Champion Program that provides news on Innovation for Dementia, an invitation to the Symposium and access to resources and mentoring.

Duration: One day per week for 10 months.(40 sessions which Includes assessment, presentation, and workplace obse rvation days)

Delivery mode: Blended (online and in-person).

Value: Up to $17,000 of training content and individualised support for scholarship recipients.

TOTAL Cost to you: FREE

Dates: Commencing next course in September 2026.

Next steps:

Please complete the below online form or the PDF attached to commence the application process.

Alzheimers-WA-DCC- Appl ication-Form.pdf

Working with Supporters
A FREE online workshop on working with older people, their families and carers

Join Carers NSW for a free 45-minute workshop designed to empower aged care staff and volunteers to
deliver quality, person-centred care in partnership with older people, their families and carers.

This course will guide you through:
• Understand the vital role families and carers (supporters) play in person-centred care
• Navigate key Aged Care Quality Standards to enhance carer inclusive practices
• Apply practical strategies and access resources to implement carer inclusive care in your organisation

Don’t miss this opportunity to strengthen your skills, improve outcomes for your clients & their support networks.

When: Wednesday 21st October 2026, 2:00pm to 2:45am AEDT
Cost: FREE for CHSP and other aged care staff and volunteers
Facilitator: Wendy Hill, Carers NSW
Online via Zoom (link to follow)

Register: Working with Supporters 21.10.26 – 4CS

Helping Older People who Hoard. 05/08/2026 at 11am.

Webinar overview

This session will also help workers to develop a positive relationship with the older person living in a challenging domestic environment despite the sensitive issues they may need to address.

Options for sourcing additional assistance for clients, finding services and resources, and exploring funding options will be present in the subject matter.

Who should attend?

Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, and health practitioners.

The outcomes are:

Raising awareness of hoarding
Understand why people hoard
The psychology behind hoarding and clutter, triggers, signposts, dangers, risk and harm minimisation
Establishing and maintaining positive and productive relationships
Confidence to support the older person to address the issue in their home
Exploring funding options, and finding resources and services.

Register: Registration Portal Credit Card – Helping Older People Who Hoard

Executive webinar series – Transitioning from CHSP to Support at Home.

When: 5th August 2026 and 2nd September 2026 – both webinars.

This two-part executive webinar series provides an overview of the challenges and options for CHSP providers preparing to transition to the Support at Home funding program, currently scheduled for no earlier than July 2027.

The topics will be delivered across 2 webinars. Register for one webinar, or register for both at a discounted price.

Webinar 1 – Operational Performance and Financial Viability – 5 August 2026

The first webinar will look at what organisations should do to optimise their operational performance and ensure they remain financially viable under the new funding structure. It will include a high-level overview of the work required to transform the organisation to the new funding model.

Webinar 2 – Strategic Options: Transition, Partner or Exit – 2 September 2026

The second webinar discusses the nature of the reform and the operational and strategic options available to organisations that are not sure they wish to make the transition, while protecting their staff and clients.

The outcomes are:

Which levers are available for improving the performance of existing CHSP operations
How to transform a CHSP provider to a Support at Home provider
A high-level understanding of how Support at Home providers operate.
The strategic options available for CHSP providers to either expand or exit.
Understanding of the categories of partner organisations in the marketplace and how to go about negotiating with them.

Register: Registration Portal – Credit Card – Executive Webinar Series: Transitioning from CHSP to Support at Home

Care Leavers & Forgotten Australians in Aged Care. 18th August 2026.

A FREE online workshop on Real Care the Second Time Around-A trauma-informed training project by Helping Hand Aged Care.

Presented by Chelsea Lewis from Helping Hand and Sarah Lim from BBSafe.

Organised by STARS training.
Partners: Macarthur Disability Services (MDS)

Forgotten Australians/Care Leavers represent the 500,000 people who spent time in institutional and out of home care as children. Now older, they may experience barriers to care due to past trauma. Learn how providers can give targeted support to this group within the Aged Care Diversity Framework.

When: Tuesday 18 August, 10:30 am to 12:00 pm AEST
Cost: FREE for CHSP & other aged care staff & volunteers
Online via ZOOM.

Register: Care Leavers/Forgotten Australians Info Session 18.8.26 – 4CS

Sponsorship for CHSP providers – INVOX National CHSP Conference – Aug 2026

INVOX have announced the 2026 National CHSP Conference to be held in Melbourne (Marvel Stadium) and online Monday 24th and Tuesday 25th August 2026.

MDS SSD are able to support one conference ticket per organisation, either in person at Melbourne or online. Ticket availability is limited and will be issued in the order in which requests are received (promoted nationally).

Please be advised, if selecting an in-person Melbourne ticket, it will be your organisations responsibility for any associated accommodation or travel bookings and costs.

View program overview here.

This year, there is also a free CHSP Alliance Summit 2:45pm to 4:15pm on Day 2, 25 August. The CHSP Alliance Summit runs immediately after the CHSP National Conference, at the same venue and online. It is a separate session for Alliance members and interested CHSP providers, suppliers and advocates to discuss the Alliance platform, CHSP’s future role, policy priorities and next steps.

Interested CHSP organisations are required to complete EOI survey (INVOX National CHSP Conference – Sponsorship Survey) ASAP

This sponsorship is an approved SSD activity, funded by the Department of Health, Disability and Ageing.

Responding to Carer Stress & Restrictive Practices in Home Care.
A FREE online workshop on working with older people, their families and carers.

When: Tuesday 22nd September. 2pm to 3:30pm (AEDT)
Facilitator: Wendy Hill, Carers NSW
Cost: FREE for CHSP & other aged care staff & volunteers.
Online via ZOOM.
Organised by STARS training

Online sessions for CHSP providers on working with Supporters (family carers) – by Carers NSW.

This 90 minute workshop recognises that family and friend carers play a vital role in supporting safe, positive ageing. Restrictive practices can arise from stress, lack of awareness, and fear, rather than any intent to harm.

Join in to learn how to identify and respond to carer stress, and explore practical ways to reduce the risk of restrictive practices.

CTO Academy open to all care organisations!

The CTO Academy is a purpose-built, scalable online training platform developed by the Community Transport Organisation to provide practical, valuable courses to care providers across Australia.

Whether you’re a community transport provider, aged care organisation, disability service, local council, not-for-profit or volunteer organisation, the CTO Academy is open to everyone.

Their online courses help your team build the knowledge and confidence to deliver safe, compliant and person-centred services that are compliant and future‑ready. They can be used for inducting new volunteers and staff, upskilling drivers, carers, support staff, strengthening your management team, supporting staff through reform, and ensuring your Board’s governance capabilities.

With a range of FREE courses along with affordable pay-per-user fee-based courses starting from just $27.50, it’s never been easier to invest in your workforce. Choose from practical training including:

Driver Obligations
Wheelchair Accessible Vehicle Driver Training
Work Health & Safety
Manual Handling
Knowing and Understanding Your Client
Volunteer Orientation
Unit Pricing

Access a range of FREE professional development courses, including:

Working Within a Changing Environment
Change Management
Having Difficult Conversations at Work
Future Planning Tools for NSW Residents
Rethinking Volunteer Recruitment

Explore the full course catalogue and enrol via the CTO Academy here: https://www.cto.org.au/about/cto-academy/

Managing Volunteers Fact Sheet: Working with Seniors

This Fact Sheet offers Volunteer Managers insight into how to improve the quality of their management strategies to effectively recruit and retain volunteers.

Working with Seniors_Volunteer Management.pptx

Volunteer Recruitment Fact Sheet: Working with Seniors

It is vital that volunteer leaders have a clear idea of the kind of volunteers that will be best suited to work with this client group and how to recruit them. This Fact Sheet provides evidence-based strategies to build a volunteer base that is aligned with your mission and client-base.

Working with Seniors_Volunteer Recruitment.pptx (1.4 MB)

Global Talent, Local Care Addressing Workforce Challenges in CHSP Services

This informative webinar is designed to equip CHSP providers and aged care employers with the knowledge and tools to effectively recruit, integrate and retain skilled migrant workers. Learn from sector experts and real-world case studies about how migration strategies can alleviate workforce shortages, ensuring the delivery of high-quality care to older Australians.

Watch on Youtube: Global Talent, Local Care Addressing Workforce Challenges in CHSP Services – 26 Feb 2025

Fact sheet – Cultural Safety and Trauma-Informed Care.

By implementing these best practices, CHSP providers can create more inclusive, supportive and trauma-sensitive care environments.

Ageing-Australia-Fact-sheet-Innovations-in-the-home-care-workforce.pdf

Volunteer Safety – Online Workshop | 14 July 2026

Now more than ever, organisations need to understand their legal obligations and have sound risk management processes in place when it comes to volunteers.

In this practical training session for volunteer-involving organisations, we’ll cover the legal basics around your safety obligations, how to manage risk and important things to note about insurance.

You’ll learn about:

Why safety is so important
The ‘duty of care’ your organisation owes its volunteers
Legal responsibility for the actions of volunteers
Work, health and safety laws
Risk management and volunteer safety
Safety and screening checks
Volunteer insurance
Top tips and additional resources to help you in the future

The session is designed for individuals who lead, manage or coordinate volunteers. It will be delivered in plain language by a qualified lawyer, with an aged care context incorporated.

Facilitated by: Justice Connect

Date: Tuesday 14 July 2026
Time: 10am to 1pm AEST, 9:30am to 12:30pm ACST
Register: Volunteer Safety by Justice Connect

Workforce Planning Connect Workbook

Aged care reforms, regulatory shifts, funding pressures, cost of living, workforce shortages and digital transformation are creating both challenges and opportunities.

These factors may affect your client base, increase competition and impact your workforce needs — making workforce planning essential to prepare and adapt.

This Workforce Planning Connect workbook helps aged care providers step through the key stages involved in workforce planning and develop a workforce plan that meets their organisation’s needs.

WPC-workbook-Ageing-Australia.pdf

Becoming Carer Aware – Online Workshop for Service Providers

A free online workshop by Carers Victoria

As a part of your job role, do you engage with unpaid carers who support a family member or friend?

To understand more about unpaid carers in our community, sign up for our one-hour workshop to learn about the definition of a carer, facts and statistics, issues common to carers and key organisations which provide services and supports for carers.

Becoming Carer Aware – Online Workshop for Service Providers Tickets, Wednesday 29 July • 10 AM – 11 AM AEST | Eventbrite

Workforce Capability, Diversity & Cultural Safety – LPA | Monday 29 June 2026

NOTE: registrations close after Friday 26th June, 5:00pm

This session equips CHSP providers to strengthen workforce capability and deliver culturally safe, inclusive services. It aligns with obligations under the Aged Care Code of Conduct, the new Aged Care Act, and preparation for the Support at Home transition in 2027.

Learning Outcomes:

Apply the Aged Care Code of Conduct for workers and providers.
Clarify workforce roles, supervision responsibilities and competency checks.
Implement mandatory training requirements, cultural safety principles and trauma-informed care.
Support First Nations, CALD, LGBTIQA+ and people with disability through inclusive practices.
Apply the Diversity Framework and action plans to ensure culturally safe, responsive services.

Date: Monday 29th June 2026
Time: 12:30pm to 3:00pm AEDT – Online
Location: Online via Zoom

Facilitated by: Lorraine Poulos and Associates

Register: Workforce Capability, Diversity and Cultural Safety – for CHSP leaders

Creating Inclusive Services for CHSP frontline staff & volunteers | 1 July 2026

This online workshop will explore what diversity and inclusion mean in practice, with reference to key principles from the Aged Care Rules 2025 and the Aged Care Diversity Framework. It will also focus on building professional relationships across differences and discuss practical approaches to working respectfully across areas such as identity, communication, and relationships.

This workshop supports workers and volunteers to build the knowledge, skills and confidence needed to deliver inclusive, respectful, and person-centred inclusive services.

Learning Outcomes:

Identify the range of diversity in our community.
Identify some of the areas to consider to create respectful, inclusive professional relationships.
Develop strategies to create inclusive services through person-centred care.

Facilitated by: Affirm Organizational Development and Training

Date: Wednesday 1 July 2026
Time: 1:00pm to 3:00pm AEST
Location: Online

Register here

CreatingInclusiveServices-Flyer-Jul26.pdf (619.7 KB)

Brought to you by Macarthur Disability Services SSD

Quality & Inclusive Aged Care Training (ONLINE)

Wednesday, June 24th 2026. 2pm – 3pm.

Join this ONLINE training designed for Aged Care staff and providers, focused on Diversity, Inclusion & Anti-racism.

This ONLINE training aims to build the capacity of care workers and providers in the Aged Care sector.

The material is aligned with the strengthened Aged Care Quality Standards, the new Aged Care Act, and current NSW anti-racism reforms.

The training will provide an overview of –

Diversity & Inclusion for Clients
Workforce Diversity, Inclusion & Psychological Safety
Anti-Racism Obligations (NSW)
Practical Strategies for Providers, Councils and Community Organisations

Registration is ESSENTIAL, the training is FREE.

For more information, please contact the Community Service Delivery team, 9952 8222 community@ryde.nsw.gov.au

Quality & Inclusive Aged Care Training ONLINE Tickets, Wednesday, June 24 • 2 PM – 3 PM AEST | Eventbrite

Basics of Dementia, training for Aged Care staff and providers. 23/06/2026.

Community engagement sessions on the basics of Dementia, including communication and behaviours. Presented by Dr Isabelle Meyer, Director of Dementia Training Australia.

This training session is designed for aged care staff and providers.

Ticket is FREE. Registration is required.

9.30am-10.30am Wednesday 23 June, 2026 (ONLINE) REGISTER HERE

If you have any questions, please contact Community Service Delivery team, community@ryde.nsw.gov.au or call 9952 8222.

Workforce planning resources to support regional aged care providers.

These workforce planning resources are designed to support aged care providers to better understand, plan for and respond to their evolving workforce needs.

The toolkit and accompanying workbook provide practical guidance, tips and step-by-step support to help organisations build their knowledge, capability and confidence in workforce planning.

Workforce Planning Resources – Workforce Hub

Multicultural Aged Care National Symposium – Grief Management with a CALD Focus

Join in for a powerful and inclusive national symposium exploring grief and bereavement through a culturally and linguistically diverse (CALD) lens. This event brings together practitioners, community voices, and lived experiences to reshape how we understand, support, and walk alongside grief across cultures.

Why attend?
Grief is universal, but how it is expressed, supported, and understood is deeply cultural. This symposium moves beyond theory to deliver a balanced, practice-focused experience grounded in:

Cultural safety (not just competence)
Trauma and grief informed care
Equity of access and inclusion
Respect for spiritual, religious, and community traditions
Recognition that there is no single “right way” to grieve

The role of aged care boards in governance and strategy, session times & foci

The role of aged care boards in governance and strategy was a two-part webinar series run by Aaron Goldsworthy (Senior Consultant, Australian Strategic Services Pty Ltd) in early 2026 on behalf of the Sector Support & Development National Compliance & CHSP Business Practices Work Group.

The presentation was chunked into 9 sections, which while related, can be viewed individually. The following table sets out the nine sections, along with the time in the relevant recording and the appropriate slide reference. This is intended to make the content more accessible for directors.

Link (valid as at 4 May 2026): https://vimeo.com/1170082214

Link (valid as at 4 May 2026): https://vimeo.com/1188246283
Produced by Aaron Goldsworthy, Senior Consultant, Australian Strategic Services Pty Ltd, 03 54 296 3311, aaron@asspl.com.au

Online training to demystify the aged care reform by SSD Connect

For those regional CHSP providers not connected with the services of SSD Connect, there is a free online session on June 9th. This interactive webinar supports CHSP providers and their volunteer workforce to understand and demystify the aged care reforms — including how the Aged Care Act 2024 will shape service delivery.

You’ll walk away with a clearer understanding of the reforms and how they’ll impact the way you support older people — with a focus on inclusivity, dignity and rights.

This interactive webinar supports CHSP providers and their volunteer workforce to understand and demystify the aged care reforms — including how the Aged Care Act 2024 will shape service delivery.

Demystifying the aged care reforms webinar — SSD Connect

Care Leavers in Aged Care | Online Webinar + Q&A | 23 June 2026

Care Leavers in Aged Care: Building Safer, Trauma-Informed Services

30 minute webinar + 15 minutes Q&A for CHSP leaders, staff and volunteers

This webinar, presented by Wattle Place, will discuss Care Leavers, one of the “diverse populations” listed in the Aged Care Diversity Framework. “Care Leavers” is an overarching term for people who spent time, as children, in children’s homes, orphanages, other such institutions or foster homes before 1990.

Sadly, many of them experienced severe, widespread, systematic abuse in these environments, leading to complex trauma throughout their lives. Many Care Leavers are now ageing and require support. However, requiring support means being dependent on others and vulnerable again, like when they were children. Understandably, they have many fears about aged care, directly because of the trauma from their childhoods.

This webinar will help you to:

Understand the history of Care Leavers and why they live with trauma
Understand how that trauma may be activated through receiving aged care support and examples of what that activation may look like
Apply some alternative approaches to help Care Leavers feel as safe as possible while receiving aged care support (which will also assist aged care staff)

Wattle Place is part of Relationships Australia NSW, funded by the NSW State and Australian Governments. Wattle Place supports Care Leavers, people impacted by institutional child sexual abuse and people impacted by past forced adoptions.

Date: Tuesday 23 June
Time: 11:00am to 11:45am
Location: Online via Teams
Registration Link: Care Leavers in Aged Care: Building Safer, Trauma-Informed Services

Facilitated by: Wattle Place, Relationships Australia

New Aged Care Provider Resource Hub

Vision Australia is excited to launchtheir new Aged Care Professionals Hub, a dedicated online resource designed to support aged care professionals, CHSP providers, and referrers with practical learning and trusted information for their clients who are blind or have low vision.

A key feature of the hub is a dedicated Falls Prevention learning module, developed with expert input to provide practical guidance that supports safer care and helps address one of the most common risks in aged care.

Explore the Hub

The hub also brings together a range of free resources to support everyday practice, including:

On-demand webinars
Learning modules with interactive quizzes
Clinical articles and insights
Practical guides and tools
Information to share with clients and families

Whether you’re looking to strengthen your knowledge, support your team, or access helpful resources for clients, the hub provides practical, easy-to-access information all in one place.

Aged Care Professionals Hub | Vision Australia. Blindness and low vision services

Dignity of Risk framework within the Community Aged Care Sector Tue 9 June 2026

Tuesday 9 June 2026, 1-3PM (AEST)
Introduction
Dignity of Risk is a key element in modern aged care, as outlined in the Aged Care Act 2024 and the Strengthened Quality Standards. However, providers often find it challenging to apply this concept consistently in practice.

Developed by the National Sector Support and Development Dignity of Risk Working Group, the Dignity of Risk Framework offers a practical, person-centred approach to assist CHSP providers in confidently balancing client choice, duty of care, and appropriate documentation in daily practice

Approach
This session is:

Practical and scenario-based
Aligned with current legislation and standards
Focused on real challenges faced by the providers
Designed to build confidence, not just knowledge

Why attend
This workshop translates the Dignity of Risk Framework for providers into practical, actionable steps you can use immediately

Key takeaways
By the end of this workshop, you will be able to:

Confidently support clients to take positive risks
Demonstrate compliance with rights-based care requirements
Use clear, proportionate documentation approaches
Embed Dignitary of Risk into everyday practice, not just policy

What you will learn

What Dignity of Risk really means in day-to-day practice
How to balance the duty of care with client autonomy
How to support informed decision-making (not risk avoidance)
When and how to involve supporters, family and professionals
How to apply a proportionate risk approach (not over-documentation)
Practical strategies to build staff confidence and consistency

Interactive case studies
Apply learning to realistic scenarios, including:

Lifestyle choices and independence
Refusal of services or supports
Falls risk and mobility decisions
Social isolation and community access

Who should attend
CHSP and Support at Home providers, care managers, team leaders, care coordinators, quality staff and decision makers.

Register for 9 June 2026 here

Inclusive CHSP Service Provision through an Intersectional Approach FREE online training – Tuesday 24 June, 11am-12:30pm (AEST)

Join in for a practical workshop tailored for CHSP and Aged Care Providers
working with seniors from diverse backgrounds and intersecting identities. Learn the fundamental skills of applying an intersectional lense and it’s benefits of equity, equality and inclusion.

Developed by Inclusive and Diverse Communities Sector Support and Development team. This training is funded by the Department of Health and Aged Care.

Presented by:
Inclusive and Diverse Communities – Sector Support and Development team

To register: Inclusive Care: Understanding Diversity & Intersectionality in Aged Care Tickets, Tue 24/06/2025 at 11:00 am | Eventbrite

For more information contact Eunice:

email: ssdo@tmn.net.au / Mob: 0451 172 653

Dementia Australia Training – Online Courses

Dementia Australia offers a wide range of free and paid online and in-person professional development opportunities for aged care workers, volunteers, and support staff. Their training programs focus on practical dementia care skills, communication, behaviour support, and person-centred approaches.

Some of the standout programs include:

Advanced Communication Skills in Dementia
Advanced Skills in Supporting Changed Behaviours
Dementia Essentials
Core Dementia Skills
Advanced Dementia Practice Program
EDIE: Virtual Reality Dementia Experience
Understanding Dementia
Talk with Ted: Dementia Communication Simulation

Many of the accredited online programs are fully funded and free across Australia, while some workshops have associated fees.

The in-person sessions are particularly valuable. Programs such as EDIE and Talk with Ted provide immersive experiences that help participants better understand communication, empathy, and behavioural responses from the perspective of a person living with dementia. Having run both courses, we received highly positive feedback, particularly on the practical strategies, communication confidence, and immersive learning experience.

Aged care workers | Dementia Australia

Resilient Leadership for Better Staff Support | 24 June 2026

Online Workshop: Resilient Leadership for Better Staff Support

This interactive online workshop supports CHSP leaders to build capability and confidence in leading through ongoing aged care reform and industry change. Participants will develop practical leadership skills to recognise and respond to staff stress and distress, strengthen resilience within teams, and provide effective support to staff delivering care to older people.

What CHSP leaders will learn:

Culturally safe, trauma informed, high quality care skills.
Core leadership skills to support direct reports and peers (as a result of experiencing high levels of industry changes, resulting in exhaustion and low windows of tolerance when communicating and executing roles within the organisations).
Effective communication skills to support staff, that nurtures understanding with assertive guidance.

Facilitated by: BeUnstoppable

Date: Wednesday 24 June 2026
Time: 10:00am to 12:00pm AEST
Where: Online via Zoom
Registration: Resilient Leadership for Better Staff Support

ResilientLeadership-Flyer-24June.pdf (1.3 MB)

Brought to you by Intereach and Macarthur Disability Services

3 Bridges Cultural Awareness Training for Aged Care – June 4th 2026

FREE Cultural Awareness Training for Aged Care, designed to support CHSP providers in delivering inclusive and culturally safe care aligned with the Aged Care Quality Standards and the Aged Care Diversity Framework.

This session will explore:
• The importance of diversity and inclusion
• Building cultural awareness and sensitivity
• Recognising the effects of exclusion
• Promoting cultural safety to support multicultural communities

When: Thursday 4 June 2026
Time: 10am – 12pm
Where: Online training.

This is a valuable opportunity for staff and providers to strengthen their understanding and continue building culturally responsive practices across aged care services.

Please see the flyer below for registration details and QR code to book.
726a5221925afa8af2d543fb10e77bc465ce28f0.jpeg (1000×1000)

2 x eLearning Courses: ‘Effective Progress Notes’ & ‘Und Choice, Independence & Quality of Life’

Online eLearning Courses
for CHSP leaders, support staff and volunteers

Flexible online eLearning that can be completed anytime, anywhere on any device.

Macarthur Disability Services and NGO Training Centre are offering CHSP providers exclusive access to two practical online training courses designed to support workforce capability and compliance.

Course 1: Understanding Choice, Independence and Quality of Life
Learn how to support choice, independence and dignity in aged care through person-centred care practices aligned to the Strengthened Aged Care Quality Standards.
Course Duration: 45 min

Course 2: Effective Progress Notes
Learn how to write clear, compliant and professional progress notes that support quality care, meet aged care standards, and strengthen accountability.
Course Duration: 35 min

Access Dates: Tuesday 19th May to Tuesday 23rd June 2026

Download flyer: Free CHSP eLearning Pilot – Limited Access (7).pdf (205.5 KB)

Find Your Peace with the High Conflict Institute – Wednesday 3 June 2026

Webinar: Find Your Peace: easy to apply skills to manage challenging situations and avoid the escalation of emotion

Wednesday 3 June 2026, 11.30am – 1:00pm AEST 90 minutes, including Q&A

This workshop focuses on strengthening conflict communication capability, even in the most challenging situations.

Participants will learn to use structured communication tools to influence behaviour by understanding the brain science behind unmanaged emotions, extreme behaviours, all-or-nothing thinking, and blame.

stay connected to the person’s concerns by using simple skills in a consistent, practical framework that supports existing policies, reporting processes and the strengthened standards.

Learn to apply

Calming Actions (EAR Statements:Empathy, Attention, Respect) to co-regulate,
Thinking Actions (proposals and options) to guide direction,
Communication Tools ( BIFF responses: Brief, Informative, Friendly and Firm)
SLIC Solutions (setting limits and imposing consequences) to reinforce expectations and contain behaviour.

Presenter Bio

Megan Hunter, MBA, is the co-founder and CEO of the High Conflict Institute and founder of ConflictInfluencer.com, co-created with Bill Eddy, the originator of the High Conflict Personality Theory. With more than a 3 decades of experience training professionals, Megan helps professionals understand, manage, and positively influence high-conflict behavior through advanced conflict communication skills. Known globally as the Conflict Influencer, she has trained professionals across the U.S. and in ten countries. She’s the co-author of BIFF at Work, The High-Conflict Co-Parenting Survival Guide, and Dating Radar, and co-host of the podcast It’s All Your Fault!, bringing practical, real-world strategies for navigating conflict at work and in life.

Who it’s for : CHSP providers and the broader aged care sector, including managers, staff, volunteers and anyone involved in communication with CHSP participants, their family or carers.

Supported by SSRG, Any queries contact Info@SSRG.org.au or contact Judith Lowe on Judith.Lowe@Onkaparinga.sa.gov.au or Mobile: 0403 659 996.

Safe Home Visiting for CHSP staff & volunteers – Online Workshop 10 June

Safe Home Visiting Online 10 June 2026.pdf (502.0 KB)

A full-day interactive online workshop with Donna Bevan from Centre for Community Welfare Training (CCWT)

For CHSP staff and volunteers

9:30am to 4:30pm AEST (with breaks)

A partnership between SSDs at MDS, STARS and CB City

Self-directed online learning modules on SIRS and effective documentation for staff and volunteers

These training resources were originally developed in 2024 as a partnership project between the Southern Services Reform Group (SSRG) and the City of Onkaparinga using Articulate 360. They have since been utilised by several Local Government Commonwealth Home Support Program (CHSP) providers, and have now been refreshed for 2026.

The package includes short, easy‑to‑access interactive online learning modules covering:

SIRS awareness for staff Link
SIRS awareness for volunteers Link
Quick‑skill learning for effective documentation Link

Modules can be accessed via the direct link or a dedicated QR code. The link can be sent via SMS and the product right sizes to the e device in use (phone/ tablet/PC)

Individuals will need to provide an email address to register and access the modules.

Rainbows don’t Fade with Age LGBTI+ Aging & Aged Care Training

Specifically targeted training for Support Workers and Care partners

Online – NO cost

When: 3rd June 2026
Time: 11am – 12.30pm

Please encourage Support Workers and care partners to attend to further enhance their understanding of the experiences and needs of older LGBTI+_ clients

Booking link

Rainbows Don’t Fade TRAINING WORKSHOP 3 June 2026.pdf (1.5 MB)

Free Online Training Opportunity- Cultural Conversation & May Cultural Compass Bulletin

Please find attached the May edition of the Cultural Compass Bulletin, along with information about an upcoming free online training opportunity through our Cultural Conversations series.

We understand that many people across the sector are time poor, which is why these sessions are designed to provide short, practical snapshot learning opportunities that support culturally safe and inclusive practice .

Upcoming Cultural Conversation
Topic: Understanding Families and Caring Across Cultures
Date: Tuesday 9 June

Time: 12:00 pm – 1:00 pm
Where: Online via Zoom

This session will explore how culture can influence family roles, caring expectations, decision-making, and engagement with aged care services.

It is designed to provide practical insights for CHSP staff and volunteers working with older people from diverse cultural backgrounds.

Please scan the QR code on the attached flyer to register, or contact us via email at: training@brmc.org.au

May Cultural Compass Bulletin 2026.pdf (4.1 MB)

June_CHSP_Cultural_Conversation.pdf (604.8 KB)

Online Worker Dementia Training

Anglicare Sydney are pleased to be offering an upcoming online dementia training session for workers supporting older people in the community.

This collaborative session will feature Anglicare’s Dementia Advisory Team delivering practical introductory dementia training, alongside allied health professionals from Innovate Rehab sharing insights on the importance of movement, strength, and overall wellbeing.

📅 Thursday, 28 May 2026
⏰ 2:00pm (approx. 1–1.5 hours)
💻 Online

This session is designed to build confidence, increase understanding, and provide practical strategies workers can use to better support clients living with dementia.

To register, scan the QR code on the flyer or contact mallory.allen@anglicare.org.au.

Online Worker Dementia training.pdf (745.2 KB)

MAC CHSP Network Meeting

The CHSP network meeting aims to increase the capacity of staff working directly in aged and community care service provision and the Aged Care Sector to work with CALD community groups, CALD consumers, and peak bodies.The meeting also promotes access to information andtraining, sharing of information and resources and facilitates networking, collaborations and partnerships across the aged and community care sector.

The session Agenda and associated resource materials will be shared ahead of the session

Culture In Ageing Workshop Part 2.
Voices from the Field: Exploring Real Experiences & Scenarios in Palliative Care

Building on the success of Caring Together: Family, Dignity, and Quality at the Heart of Palliative Care, this follow‑up CiA workshop continues the conversation with real-life insights from the field.

Join our expert panel as they unpack authentic palliative care scenarios, explore CALD perspectives on end-of-life care, and share practical strategies that strengthen partnerships between families and providers.
The session will highlight effective communication, ethical decision-making, and culturally responsive approaches that improve outcomes for both care recipients and providers.

Ideal for lifestyle and activities staff in aged and community care, as well as students, this nationally accessible workshop includes valuable resources from the MAC Library and expert-recommended links, tools and strategies.

Register here: Culture In Ageing Part 2. Voices from the Field: Exploring Real Experiences & Scenarios in Palliative Care | Multicultural Aged Care

Dignity of Risk Framework and Decision Making Tools

Wednesday 27 May 2026, 10.00AM-12.00PM
Tuesday 2 June 2026, 1.00PM-3.00PM

Introduction
Dignity of Risk is a key element in modern aged care, as outlined in the Aged Care Act 2024 and the Strengthened Quality Standards. However, providers often find it challenging to apply this concept consistently in practice.

Approach
This session is:

Practical and scenario-based
Aligned with current legislation and standards
Focused on real challenges faced by the providers
Designed to build confidence, not just knowledge

Why attend
This workshop translates the Dignity of Risk Framework for providers into practical, actionable steps you can use immediately

Key takeaways
By the end of this workshop, you will be able to:

Confidently support clients to take positive risks
Demonstrate compliance with rights-based care requirements
Use clear, proportionate documentation approaches
Embed Dignitary of Risk into everyday practice, not just policy

What you will learn

What Dignity of Risk really means in day-to-day practice
How to balance the duty of care with client autonomy
How to support informed decision-making (not risk avoidance)
When and how to involve supporters, family and professionals
How to apply a proportionate risk approach (not over-documentation)
Practical strategies to build staff confidence and consistency

Interactive case studies
Apply learning to realistic scenarios, including:

Lifestyle choices and independence
Refusal of services or supports
Falls risk and mobility decisions
Social isolation and community access

Who should attend
CHSP and Support at Home providers, care managers, team leaders, care coordinators, quality staff, support workers

When
Wednesday 27 May 2026, 10.00AM-12.00PM
Tuesday 2 June 2026, 1.00PM-3.00PM

Where Online

Facilitator Kate Pascale, KPA

Cost FREE

Register Click Here

Volunteer Risk Management and Insurance

Online Tue 19 May 1pm-2:30pm

The Northern Sydney Sector Support and Development Network is pleased to be hosting an online webinar to help build your understanding in of insurance. The session will be presented by Aon Insurance Brokers.

Aon has a dedicated Not for Profit team that specialises in insurances for NFP’s and community organisations. They are active in sector engagement and education and partner with peak industry bodies such as Volunteering Australia.

The session will cover

Understanding the importance of reviewing risk management.
The common insurances available to not-for-profits
Q & A

This workshop is jointly organised by Ku-ring-gai, Mosman, and Willoughby Councils in partnership with Your Side.

Booking: Volunteer Risk Management and Insurance Tickets | TryBooking Australia

Volunteer Risk Management and Insurance – webinar 2026_A5 flyer.pdf (870.0 KB)

Wellbeing programs for SSD and CHSP providers

Leading Mentally Healthy Teams 12th May 11.30am AEST

Don’t have the time for your leaders to attend Mental Health First Aid training, but want them to understand how to lead mentally healthy teams? This is a great

intro for modern leaders who are looking for ways to support colleagues who are working with symptoms of mental illness in the workplace.

Managing Stress 14th May 11.00am AEST

We provide you and your team with insights into the science and neuroscience behind the stress response.

You will have the opportunity to explore your drivers and your reactions to stress, and discover practical activities to improve your stress response.

Boosting Energy 20th May 11.30am AEST

Team feeling low on energy? In this session your team will reflect on how they can eat, move and sleep better to lift their energy.

They will reflect on how their energy and emotions are connected and how to develop positive relationships that energise, not deplete them.

Languishing in the Workplace 27th May 11.30am AEST

We introduce your team to the science behind languishing—a state of low wellbeing and motivation.

Through group reflection and practical activities, you’ll explore how languishing shows up at work, and learn simple, actionable strategies to help shift out of it.

Active Constructive Responding 9th June 11.30am AEST

Understand the basics behind communication and the essential skills needed to optimise it. Explore the topics of active listening and constructive

responding through theory, building awareness and practical activities.

Psychological Safety for Leaders 18th June 11.30 AEST

One of the hottest topics in organisations right now. This practical session will help your staff build an inclusive, respectful and trusting culture.

Staff will also learn the importance of a culture of accountability and having difficult conversations.

MARATE Online Training for CHSP Staff and Volunteers – 7th May 2026

MDS is partnering with several other SSD providers including STARS to offer this great online training for CHSP providers!

MARATE = Managing Angry, Rude, Abusive, Threatening and Emotional Behaviours

Frontline aged care staff are increasingly facing challenging and emotionally charged interactions. This practical workshop will equip CHSP providers with proven strategies to confidently manage difficult behaviour, de-escalate conflict, and communicate effectively.

3 Online Modules:

Module 1: Situational Awareness
Module 2: Self Management
Module 3: Communicating under Stress

Date: Thursday, 7 May 2026
Time: 10am – 3pm (Includes 1hr Lunch)

Link to register: Microsoft Forms

This workshop is in collaboration with the following SSD provider organisations: MDS, 4cs, Ageing Australia, 3Bridges, Canterbury-Bankstown City Council, Advance Diversity, Sydney Community Forum, Ethnic Community Services and Central Coast SSD (Wesley Mission).

MARATE Training Flyer.pdf (987.3 KB)

23 April 2026 | Support at Home: Navigating financial hardship in practice | Online

Understand the latest guidance on financial hardship under Support at Home. This practical online session will help in-home aged care providers manage contribution discussions, non-payment and continuity of care with confidence, compassion and compliance in mind.

From 1 November 2025, the Support at Home program introduces means-tested participant contributions, reshaping how everyday support services are funded. While designed to improve fairness and sustainability, the reforms are already raising practical challenges for providers supporting older people who may be unable to pay.

Since our workshops last year, Services Australia has released updated operational guidance, providing greater clarity on how financial hardship is assessed in practice. This session draws on those updates, along with new sector insights and early provider experience.

What’s new since our last session?

This updated session includes:

Insights from the Services Australia Operational Blueprint
Clearer guidance on how hardship applications are assessed in practice
Common issues emerging from early provider experience
Practical advice on managing financial hardship in line with Support at Home service agreement requirements and audit expectations, helping reduce financial, compliance and continuity of care risk

About the session

This interactive online session explores the financial hardship policy, a key safeguard for participants who genuinely cannot meet their contribution obligations under Support at Home.

It examines how hardship decisions intersect with provider responsibilities, including:

Lawful fee charging
Service agreement management
Responding to non-payment
Maintaining continuity of care

These are all areas of increasing compliance and audit focus.

What you will learn

In this session, you will learn:

How to navigate the SA462 financial hardship application process
The eligibility criteria and documentation requirements
Practical strategies for contribution discussions and non-payment
How to maintain service continuity while meeting regulatory obligations

Who should attend

This event is for people working in CHSP and Support at Home-funded aged care who support service agreements, client contributions and care planning, including:

Care managers
Team leaders
Intake staff
Quality and compliance managers

Meet your facilitators

Angus Kerr – LiveWell Care
A Social Worker with a background in case management, Home Care Package provider management, aged care consultancy, community support and advocacy, Angus is the founder of LiveWell Care and Care Finder Program Manager at COTA Victoria. He brings over a decade of hands-on expertise in helping older people and providers navigate the complexities of aged care.

Rosie Bouton – We Plan Financial
An experienced financial adviser with a focus on aged care planning and Services Australia processes. Rosie supports providers and families in making informed financial decisions under the aged care system and specialises in hardship and fee structure guidance.

Presented by The SSD Connect Alliance

Register

Foundations for Building Trauma Awareness | 11th May 2026

This training is the foundation to all educational programs Blue Knot offers on complex trauma. This training program provides learners with a trauma informed lens to better understand the impacts and outcomes for people who experience complex trauma.

The important message being:

Trauma Informed Practice is not about the treatment of trauma or the symptoms, but rather a recognition that trauma experiences are a possibility for anyone (Kezelman & Stavropoulos, 2012)

This training program utilises current research to provide an understanding of trauma, the impacts of trauma on all aspects of life and subsequently the coping mechanisms formed in response to trauma. The principles of trauma-informed practice are introduced which focus on a strengths-based approach and applicable to all , vital for every person working in health, human, education, disability and legal services, working in government, non-government, public or private sectors.

By participating in this training program, participants will:

Develop understanding of the types, prevalence, neurobiology and impacts of trauma
Use a trauma-informed lens to reframe challenging behaviours as adaptive responses to trauma
Using case scenarios, apply the principles of trauma-informed practice in your role to develop strategies which enhance safety, minimise retraumatisation and support recovery of people with diverse traumas.

Date: Monday 11th May
Time: 9:00am to 4:30pm
Location: Online via Zoom

Register: Foundations for Building Trauma Awareness

Facilitated by: BlueKnot Foundation

Brought to you by Macarthur Disability Services SSD.

Please note: MDS SSD will register you with BlueKnot Foundation. You will receive confirmation emails and Zoom join link information directly from BlueKnot Foundation and subject to BlueKnot Foundation’s terms and conditions.

Funded by the Department of Health, Disability and Ageing.
Registration for this event is free for CHSP Service Providers.

New Resource Guide on Digital Inclusion and Disability

Council on the Ageing (COTA) has just released (April 2026) a new resource guide for community aged care providers on ways to support effective use of both digital and non-digital communications platforms with individuals with a disability. The guide is available here and COTA Vic would love your feedback. https://cotavic.org.au/policy/publication/inclusive-use-of-digital-and-non-digital-communications-for-older-people-with-a-disability/

4 May: Supporting Emotionally Dysregulated Clients – Riding the Rollercoaster

Supporting Emotionally Dysregulated Clients – Riding the Rollercoaster
Mon, 4 May, 9:30am – 1:30pm AEST

Online Event (Community Industry Group | Humanitix)

Hosted by [Community Industry Group]

Join us for this 4-hour online workshop facilitated by *Monica Lord, Flourish Therapy & Consulting.

This training is designed for new and experienced community sector workers who want to build their skills in supporting people living with emotional dysregulation.

Participants will learn how to:

Unpack what emotion dysregulation is, how to identify it, and what the impacts of emotion dysregulation are on the brain and body
Explore how to support clients to identify their “early warning signs” of emotion dysregulation
Introduce concepts such as the “window of tolerance” and the “brain-body connection”
Briefly introduce participants to mental health conditions which frequently present with emotion dysregulation symptoms, including Borderline Personality Disorder, trauma and Oppositional Defiant Disorder
Explore a variety of practical interventions for emotion dysregulation drawn from therapeutic frameworks such as Dialectical Behaviour Therapy and Acceptance and Commitment Therapy.

Participants will be provided with comprehensive digitised resources and offered the opportunity to problem-solve challenging presentations in practice.

Pricing: $75 for members and $150 for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible.

*About the Facilitator

Monica Lord is the owner of Flourish Therapy & Consulting and lecturer in Social Work at Griffith University.

Monica holds a Bachelor of Social Work from Griffith University, a Master of Youth Mental Health from University of Melbourne and is a current PhD Candidate at Griffith University. Monica has 15 years direct clinical experience working with children, young people, women, and families, and has spent 8 years running her own private practice on the Gold Coast.

19th May 2026 – Safe Home Visiting for CHSP workforce

Safe Home Visiting for CHSP workforce.

This training is suitable for all CHSP staff and volunteers working with older people in their homes

Are you new to home visiting or have you been doing it for years and want to refresh your skills? Either way, Safe Home Visiting will help make your visits more productive and safer.

This free session will use realistic case scenarios and participant experiences to explore and develop good practice policy, procedures, and strategies for home visits facilitated by Donna Bevan from CCWT

Key topics include identifying safety issues, assessing when it is safe to visit, and managing tricky situations. Participants will gain practical safety tips and strategies, learn safer client approaches and good risk assessment practices for home visits. Additionally, the session will focus on supporting agency policies, maintaining client-centred practices, setting clear boundaries, and safeguarding both emotional and physical well-being.

We are offering 2 training dates:

Canterbury Bankstown Workshop (Waitlist)

When: Tuesday 28 April 2026, 9:30 am to 4:30 pm Where: Yagoona Community Centre, 176D Cooper Road, Yagoona
Link to register: Safe Home Visiting for CHSP workforce 28.4.26 Canterbury Bankstown – 4CS

Campbelltown Workshop – Places available

When: Tuesday 19 May 2026, 9:30 am to 4:30 pm

Where: Macarthur Disability Services, Level 8, 138 Queen Street, Campbelltown

Link to register: Safe Home Visiting for CHSP Workforce 19.5.26 Campbelltown – 4CS

(Places are strictly limited — priority will be given to CHSP-funded services) Maximum of 3 participants per organisation.

Morning tea & lunch provided.

22 April: De-escalation Communication Skills – Managing Aggressive and Violent Behaviour in Clients

De-escalation Communication Skills – Managing Aggressive and Violent Behaviour in Clients.

Wed, 22 Apr, 9am – 1pm AEST

Online Event (Community Industry Group | Humanitix)

Hosted by [Community Industry Group]

This workshop is for managers, front line staff and anyone working in client facing roles to equip staff with skills to manage and deescalate aggressive and violent behaviour in clients.

Through this workshop you will learn:

Four Factors that Contribute to Client Aggression
• The Client
• The Environment
• Service Provision
• The Worker

Risk Management and Safety Planning

The Crisis and De-escalation Cycle
• Pre-Crisis
• Crisis
• Signs of Escalation
• Responding to Escalation
• When the Situation Turns Potentially Violent
• Post-Crisis

As ticket pricing is heavily discounted and numbers are limited to 20 per group, priority will be given to service providers funded under the CAFS program.

About the Trainer:

Saul Nightingale from Centre for Community Welfare Training will be delivering this workshop as a shortened version of their full day course:
Managing Aggressive and Violent Behaviour

21 April: Working with People Affected by Hoarding and Squalor

Working with People Affected by Hoarding and Squalor
Tue, 21 Apr, 9:30am – 1:30pm AEST
Online Event Community Industry Group | Humanitix
Hosted by Community Industry Group

Join us for this 4-hour online workshop facilitated by Monica Lord* Flourish Therapy & Consulting.

This training is designed for new and experienced community sector workers who want to build their skills in supporting people living with hoarding behaviours.

Participants will learn how to:

Understand hoarding behaviours as a distinct category of mental health concern and recognise the various contributing factors.
Identify a range of screening and assessment tools for hoarding behaviors and squalor.
Appreciate the inherent risks of hoarding and squalor environments and apply appropriate risk mitigation and management strategies to their practice.
Identify, understand, and apply a range of brief interventions to support hoarding behaviours, including realistic intervention planning and respectful decluttering.
Participants will also learn skills to support emotionally dysregulated clients.

Participants will be provided with comprehensive digitised resources and offered the opportunity to problem-solve challenging presentations in practice.

Pricing: $80 per session for members and $110 per session for non-members.

Spaces are limited, so if you are unable to attend, please email Community Industry Group @ admin@cigroup.org.au or call us on (02) 4256 4333 as soon as possible. This training comes with a non-attendance guarantee of $50.00.

*About the Facilitator

Monica Lord is the owner of Flourish Therapy & Consulting, the founder of the Australia Centre for Hoarding, Squalor and Clutter, and a passionate, enthusiastic Accredited Mental Health Social Worker.

Monica holds a Bachelor of Social Work from Griffith University, a Master of Youth Mental Health from University of Melbourne, and is a current PhD Candidate at Griffith University. Monica has 15 years direct clinical experience working with children, young people, women, and families, and has spent 8 years running her own private practice on the Gold Coast. Monica is also a lecturer in Social Work at Griffith University.

Conversations in Aged Care:
How to update the My Aged Care Website/Portal

In this video, Sherryn Davies (COTA Queensland SSD) and Rachael Speechley (Meals on Wheels Queensland) walk through the recent My Aged Care Portal changes and share practical tips to better promote your services.

Watch full video (32 minutes)

Jump to sections

00:00 | What we’re covering today

00:25 | How search works on My Aged Care

02:34 | Updating your outlet information

10:34 | Updating your summary information

18:45 | Including useful information for assessors & older people

24:53 | What to do when your books are closed

32:00 | Our contact info

Want to shape future episodes? Fill in this 1‑minute form

Putting Quality into Practice – Session 4
By Inner West Sector Support Development & Training

Thursday, May 7, 2026 from 11 am to 12 pm AEDT

Course Outline/Aim

Panel discussion faciliateted by Kate Pascale

This 4 session training event “Putting Quality into Practice:

Strengthened Standards for diverse communities” is offered by the Inner West Sydney, South West and Central West SSDOs.

When: Thursday 7th May, 2026
Where: Online via Zoom

Course Outline/Aim

Care Leavers
People affected by forced adoption
Survivors of institutional child sexual abuse

Putting Quality into Practice – Session 4 Tickets, Thursday, May 7, 2026 from 11 am to 12 pm AEST | Eventbrite

Putting Quality into Practice – Session 3
By Inner West Sector Support Development & Training

Thursday, Apr 2, 2026 from 11 am to 12 pm AEDT

Course Outline/Aim

Panel discussion faciliateted by Kate Pascale

This 4 session training event “Putting Quality into Practice:

Strengthened Standards for diverse communities” is offered by the Inner West Sydney, South West and Central West SSDOs.

When: Thursday 2nd April, 2026
Where: Online via Zoom

Course Outline/Aim

People living with disabilities
People who are neurodivergent
People experiencing vision and/or hearing loss
People living with mental illness and mental ill-health

Putting Quality into Practice – Session 3 Tickets, Thursday, Apr 2, 2026 from 11 am to 12 pm AEDT | Eventbrite

Rainbows Don’t Fade with Age
By Inner West Sector Support Development & Training

Overview

LGBTIQ Ageing and Aged Care Training

When: Wednesday 22 April 2026 | Time: TBA

Where: Online via Zoom

Trainer: Val’s LGBTI+ Ageing and Aged Care

Course Outline/Aim

This session is a 90 minute training which will assist support workers and care partners to understand the experiences and needs of older LGBTI plus clients. It will provide opportunities to reflect on and discuss actions that ensure Older LGBTI plus are safe, seen and supported in receiving care, and empower staff to be confident they are providing person centred, rights based care. There will be opportunities for those attending to ask and discuss challenges and opportunities.

Rainbows Don’t Fade with Age Tickets, Wednesday, Apr 22, 2026 from 11 am to 12:30 pm AEST | Eventbrite

FREE Cultural Competency Training – 7th April 2026

This engaging and practical session will help you build your confidence and capability to work more effectively across cultures .

Led by an experienced facilitator and grounded in lived experience, the workshop will provide an opportunity t o:

Reflect on your own cultural l ens
Explore assumptions and unconscious bias
Learn directly from lived experience of mig r ation
Strengthen cross-cultural communication skills
Identify practical strategies for more inclusive service d elivery

The session will be delivered online, making it easy to join from your own device.

Scheduled breaks for morning tea and lunch are included to ensure a comfortable and interactive e x perience.

CCT Flyer (A4) (1).pdf (1.6 MB)

Essential Knowledge on Restrictive Practices in Home Care Settings – 8th April 2026

Webinar overview

Who should attend?

This workshop is ideal for team leaders, care managers, and support workers delivering CHSP and home care services.

The outcomes are:

understand the concept of restrictive practices in home care and the implications for older peoples’ autonomy and wellbeing
identify different types of restrictive practices commonly encountered in home care settings and their potential impact on older people
learn how to identify the need for and appropriateness of restrictive practices based on individual client needs and circumstances
understand the process for implementing restrictive practices ethically
recognise relevant legislation and guidelines governing the use of restrictive practices in home care
analyse case studies and real-world scenarios to apply knowledge and critical thinking skills in decision-making regarding restrictive practice.

Essential Knowledge on Restrictive Practices in Home Care Settings | Ageing Australia

Compliance with Child Safety and Whistle-blower Obligations – 25th March 2026

Webinar overview

A practical “how to” for providers of CHSP exploring critical requirements for compliance with child safety and whistle-blower obligations.

This session offered by the Inner West Sydney and Central West SSDOs.

When: Wednesday 25 March 2026 | 11AM – 1PM

Where: Online via Zoom

Guest Speaker: TBA

A practical “how to” for providers of CHSP exploring critical requirements for compliance with child safety and whistle-blower obligations

Join us for an engaging and practical session designed specifically for CHSP aged care providers, exploring critical requirements for compliance with child safety and whistleblower obligations. Led by governance specialist Sue Doust and facilitated by Jane McDonald, Pontem this facilitated group session will equip participants with valuable insights, actionable strategies, and essential tools to navigate new regulations effectively. Key topics include:

Meeting new provider requirements
Record-keeping best practices
Addressing financial mismanagement, unreported abuse, and operational risks
Establishing robust whistleblower systems and reporting channels

FOR FURTHER INFORMATION PLEASE CONTACT YOUR REGIONAL SSDO:

Central West Sector Support Development Officer

Kim McLean | 0428618117 | kmclean@orange.nsw.gov.au

Inner West Sector Sydney Sector Support Development Officer

Marina Antonas | 0408 490 011 | marina.antonas@eccnsw.org.au

Compliance with Child Safety and Whistle-blower Obligations Tickets, Wednesday, Mar 25, 2026 from 11 am to 1 pm AEDT | Eventbrite

Ageing and Neurodiversity – Training for Support Workers|Care partners – 19th March 2026

Webinar overview

This training session is for Support Workers and Care Partners in the CHSP program.

Presented by Professor Sandra Thom-Jones, this session dispels the myths and statistics relating to Autism and Aging and provides lived experience insights. Known as the Autistic Professor, Sandra speaks candidly and passionately, backed by academic research.

Join us for an action-packed training session. With allocated Q+A, you should end the session inspired and informed.

Age Suitability: 18 years +

Please note there will be a lockout in place 15 mins after commencement.

When: Thursday 19th March, 11am – 12.30pm.

Ageing and Autism – Dispelling the Myths – Training for CHSP Support Workers

Helping Older People who Hoard – 16 March 2026

Webinar overview

This session will also help workers to develop a positive relationship with the older person living in a challenging domestic environment despite the sensitive issues they may need to address.

Options for sourcing additional assistance for clients, finding services and resources, and exploring funding options will be present in the subject matter.

Who should attend?

Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, and health practitioners.

The outcomes are:

raising awareness of hoarding
understand why people hoard
the psychology behind hoarding and clutter, triggers, signposts, dangers, risk and harm minimisation
establishing and maintaining positive and productive relationships
confidence to support the older person to address the issue in their home
exploring funding options, and finding resources and services.

Helping Older People who Hoard | Ageing Australia

Register NOW to reserve your spot to preview these amazing digital Innovations – 12 Feb 2026

Discover how digital innovation is reshaping aged care in iLA’s upcoming webinar on 12 February 2026 at 10:00am AWST. iLA will share insights from three national pilot projects using AI, Augmented Reality (AR) and Virtual Reality (VR) to improve care outcomes for older Australians. Supported by the Australian Government’s Aged Care Data and Digital Strategy (2024–2029), these proof‑of‑concept pilots explored faster, reablement‑focused care planning, more accessible assistive technology, and immersive workforce training. Join aged care professionals and sector leaders to see how carefully designed digital tools can strengthen person‑centred care and help prepare the workforce for the future.

Cybersecurity in Aged Care: Essential 8 and Maturity Goals
By Inner West Sector Support Development & Training

– What is Essential 8 – Setting maturity goals – What execs and boards should ask

24 March 2026 10am AEDT

Cybersecurity in Aged Care: Essential 8 and What Maturity Should You Aim For
Presenter: Glenn Payne

Cybersecurity is no longer optional in aged care, it is critical to protecting client data and ensuring service continuity. This session introduces the Essential 8 cybersecurity framework in plain language and shows how aged care organisations can start improving their cyber resilience today. You will learn what maturity level to aim for, how to work with your IT provider, and what questions boards and executives should be asking.

You will learn:

What the Essential 8 is and why it matters in aged care
How to evaluate your current cybersecurity maturity
What boards and leaders should ask their IT teams

First steps to begin improving your cyber readiness

This webinar is hosted by Three Digital

Organised and provided by Sector Support and Development Central Coast and Sydney Inner West and Macarthur Wingecarribee.

SSD is funded by the Commonwealth Department of Health , Disability and Ageing

Cybersecurity in Aged Care: Essential 8 and Maturity Goals Tickets, Tuesday, Mar 24 from 10 am to 11:30 am AEDT | Eventbrite

Cultural Diversity In Tomorrow’s Aged Care
By Inner West Sector Support Development & Training

Planning for the Future of Aged Care

Join us for our upcoming webinar: Cultural Diversity In Tomorrow’s Aged Care | Planning for the Future of Aged Care.

When: Wednesday 11 March 2025 | 12PM – 1:30PM AEDT
Where: Online via Zoom
Facilitated by: Marisa Galiazzo – Lorraine Poulos and Associates

Please see below the time across all Australian states, based on Daylight Saving Time:

Queensland (QLD) 11:00 AM (AEST)
New South Wales (NSW), Victoria (VIC), Australian Capital Territory (ACT), Tasmania (TAS) 12:00 PM (AEDT)
South Australia (SA) 11:30 AM (ACDT)
Northern Territory (NT) 10:30 AM (ACST)
Western Australia (WA) 9:00 AM (AWST)

Course Outline/Aim About the Session

As Australia’s aged care sector continues to evolve, this 90-minute session will explore how providers can prepare for technological and demographic shifts while strengthening inclusion and support for culturally diverse communities. This webinar will unpack best practices in planning for cultural diversity, workforce engagement, and technology adoption.

Covering:

Building the Home Care Organisation of Tomorrow

How AI and operational technology enable providers to grow and respond to emerging challenges as client expectations and workforce realities evolve faster than traditional service models can adapt.

Presented by George Gouzounis | Chair of AI Adoption in Aged Care workgroup, Sector Support and Development Officer at MCCSA

Shifts in Cultural Demographics of Older Australians

How migration patterns, ageing cohorts, and evolving consumer expectations across cultural groups will reshape aged care service delivery models, workforce requirements, and operational approaches over the next two decades.

Presented by Elena Muller GAICD | Non-Executive Director, Specialist Consultant – Retirement Living

This session is organised and sponsored by: Ethnic Communities Council NSW, Ethnic Communities Council Queensland and Multicultural Communities Council South Australia.

Cultural Diversity In Tomorrow’s Aged Care Tickets, Wednesday, Mar 11 from 12 pm to 1:30 pm AEDT | Eventbrite

Dignity of Risk – 16 March 2026

Workshop overview

Applying dignity of risk principles to the provision of care for older people, is essential in the delivery of person centred care. Defined by Ibrahim & Davis 2013, Dignity of Risk refers to the concept of affording a person the right (or dignity) to take reasonable risks and that the impeding of this right can suffocate personal growth, self-esteem and the overall quality of life.

The challenge for providers is to balance duty of care while honouring the rights of the care recipient to self-determination, including to take on risk. Effective communication and negotiation skills with care recipients ensures both the provider and their employees are also protected, while enabling the older person to continue to enjoy activities.

With workplace policies, procedures and defensible documentation, in place, older people receiving care, can continue to live meaningful lives based on their individual choices, whether receiving care at home, in the community or in a residential facility. This training session is designed to inform how dignity of risk influences quality of life for the care recipient and how to engage in negotiation in order that all parties are protected in the pursuit of individual choice and freedom.

Who should attend?

Managers, supervisors, team leaders, frontline staff and volunteers.

The outcomes are:

understanding the definitions of dignity, risk, and dignity of risk
implementing standard one and the expectations on service providers
knowing the difference between dignity of risk and duty of care
defining reasonable risk
learning what makes a choice an informed choice
using a risk management framework and documenting choices.

Dignity of Risk | Ageing Australia

Custodians of Culture: Anti Discrimination, Bullying & Harassment
for CHSP CEO’s, Board Members, Managers, Team Leaders, Supervisors

The workshop explores the critical link between leadership behaviour, workplace culture, and high-risk conduct. Learn to recognise inappropriate and risky behaviours early, understand the benefits of timely intervention, and develop confidence in applying strategies that promote respect and accountability. Be empowered to contribute to a culture where people feel safe, valued, and supported.

This workshop uses a Workplace Reality Theatre methodology, demonstrating scenarios with opportunity for real-time feedback. This immersive approach will equip you to assess issues, apply practical techniques and implement effective support and resolution strategies.

Learning outcomes:

Identify the importance of workplace culture and effective leadership practices in preventing and effectively responding to incidents of harmful workplace conduct.
Identify the responsibilities of senior leaders, managers and employees in preventing, reporting and responding appropriately to discrimination, bullying and harassment (including sexual harassment).
Understand the leadership practices that build a psychologically safe and inclusive workplace culture, and develop a feedback culture.
Understand the value of early intervention, and practice strategies on how to provide feedback on risky workplace conduct.
Demonstrate a knowledge of the different support and resolution options available (self-management, bystander, informal and formal resolution strategies) in handling complaints and the consequences of not handling a complaint appropriately and with sensitivity.
Understand the application of legal principles such as procedural fairness in the complaint process, and the rights and responsibilities of all parties in preventing and responding to harmful workplace conduct.

Facilitated by: Bronwyn Dennis, iHR Australia

Date: Thursday 19 March 2026
Time: 10am to 1:30pm
Location: Online
Register Custodians of Culture: Anti Discrimination, Bullying and Harassment Training

Leadership that Lasts training – 15th April 2026

Date: Wednesday 15th April 2026
Time: 10.30am – 11.30am
Register: Leadership that Lasts (online training)

This training is for Aged Care CHSP sector workers in a leadership role, or anyone who is interested in working within leadership. This 1-hour, short and sweet, engaging training equips leaders with the clarity, confidence, and practical tools needed to build teams that thrive, not just today, but well into the future.

Sustainable leadership is no longer a “nice to have”; it is the foundation of strong teams, healthy culture, and meaningful outcomes. Leadership that Lasts is a practical, evidence‑informed workshop designed to help leaders understand the science of effective leadership and translate it into everyday action.

Led by Dane Jacka; Dane has a passion to support leaders and organisations to thrive in this frantic world. He has unique experience as an organisational consultant and advisor, coupled with decades of practice in mindfulness and meditation.

Strategic Understanding of the CHSP – 26th March 2026

Overview:

Workshop for Managers and Boards of CHSP Services – targeting newly growth funded providers

Strategic Understanding of the Commonwealth Home Support Program

(For Senior Managers and Board members)

The CHSP plays a critical role in providing older Australians with the support they need to live independently in their homes. From 1 July 2025, the Support at Home program will replace the existing Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Program. The Commonwealth Home Support Program (CHSP) will transition to the new program no earlier than 1 July 2027.

It is a pivotal moment for all CHSP providers as the landscape of aged care experiences significant transformation. The demand for CHSP services is rapidly increasing, with more older Australians seeking support to live independently at home. The ability to adapt, innovate, and collaborate will be key to success in the sector.

Overview

Attendees will explore significant aspects of CHSP, including:

• An in-depth look at the strategic priorities of CHSP and its place within the broader aged care system.

• Overview of the new support at Home Program, what that means for CHSP providers.

• The revised service categories of CHSP, such as domestic assistance, personal care, nursing, social support, and respite care.

• Insights into the governance responsibilities of service providers, and the importance of adhering to CHSP guidelines, the Code of Conduct in Aged Care and the Aged Care Quality Standards (where applicable).

• Key components of the CHSP compliance framework and how a continuous improvement approach can support the ongoing transition to future directions in service delivery.

• Useful steps towards planning for effective strategic change in your business.

Learning Outcomes

By the end of this workshop, you will be able to:

• align service delivery with CHSP’s strategic objectives.

• ensure compliance and quality in service provision.

• identify and mitigate operational challenges in service delivery.

• adapt to policy changes and innovate in service delivery.

Recognition

A Statement of Attendance will be provided to participants as evidence of Continuing Professional Development hours upon completion of a post-training survey.

Strategic Understanding of the CHSP Tickets, Thursday, Mar 26, 2026 from 12:30 pm to 3 pm AEDT | Eventbrite

Driving Efficiencies in Aged Care – 17th March 2026

Overview:

Actionable tools and key strategies to enhance operational efficiency and drive business improvement for CHSP providers

Driving Efficiency in Aged Care

This webinar is a practical, hands-on session, tailored for CHSP providers. Designed by the team from Pontem, it leverages their significant business experience and insights both from their time as chartered accountants and from working in the sector. The webinar focuses on actionable tools and key strategies to enhance operational efficiency and drive business improvement for CHSP providers.

The session emphasises practical tools and implementation, offering insights to streamline processes, deliver cost savings and optimise service delivery – now and into the future.

Sponsored by Central Coast Sector Support and Development, this webinar is a ‘must attend’ for CHSP providers aiming to navigate challenges and achieve sustainable business improvements through the transition to Support at Home and beyond.

Please submit any questions in advance to hello@pontem.com.au.

This webinar is hosted by Pontem

The webinar is presented by Sector Support and Development Central Coast, and Macarthur Wingecaribee.

SSD is funded by Commonwealth Department of Health Disability and Ageing.

Driving Efficiencies in Aged Care Tickets, Tuesday, Mar 17, 2026 from 2 pm to 3:30 pm AEDT | Eventbrite

DEX Reporting Essentials for CHSP providers: From Basics to Reforms – 17th March 2026

Overview:

A practical webinar for providers of CHSP aged care services on the Basics of DEX Reporting and the evolving reporting requirements

DEX Reporting Essentials for CHSP providers: From Basics to Reforms

A practical webinar for providers of CHSP aged care services on the Basics of DEX Reporting and the evolving reporting requirements

During this webinar you’ll gain an understanding of DEX Reporting obligations for CHSP providers, including:

The purpose of DEX reporting;
Tips to assist you with providing accurate, CHSP-compliant reporting
Understanding the significance of good record keeping
Program-specific guidance for CHSP providers
How to run DEX reports to assist you with reconciling your data and managing your CHSP contractual obligations
Current updates in relation to changes to DEX reporting, which are being implemented via a staged approach
Additional resources and supporting material to support practical application

Please submit any questions in advance to hello@pontem.com.au .

This webinar is hosted by Pontem

DEX Reporting Essentials for CHSP providers: From Basics to Reforms – march Tickets, Tuesday, Mar 17, 2026 from 11 am to 12:30 pm AEDT | Eventbrite

Utilising My Aged Care service and support portal – 16th March 2026

Overview:

This webinar will focus on how aged care staff can utilise the My Aged Care service provider portal to streamline their work and enhance continuity of care for their clients. This will include information about:

• Service provider responsibilities

• How to access and utilise relevant consumer information to guide your work

• Utilising the Support Plan to create a service specific Goal Directed Care Plan (GDCP)

• Reducing duplication and improve efficiency for clients, carers and staff

• Sharing information via My Aged Care.

The session will include a combination of information delivery, examples and interactive discussion. Participants will also have the opportunity to ask questions, discuss their experience and seek feedback from the facilitator and other group members.

This 90 minute webinar will be hosted via the Zoom conferencing platform.

Webinars can be recorded and made available for 14 days after each session. Registered staff will therefore be able to access the webinar via a weblink at their convenience. Registrations are therefore limited to 1 person per organisation at this stage. Further webinars will be held in the future.

Utilising My Aged Care service and support portal Tickets, Monday, Mar 16, 2026 from 9:30 am to 11 am AEDT | Eventbrite

Getting Digital Transformation Right – Strategies for Care Sector Success – 4th March 2026.

Overview:

Align technology investment with your organisation’s strategy and goals

Format: Live online webinar (75–90 mins)

In Australia’s aged care and community services sector, digital enablement is no longer optional – it’s essential for survival. Yet too many transformation projects drain resources, miss the mark, or fail entirely.

This practical, no-jargon session is designed for CEOs, senior managers, board members, digital and service leads who need to get transformation right the first time.

You’ll discover how to:

✅ Align technology investment with your organisation’s strategy and goals
✅ Build a clear transformation roadmap before you sign with a vendor
✅ Avoid the common pitfalls that derail transformation projects
✅ Lead change in a way that sticks
✅ Make confident, future-focused decisions in the face of sector reforms

Presented by: Adrian Morey – a globally recognised governance and transformation expert with deep experience across government and healthcare sectors.

Packed with real-world examples and immediately actionable steps, this session will equip you to make digital transformation a genuine enabler of success.

Secure your place today and turn transformation from a risk into a strategic opportunity.

Getting Digital Transformation Right – Strategies for Care Sector Success Tickets, Wednesday, Mar 4, 2026 from 12 pm to 1:30 pm AEDT | Eventbrite

The role of Aged Care Boards in Governance and Strategy – 3rd March 2026.

Overview:

Creating strategic advantage to drive organisational sustainability, quality, reputation and growth 3rd & 17th March

Aged care boards, including those governing organisations delivering the Commonwealth Home Support Program (CHSP) are being asked to do more. Regulatory requirements are increasing, as are the expectations of funders, community, customers and other stakeholders. Navigating these increasing expectations and the broader aged care reform agenda requires boards to understand and fulfill their governance roles and responsibilities in a proactive manner.

Join Aaron Goldsworthy for this 2 part webinar series, 3rd and 17th March, to strengthen your understanding of the board’s governance roles and responsibilities, including the board’s role in strategic planning. Key foci will include:

strategy is part of the board’s governance responsibilities, and what the board’s role is in the strategy process
the importance of an engaged board / engaging the board in the strategy process
key elements of contemporary strategic planning and its objectives
when and where mergers and transformation are part of the strategy process
Aged Care Act governance requirements vs contemporary governance, including strategy

Session One:

Director’s duties; practical takeaways and implications
The governance roles and responsibilities of a board and directors as custodians and stewards of an organisation
The changing nature of governance; increasing expectations and requirements on boards
Aged Care Act governance requirements

Session Two:

A closer look at strategic leadership
Key elements of strategic planning
Business models for tomorrow, is transformation required?
Mergers as a strategic pathway for success and sustainability

In addition to the slides and recording attendees will also be able to access a range of resources that will allow them to further their understanding of the topics covered, and also be provided with two assessment tools/checklists that can be used by boards to understand, assess and/or improve:

their strategy process / strategic planning
merger readiness or merger exploration process, including requirements for notifying the Department of Health, Disability and Ageing of intention to relinquish in full or in part a funding agreement

The Facilitator

A Senior Consultant with Australian Strategic Services for 12 years Aaron works with boards, CEOs and senior managers of aged care organisations, assisting with strategy facilitation and strategic plan development, business development, governance reviews, amalgamations and mergers, industry big picture trends and research, and advising on and developing governance and risk management frameworks.

The role of Aged Care Boards in Governance and Strategy Tickets, Tuesday, Mar 3, 2026 from 5:15 pm to 6:15 pm AEDT | Eventbrite

NSW Aboriginal Aged Care Forum | 1st-2nd April 2026

NSW Aboriginal Aged Care Forum: Coming Together, Moving Forward

Explore current challenges and practical strategies for improving access to in-home aged care services for Aboriginal older people & Elders.

Hear from Aged Care leaders and respected Elders and take part in cultural experiences that deepen understanding and support the delivery of culturally safe, inclusive care.

Dates: 1-2 April 2026 (2 day event)
Time: 8:30am to 4:00pm
Register: Aboriginal Aged Care Forum ‘Coming Together, Moving Forward’
Cost: Free for CHSP providers

NSW Aboriginal AC Forum 2026-Flyer.pdf (1.6 MB)

Training Video Series – Elder Abuse

Community of Practice – Training Video Series – Latrobe Community Health Service.

Latrobe Community Health Service is committed to supporting the aged care sector to deliver safe, high-quality, and person-centred services for older people living in the community. These training video series have been developed as part of our Sector Support and Development work to build capability, strengthen safeguarding practices, and support CHSP-funded services to meet their responsibilities.

The following videos focus on key areas of risk, safety, and quality in aged care and are designed to support workers, coordinators, and leaders in their roles across community-based aged care services.

Elder Abuse
This training focuses on understanding, recognising, and responding to elder abuse in aged care and community support settings. It explores the different forms of abuse, key risk factors, and the vital role CHSP workers play in prevention, early identification, and appropriate response. The video promotes dignity, respect, and safeguarding older people’s rights to live safely and free from harm.

https://youtu.be/fS3cheKVuxk

Training Video Series – Introduction to Restrictive Practices

Community of Practice – Training Video Series – Latrobe Community Health Service.

Introduction to Restrictive Practices
This introductory video explains restrictive practices, why they must be minimised, and how they impact older people receiving care and support. It outlines legal and ethical considerations, consent requirements, and alternative strategies that promote independence, dignity, and person-centred care. The training supports CHSP providers to align practice with current aged care standards and human rights principles.

https://youtu.be/Ws8IsCAQMyQ

Free Incident Report Training 26 .2.26

The SW Vic SSD is supporting with the following training;

THURSDAY 26th of FEBRUARY

The training will cover the following;

– What is an incident?

– Different types and range of incidents? (Building incident awareness)

– What steps to take with an incident? (How to respond/ report etc)

– How to write an incident report? (What needs to be included)

– Follow up actions/ duty of care legislation around OH&S and the aged care act around duty of care

– What are SIRS incidents? The categories? How to report SIRS? Timeframes/ follow up actions etc?

– Why do we do incident reports?

– Value in reviewing incident reports in team meetings/ quality meetings? What can we learn from incidents?

– Incidents create positive change, learning and continuous improvement culture for staff

– Critical incident? Professional debriefing support such as Staff employee assistance programs and also supervision

– Person centred approaches to incidents and how to respond to the client

– Feedback/ reflections shared

Incident Management Training Tickets | TryBooking Australia

Enhancing Cultural Competency Workshop Bankstown 10.3.26

Enhancing Cultural Competency Training- Mar 2026 (v2).pdf (445.8 KB)

Building Meaningful Relationships with Aboriginal & Torres Strait Islander Older People, Families & Communities

Tues 10 March 2026 – 9:30am to 12:30pm

Bryan Brown Function Centre, Bankstown NSW

This workshop now has a different presenter: Anny Druett from Global Values XChange

Training Video Series – SIRS – Serious Incident Response Scheme

*Community of Practice – Training Video Series – Latrobe Community Health Service.*

SIRS – Serious Incident Response Scheme:
This training provides a practical overview of the Serious Incident Response Scheme (SIRS) and what it means for CHSP-funded aged care services. It supports workers and managers to recognise, respond to, document, and report incidents that impact the safety, health, and wellbeing of older people. The video reinforces a culture of accountability, transparency, and continuous improvement while ensuring compliance with regulatory requirements.

https://youtu.be/1zFuQxd4ai8

You are invited to attend the ABC of Unit Costing in Community Care on 3 March 2026

ABC of Unit Costing in Community Care

Date: Tuesday 3 March 2026
Time: 10:30am -12pm (Adelaide time)

Purpose

This course provides an introduction to Unit Costing for Commonwealth Home Support Program (CHSP) services

Course Outline

By the end of the workshop participants will:

describe the key steps of Unit Costing;
define how to develop a unit cost for their service type or program;
apply practical tools and resources in developing Unit Costs;
list the step by step process to know the Unit Cost of their service; and
network with colleagues
What you will get from attending

A clear understanding of how to calculate the unit cost for different service
Access to an excel spreadsheet tool to use in your service

Target Audience

This workshop is for Finance Managers, Coordinators and Managers working in Commonwealth Home Support Program (CHSP) Services

Delivery

Online in a 90 minute workshop

Cost: $50

My Aged Care provider Portal Training

Utilising the My Aged Care Portal Effectively by Kate Pascale and Associates

Barwon, Gippsland and Hume Sector Support and Development are pleased to provide Utilising the My Aged Care Portal Effectively by Kate Pascale and Associates sessions.

Feedback received from participants includes the following

“This session was a great refresher; I have been using the My Aged Care Provider portal for years and took away some great learnings. I think all staff using the portal should complete this training.”

“I have attended this session previously and have learnt something new each time”

Utilising the My Aged Care Portal Effectively by Kate Pascale and Associates

An overview of the key features of the My Aged Care service and support portal – what is required and how to make it easy.

This webinar will focus on how aged care staff can utilise the My Aged Care service and support portal to streamline your work and enhance continuity of care for your clients. This will include information about:

• Service provider responsibilities

• How to access and utilise relevant consumer information to
guide your work

• Utilising the Support Plan to create a service specific
Goal Directed Care Plan (GDCP)

• Reducing duplication and improve efficiency for clients,
carers and staff

• Sharing information via My Aged Care.

Target group: Staff working in aged care
services who utilise the My Aged Care service provider portal as part of their work. It focusses on the key functions related to the team leader and staff member roles within the service provider portal.

The training is intended for staff who are new to the My Aged Care provider portal and those who would like a refresher about key functions and responsibilities. No prerequisite training is required.

Format: The session will include a combination of information delivery, examples and interactive discussion. Participants will also have the opportunity to ask questions, discuss their experience and seek feedback from the facilitator and other group members.

Upon completion of the webinar series, participants will be sent a follow up email with a participant evaluation form, comprehensive resource list and links to further information.

To allow an interactive training experience and ensure there is adequate time to
answer questions and support group members, webinars are capped at a maximum
of 25 participants so get in quick and register.

Booking registration links

Monday 2nd of February 2026, 1:00pm – 2:30pm https://www.eventbrite.com.au/e/1972138675868?aff=oddtdtcreator

Thursday 5th of February 2026, 2:00pm 3:30pm https://www.eventbrite.com.au/e/1972139093116?aff=oddtdtcreator

Tuesday 10th of February 2026, 9am – 10:30am https://www.eventbrite.com.au/e/1972139510364?aff=oddtdtcreator

Online Dementia Training for Aged Care Workers 25 Feb, Wednesday, 1:00pm – 3:30pm

Join in for a practical 2.5-hour online dementia training session designed for aged care professionals supporting people living with dementia in community settings.

Facilitated by experienced clinicians, this session will focus on delivering person-centred, strengths-based dementia care, aligned with the Strengthened Aged Care Quality Standards, the Aged Care Act and the Statement of Rights.

Participants will:
• Understand dementia prevalence and reform expectations
• Learn how to balance risk, dignity and supported decision-making
• Consider how they identify and act on identified changes and when additional support is needed
• Explore professional boundaries and worker self-care

Suitable for:

Care managers (“care partners”)
Personal care workers
Aged care support workers
CHSP care workers

This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.

Booking link: Dementia Training for Aged Care Workers Tickets | TryBooking Australia

Dignity of Risk Vs Duty of Care for CHSP Providers – Non-Clinical

Monday 16 February 9:30am

Join us for a 1.5 hour online training session with Dr Melanie Tan from Clinical Governance Consulting.

During this session we will cover:

The concept of dignity of risk (and how this relates to person-centred care)
What ‘duty of care’ means in a community context
How to balance dignity of risk and duty of care and what this looks like

This session is for Direct care staff in the home or social support settings (non-clinical).

Register here

Dignity of Risk Vs Duty of Care for CHSP Providers *For Decision Makers and Coordinators

Thursday 12 February 9:30 to 11am.

Join us for a 1.5 hour online training session with Dr Melanie Tan from Clinical Governance Consulting.

During this session we will cover:

The concept of dignity of risk (and how this relates to person-centred care)
What ‘duty of care’ means in a community context
How to balance dignity of risk and duty of care and what this looks like

This session is for Managers, Coordinators, Team Leaders and Decision and Policy Makers.

Register here

Dignity of Risk Vs Duty of Care for CHSP Providers *For Decision Makers and Coordinators

Thursday 12 February 9:30 to 11am.

Join us for a 1.5 hour online training session with Dr Melanie Tan from Clinical Governance Consulting.

During this session we will cover:

The concept of dignity of risk (and how this relates to person-centred care)
What ‘duty of care’ means in a community context
How to balance dignity of risk and duty of care and what this looks like

This session is for Managers, Coordinators, Team Leaders and Decision and Policy Makers.

Register here

BRMC Cultural Conversations. 3 February 2026.

As we begin a new year, this Cultural Conversation offers a valuable opportunity to pause, reflect, and set a thoughtful tone for the months ahead strengthening our shared understanding of dementia through a cultural and inclusive lens.

You are warmly invited to join our upcoming Cultural Conversation, an opportunity to engage in meaningful reflection and dialogue around dementia, cultural perspectives, and inclusive, person-centred care.

Date: Tuesday, 3 February 2026
Time: 12:00pm – 1:00pm
Location: Online via Zoom

Theme: Dementia – Understanding, Culture and Inclusion

This session will explore dementia through a cultural lens, highlighting how culture shapes understanding, communication, and approaches to supporting people living with dementia and their families. Together, we will reflect on culturally responsive practices and consider how inclusive, person-centred care can be strengthened across diverse communities.

See flyer attached for registration.

Cross Cultural Communication (9) (002).pdf (885.2 KB)

Free Online LGBTI+ Awareness & Inclusion Training Dates 2026

Val’s has added new dates for 2026 for the free, open access, online LGBTI+ Awareness & Inclusion training for CHSP service providers. Delivered by Val’s LGBTI Ageing & Aged Care the training provides practical information regarding supporting older LGBTI+ people accessing care for staff working at all levels across the CHSP sector. It also includes information about sector reforms, requirements and frameworks as they relate to diversity and inclusion, with an emphasis on rights based, person-centred, trauma aware care for older LGBTI+ people.

FREE LGBTI+ Awareness training sessions – information & registrations:
Part 1: Foundations: www.trybooking.com/COKDG
Part 2: Actions for inclusion: www.trybooking.com/COKIH

Nutrition and Wellness Training

Anglicare are running an online nutrition and wellness training session on the 10th of February. This training is aimed at carers and/or older people however, anyone (including CHSP providers /aged care workers) is welcome to attend. This is being delivered by staff who has lots of experience working in our Social and Wellness Centres.

0434d31cf9d4bbe2abd5fea414fff9de98b0ad27.jpeg (1414×2000)

Managing Conflicts bootcamp session. Webinar. 28/01/2026.

Webinar overview

Conflict can be challenging and exhausting, and it is human nature to avoid it. Doing so however, has detrimental outcomes for your team both in lack of resolution and increased stress. In this session you’ll learn fundamental strategies that enable workers to reduce stress, resolve conflict, and communicate with confidence and clarity; you’ll explore tips to communicate calmly and show empathy for concerns while keeping things professional. This includes how to de-escalate and reduce tension, work together on solutions, set boundaries, and when to ask for extra support.

Who should attend?

This session is ideal for all aged care workers

The outcomes are:

How to stay calm – before, during and after
How to de-escalate tension
How to validate emotions and clarify expectations
Better understand the causes and contexts of conflict

Register here: Managing Conflicts bootcamp session | Ageing Australia

Trauma Informed Care. 29/01/2026 & 30/04/2026

Workshop overview

Many people experience trauma of varying types throughout their lives, whether in the past or more recently. A trauma response can be triggered by a specific incident, or a prolonged and repeated event, and may be re-ignited by experiencing a health crisis, being abused, neglected and/or injured, a loss of loved one, and/or change in life circumstances, grief and/or the onset of dementia.

The Trauma Informed Care workshop is specifically tailored to empower the aged care workforce to understand the impact of trauma and deliver care that is culturally safe, trauma aware and healing informed.

The outcomes are:

Explore the intricate aspects of the human condition and the genesis of trauma
Discover the unique impact of trauma on the aging mind and body
Uncover the profound relationship between traumatic events, grief, and its consequential effect on older people
Develop skills to recognise the signs and symptoms of trauma across physical, emotional, and behavioural domains
Gain practical insights into the seven targeted strategies specifically designed to aid older individuals affected by trauma
Navigate triggers for re-experienced trauma, undisclosed life events, and the specific trauma experienced by veterans, migrants, asylum seekers, and First Nations peoples
Learn vital self-protection strategies and learn about managing client self-disclosure
Hone essential documentation skills to record trauma experiences to guide care delivery, report incidents and trauma responses.

Register here: Trauma Informed Care | Ageing Australia

Workforce Symposium Registration Now Live!

Rethinking Aged Care Workforce Challenges

Discover the latest insights shaping the CHSP workforce by attending this FREE Online Symposium designed for CHSP leaders, coordinators and HR professionals.

– Examine current workforce trends and realities
– Rethink aged care workforce challenges with innovative solutions
– Share practical strategies to strengthen and support your teams

Secure your spot before registrations close on 19th February 2026.

Helping Older People who Hoard. 17/02/2026 & 16/03/2026.

Workshop overview

This session will also help workers to develop a positive relationship with the older person living in a challenging domestic environment despite the sensitive issues they may need to address.

Options for sourcing additional assistance for clients, finding services and resources, and exploring funding options will be present in the subject matter.

The outcomes are:

raising awareness of hoarding
understand why people hoard
the psychology behind hoarding and clutter, triggers, signposts, dangers, risk and harm minimisation
establishing and maintaining positive and productive relationships
confidence to support the older person to address the issue in their home
exploring funding options, and finding resources and services.

Helping Older People who Hoard | Ageing Australia

Professional Boundaries and Ethics in Aged Care. 05/02/2026 & 28/04/2026.

Workshop overview

This 1.5-hour webinar is designed to support the frontline aged care workforce delivering care in both residential and home and community settings. The webinar includes information about professional boundaries, professional behaviours, and the role of ethical decision-making in guiding everyday care. There will be an opportunity for a question and answer (Q&A) session at the end.

Who should attend?

This webinar is ideal for the frontline aged care workforce delivering care in both residential and home care and community settings.

The outcomes are:

demonstrate an understanding of professional boundaries and working within scope of role
identify the impact of the home as the workplace
understand what constitutes professional behaviour
clarify the difference between ‘friend’ and ‘friendly’
understand the role of ethics in aged care
recognise and mitigate unconscious bias
apply ethical decision-making strategies and safeguard vulnerable older people.

The CHSP provider ticket price is subsided by sector support and development and is only available to participants directly involved in delivering CHSP services. The toolkit is subsidised by sector support and development (SSD) funded by the Australian Department of Health and Aged Care and is available to all participants.

Professional Boundaries and Ethics in Aged Care | Ageing Australia

Free Online LGBTI+ Awareness & Inclusion Training Dates 2026

Delivered by Val’s LGBTI Ageing & Aged Care the training provides practical information regarding supporting older LGBTI+ people accessing care for staff working at all levels across the CHSP sector.

It also includes information about sector reforms, requirements and frameworks as they relate to diversity and inclusion, with an emphasis on rights based, person-centred, trauma aware care for older LGBTI+ people.

FREE LGBTI+ Awareness training sessions – information & registrations:
Part 1: Foundations: www.trybooking.com/COKDG
Part 2: Actions for inclusion: www.trybooking.com/COKIH

Clinical Governance in Aged Care webinars. 4 February 2026 & 17 March 2026.

Workshop overview

Clinical governance provides structure and direction in the delivery of safe, high-quality services. This framework is necessary to ensure that the right people, systems and processes are in place to achieve the best clinical outcomes for older individuals in our care.

Drawing on the new Aged Care Act and strengthened Aged Care Quality Standards, this workshop will help you understand what clinical governance looks like in practice and the expectations of providers when delivering clinical care, especially during the current reform climate.

This session will explore aspects such as risk management, quality improvement processes, and the importance of fostering a just and learning culture within your organisation. Consider the role the Board plays in clinical governance, and the types of information you should be sharing with them.

The workshop encourages learning through peer discussions and sharing of ideas and experiences. You will leave with resources to support your organisational requirements in providing the best clinical care.

Who should attend?

Executives and Managers from:

Commonwealth Home Support Programme (CHSP)
Home and Residential Aged Care Providers
Professionals responsible for clinical leadership, compliance, and reporting against aged care quality standards and governance

The outcomes are:

Understanding Clinical Governance – Gain a clear understanding of what clinical governance is, its importance, and how it impacts care quality and safety.
Sector Challenges – Explore current challenges in the sector related to clinical governance and quality standards.
Tools and Resources – Identify and utilise tools and resources to address the strengthened Aged Care Quality Standards effectively, with a focus on Standard 5 – Clinical Care.
Integration into Board Business – Learn strategies for integrating clinical governance into core Board activities and decision-making processes.
Just culture – explore the core elements of a ‘just culture’ and how to establish it.

Clinical Governance in Aged Care | Ageing Australia

Utilising the My Aged Care Portal Effectively by Kate Pascale and Associates

Barwon, Gippsland and Hume Sector Support and Development are pleased to provide Utilising the My Aged Care Portal Effectively by Kate Pascale and Associates sessions.

Feedback received from participants includes the following:

“I have attended this session previously and have learnt something new each time”

Utilising the My Aged Care Portal Effectively by Kate Pascale and Associates

An overview of the key features of the My Aged Care service and support portal – what is required and how to make it easy.

• Service provider responsibilities

• How to access and utilise relevant consumer information to guide your work

• Utilising the Support Plan to create a service specific Goal Directed Care Plan (GDCP)

• Reducing duplication and improve efficiency for clients, carers and staff

• Sharing information via My Aged Care.

Target group: Staff working in aged care services who utilise the My Aged Care service provider portal as part of their work. It focusses on the key functions related to the team leader and staff member roles within the service provider portal.

The training is intended for staff who are new to the My Aged Care provider portal and those who would like a refresher about key functions and responsibilities. No prerequisite training is required.

Upon completion of the webinar series, participants will be sent a follow up email with a participant evaluation form, comprehensive resource list and links to further information.

To allow an interactive training experience and ensure there is adequate time to answer questions and support group members, webinars are capped at a maximum of 25 participants so get in quick and register.

Booking registration links

Tuesday 2nd of December 2025, 11:00am – 12:30pm https://www.eventbrite.com.au/e/1972138521406?aff=oddtdtcreator

Wednesday 3rd of December 2025, 9:30am – 11:00am https://www.eventbrite.com.au/e/1972138587604?aff=oddtdtcreator

Thursday 11th of December 2025, 9:00am – 10:30am https://www.eventbrite.com.au/e/1972138636751?aff=oddtdtcreator

Clinical Governance in Aged Care – 04/02/2026 & 17/03/2026.

Workshop overview

Who should attend?

Executives and Managers from:

Commonwealth Home Support Programme (CHSP)
Home and Residential Aged Care Providers
Professionals responsible for clinical leadership, compliance, and reporting against aged care quality standards and governance

The outcomes are:

Understanding Clinical Governance – Gain a clear understanding of what clinical governance is, its importance, and how it impacts care quality and safety.
Sector Challenges – Explore current challenges in the sector related to clinical governance and quality standards.
Tools and Resources – Identify and utilise tools and resources to address the strengthened Aged Care Quality Standards effectively, with a focus on Standard 5 – Clinical Care.
Integration into Board Business – Learn strategies for integrating clinical governance into core Board activities and decision-making processes.
Just culture – explore the core elements of a ‘just culture’ and how to establish it.

Clinical Governance in Aged Care | Ageing Australia

Free online Becoming Carer Aware Training

The City of Casey and Carers Victoria in partnership present a free online workshop on understanding carers: Becoming Carer Aware

When: Tuesday 17 February 2026, 10.00 – 11.00 am

Delivery: Online, Teams – link will be sent after enrolment

Target Group: Organisations and staff working with the CHSP, in the broader aged sector and in carer support services.

Register: https://www.trybooking.com/DDPPC

This workshop will focus on building your understanding of unpaid carers in our community, exploring the issues impacting on their caring role and what key services are available to support them.

Becoming Carer Aware for Aged Care City of Casey.pdf (310.6 KB)

Single Assessment Tool – implications for CHSP providers

This online workshop, provided by Lorraine Poulos & Associates, will provide an understanding of how CHSP providers are impacted by the Single Assessment system, what the elements of the new system are and how to initiate referrals for new assessments and referrals.

3 date options available at no cost for CHSP Providers

26/11/2025 – 12:30 PM to 2:30 PM Registration link

10/12/2025 – 12:30 PM to 2:30 PM Registration link

28/01/2026 – 12:30 PM to 2:30 PM Registration link

Attendees will:

Gain an understanding of what the Single Assessment system means for CHSP providers.
Learn about the Integrated Assessment tool
Gain practical knowledge about how to use the IAT in their day-to-day work
Understand what assessments are used for each service type
Understand the importance of initiating referrals in the Support at Home program
Receive a Certificate of Attendance upon completion

Let’s Talk DEX – All the updates in one place. Tue, 25 Nov, 10am – 11am.

Event description

What’s Included

In just one hour, you’ll gain:

An overview of DEX
Implementation timelines
Updated CHSP service list and aligned reporting categories
Introduction to new reporting fields
Guidance on cost and time reporting
Practical examples and common reporting scenarios
Insights into why organisational DEX health capability matters

Bring your questions – there’ll be time for discussion.

Who Should Attend?

Team leaders and reporting staff involved in CHSP data collection and reporting.

This is a valuable opportunity to ensure your organisation’s reporting is accurate, consistent and aligned with the Department’s updated requirements.

Facilitated by Anna Makedonskaya, Regional Advisor, Eastern Sector Development Team

Let’s Talk DEX – All the updates in one place

Dementia Training Australia launched an Allied Health Page last week

Allied Health Professionals offer a range of training options to enhance your dementia care. Whether you need an online course, trainer resource, face-to-face workshop, or in-depth consultancy, we have a level and format to suit your education needs.

Suitable for all allied health professionals including physiotherapists, occupational therapists, social workers, music therapists, dieticians, speech pathologists, podiatrists, pharmacists, optometrists, and more.

https://dta.com.au/allied-health/

Developing a Service Agreement in CHSP

Recordings for Service Agreement Webinar and/or follow-up question and answer session.

Service Agreement Q&A Follow-up – 30th October

Service Agreement Webinar – 16th October

slide deck for session 1

service agreement slides.pdf (861.7 KB)

16th October 9.30am – 11am AEDT

30th October – Q&A follow-up session

Anita Courtney – Principal – Russel Kennedy Lawyers guides you through the development of a CHSP Service Level Agreement

1) What the Aged Care Rules say you must include in a CHSP client agreement

2) Other important clauses to consider

3) The other information you must give to clients

4) How to “vary” client agreements

CiA Workshop: Caring Together: Family, Dignity, and Quality at the Heart of Palliative Care | 12 Nov 2025

Culture in Ageing (CiA) Workshop

Caring Together: Family, Dignity, and Quality at the Heart of Palliative Care

Date: Wednesday 12 November 2026
Time: 1.00pm – 2.30pm
Location: Online, register here to get the link

This workshop will explore:

Strategies to work together in partnership with families; the role of families in providing emotional support, decision-making, practical caregiving, and effective communication

The role of providers:

skills and knowledge to provide individual culturally specific care and support
facilitate effective and empathetic communication
assess family unique needs
demonstrate compassion, respect, and cultural sensitivity toward patients and families
value the family as an integral part of the care team
reflect on personal beliefs and biases related to death, dying, and family roles

Learning Outcomes
By the end of this session, participants will be able to:

1) Explain the principles of family-centred palliative care and how they contribute to dignity and quality of life.

2) Describe the physical, emotional, social, cultural, and spiritual needs of patients and families within palliative care contexts.

3) Recognise the importance of providing culturally appropriate, compassionate care that upholds dignity, respects diverse values, and enhances the quality of life for patients and their families.

This workshop is targeted to those involved in lifestyle and activities in aged and community care as well as students.

Don’t miss the opportunity to learn from subject matter experts.

For any further information, please don’t hesitate to contact us on (08) 8241 9900.

Managing Vicarious Trauma and Burnout: Strategies for Resilience and Well-being – Rescheduled to 20 November

20 November 1pm-3pm

Online via Zoom

This training should help understand and unpack the challenges of working within this sector and these roles including the vicarious trauma of being exposed to the trauma or suffering of others. As we know, these roles manage high work loads, competing demands, challenging behaviours across families and individuals and limited resourcing.

The workshop should help understand and identify Vicarious Trauma, and the strategies for prevention.

Learning Outcomes

Understand what is Vicarious Trauma, and the differences between Psychological Trauma, Burnout, Stress and Compassion Fatigue
Identify how Vicarious Trauma may accumulate in the work they undertake as aged care workers, and explore this from within the group
Identify signs and symptoms of Vicarious Trauma and how it may present
Explore evidence based strategies for the prevention of Vicarious Trauma, including reflective practice, education and support, debriefing frameworks, resilience building strategies
Identify tools and frameworks that help measure your levels of Vicarious Trauma ongoing as a prevention strategy
Understanding and managing your own wellbeing and building self care strategies

Suitable for:

Aged care workers involved in home assessment
Care coordinators, case managers
Allied healthcare workers
Support workers
Other workers such as intake officers, receptionists in the aged care setting

Facilitator: Relationships Australia Victoria

This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.

Booking link: Managing Vicarious Trauma and Burnout for Aged Care Workers Tickets | TryBooking Australia

Q&A follow-up on Developing a Service Agreement in CHSP

By Sector Support and Development Central Coast & Hunter

Online event
October 30 from 2:30pm to 3:30pm AEDT

Overview

Anita Courtney – Russel Kennedy Lawyers will walk you through the necessary inclusions of establishing a Service Level Agreement.

Developing a Service Level Agreement in CHSP

Anita Courntey – Principal – Russel Kennedy Lawyers guides you through the development of a CHSP Service Level Agreement

What the Aged Care Rules say you must include in a CHSP client agreement
Other important clauses to consider
The other information you must give to clients
How to “vary” client agreements

Q&A follow-up on Developing a Service Agreement in CHSP Tickets, Thu 30/10/2025 at 2:30 pm | Eventbrite

Series: Business Transformation – Lorraine Poulos & Associates | Dec 25-Feb 26

Series: Business Transformation for CHSP Providers

facilitated by Lorraine Poulos and Associates

The new Aged Care Act 2024 is in effect 1 November 2025. There have been a significant amount of changes required for organisations and it is not too late to ensure that you have all business transformation and operational procedures compliant with the new Aged Care Act, including strategies for continuous improvement and best practice.

Registrations: https://events.humanitix.com/series-business-transformation-2025-2026
Flyer: Series-BusinessTransformation-CHSP-Flyer-2025-2026.pdf (4.5 MB)

See below for full descriptions of each session within this series.

Session One: Understanding the Aged Care Act 2024

Date: Monday 8th December 2025
Time: 1:00pm to 3:30pm AEDT – Online

This session will provide CHSP-funded organisations with a clear overview of the Aged Care Act 2024, the practical implications for governance and compliance, and best practice approaches to incident and complaints management. Attendees will gain clarity on upcoming reforms, understand their legal responsibilities, and learn how to prepare their organisations for the transition to Support at Home after July 2027.

Learning Objectives:

Explain the purpose, structure and key reforms in the Aged Care Act 2024, including the transition timeline for CHSP providers.
Understand how the Act adopts a rights-based approach placing older people at the centre of care.
Describe the governance responsibilities of Boards and Executives, including risk oversight, quality governance and audit readiness.
Identify clinical governance requirements relevant to non-clinical CHSP settings.
Implement effective incident management and complaints systems, including SIRS reporting and whistleblower protections.

Session Two: Upholding Rights and meeting Strengthened Quality Standards in aged care

Date: Wednesday 21st January 2026
Time: 12:00pm to 2:30pm AEDT – Online

This session provides CHSP leaders with a clear understanding of the new Statement of Rights and the Strengthened Aged Care Quality Standards. It focuses on how to embed human rights in daily practice and how to prepare for the new standards, ensuring proportionate compliance within CHSP services.

Learning Outcomes:

Explain the new Statement of Rights and how it shapes service delivery.
Apply supported decision-making and consent principles in practice.
Promote dignity, choice, autonomy and cultural inclusion in day-to-day operations.
Summarise the new Quality Standards, including governance, clinical care and partnering with consumers.
Understand proportionate regulation and what the standards mean for CHSP services.
Identify steps to embed the standards into planning, documentation and quality systems.

Session Three: Individualised support planning, reablement and consumer engagement

Date: Wednesday 4th February 2026
Time: 12:00pm to 2:30pm AEDT – Online

This session equips CHSP providers to meet new obligations under the Aged Care Act 2024 (effective 1 November 2025) and to prepare for the transition to Support at Home in 2027. It focuses on embedding wellness and reablement in service delivery, strengthening assessment and care planning, and improving agreements and engagement with consumers.

Learning Outcomes:

Embed person-centred, goal-directed care and apply wellness and reablement approaches across CHSP services.
Shift from task-based to outcomes-focused support, including time-limited plans that promote independence.
Use My Aged Care assessments and standard service types to develop compliant, well-documented plans.
Maintain clear records, agreements and onboarding processes aligned with the new Act.
Communicate clearly with consumers and carers, obtain informed consent, and manage transitions to Support at Home.

Session Four: Financial transparency and digital readiness

Date: Wednesday 11th February 2026
Time: 12:00pm to 2:30pm AEDT – Online

This session will build the capability of CHSP providers to meet financial and digital requirements under the Aged Care Act from 1 November 2025 and to prepare for the transition to Support at Home in 2027. It combines practical guidance on financial accountability with steps to strengthen digital systems and reporting.

Learning Outcomes:

Understand CHSP financial responsibilities, transparent unit pricing and correct invoicing.
Meet financial reporting, record-keeping and audit expectations.
Integrate digital systems with My Aged Care and use the Integrated Assessment Tool (IAT).
Strengthen data reporting, cyber security and information governance.
Access and use transition support and funding to upgrade systems and processes.

Session Five: Workforce capability, diversity and cultural safety

Date: Monday 16th February 2026
Time: 12:00pm to 2:30pm AEDT – Online

This session equips CHSP providers to strengthen workforce capability and deliver culturally safe, inclusive services. It aligns with obligations under the Aged Care Code of Conduct, the new Aged Care Act (from 1 November 2025), and preparation for the Support at Home transition in 2027.

Learning Outcomes:

Apply the Aged Care Code of Conduct for workers and providers.
Clarify workforce roles, supervision responsibilities and competency checks.
Implement mandatory training requirements, cultural safety principles and trauma-informed care.
Support First Nations, CALD, LGBTIQA+ and people with disability through inclusive practices.
Apply the Diversity Framework and Action Plans to ensure culturally safe, responsive services.

This is a partner project between Booroongen Djugun Limited and Macarthur Disability Services

Upskilling managers to deliver engaging online training on 3 or 4 November 2025

Using Zoom 3 November, 11am-12pm

Using Team 4 November , 11am-12pm

This course is designed to build the skills of aged care coordinators, team leaders, and care managers to confidently deliver engaging training and information sessions using Zoom or Teams, helping services meet the new requirements of the Aged Care Act.

The session will:
• Demonstrate core tools within the platform (e.g. screen share, chat, reactions, polls, breakout rooms, whiteboards)
• Guide participants through choosing the right delivery format (live facilitation, webinar, small group session, or self-paced module)
• Cover practical strategies for session planning, including:
o Designing around clear learning outcomes
o Using images, animations, and varied formats to maintain interest
o Ensuring consistency in visual style and tone
• Provide advice on confident delivery, including:
o Knowing your material and your facilitation style
o Tips for online presence and engagement
• Include a demonstration of using animation in PowerPoint
• Facilitate group discussion on effective online sessions and shared experiences

The webinar will include a combination of information delivery, examples and interactive discussion. Upon completion of the webinar, participants will be sent a follow up email with relevant resources.

Facilitator: KPA

This workshop is jointly brought to you by Ku-ring-gai, Mosman, and Willoughby Councils and Your Side.

Booking link: https://www.trybooking.com/events/landing/1456470

Wellness and Reablement in Action … Delivering Quality Care

DIRECT CARE STAFF SESSION:

When: Thursday 25 November 2025, 9.30 – 11.00 am

Delivery: Online, Zoom – link will be sent after enrolment

Target group: Staff who work directly with clients and carers in CHSP funded programs. This includes support workers, direct care workers, social support staff, allied health assistants, personal care and lifestyle staff.

Register: https://www.trybooking.com/DGRYE

Best Practice and CALD Workforce Engagement

By Inner West Sector Support Development & Training

Wednesday 12 November 2025

12:00pm – 1:30pm (AEDT)

Registrations: Best Practice and CALD Workforce Engagement Registration, Wed 12/11/2025 at 12:00 pm | Eventbrite

best practice and calad workforce engagement

Last Minute Reforms Check-in Q & A for CHSP providers 22.10.25

Last Minute Reforms Check-in for CHSP and Home Care Providers 1

An online session with Paul Sadler for CHSP providers

Wed 22 October 11am to 12:30pm

Tick off your readiness checklist
Get good ideas on how to be prepared
Share implementation strategies with other providers
Find out where you can get extra support
Plenty of time for Q & A

A collaboration between SSDs at STARS, CBCity and Advance Diversity Services

Last Minute Reforms Check-In for providers with Paul Sadler 22.10.25

Last Minute Reforms Check-in for CHSP and Home Care Providers 1.pdf (870.6 KB)

with Paul Sadler

Tick off your readiness checklist
Get good ideas on how to be prepared
Find out where you can get extra support
Share implementation strategies with other providers
Plenty of time for Q & A

A collaboration between SSDs at STARS, CBCity and Advance Diversity Services

Strategic Understanding of the CHSP. 06/11/2025.
By Sector Support and Development Central Coast & Hunter

Workshop for Managers and Boards of CHSP Services – targeting newly growth funded providers

Overview

Attendees will explore significant aspects of CHSP, including:

• An in-depth look at the strategic priorities of CHSP and its place within the broader aged care system.

• Overview of the new support at Home Program, what that means for CHSP providers.

• The revised service categories of CHSP, such as domestic assistance, personal care, nursing, social support, and respite care.

• Key components of the CHSP compliance framework and how a continuous improvement approach can support the ongoing transition to future directions in service delivery.

• Useful steps towards planning for effective strategic change in your business.

Strategic Understanding of the CHSP Tickets, Thu 06/11/2025 at 12:30 pm | Eventbrite

Trauma Aware and Healing Informed Care workshop

A Practical Session for Aged Care Professionals

1.30pm – 3.30 pm on Wednesday 8 October 2025

Supported by ESDT and Bayside City Council SSD

Trauma-aware and healing-informed practice is now front and centre in aged care reform—embedded in the new Aged Care Act, the Strengthened Quality Standards, and the Statement of Rights. This approach recognises how past trauma can deeply shape the way older people feel, think, and connect—and calls on us to provide care that is safe, respectful, and empowering.

Join our interactive online workshop to strengthen your capability in this essential practice. Explore how trauma influences the aged care journey, reflect on real case studies, and gain practical strategies to create culturally responsive environments where older people feel safe, respected, and able to exercise their rights and choices.

Who should attend
All aged care workers involved in the delivery of service, Policy & Quality personnel.
When: 1.30pm – 3.30pm Wednesday 8 October
Where: Online via Zoom. A link to the workshop will be provided on the day of the session
Cost: – FREE
Register: Trauma aware and healing informed care Tickets | TryBooking Australia

Please note – this session will not be recorded

Legal Implications of the Aged Care Act for CHSP providers – Governance, Responsible Persons, Code of Conduct, Whistleblower and Complaints

This is the second of two training sessions from Russell Kennedy Law on the Legal Implications of the Aged Care Act for CHSP providers.

This live, interactive webinar will cover key regulatory compliance requirements and practical tips. For example:

Governance requirements – the rules for governing bodies

Responsible persons: who they are and suitability assessments

Code of Conduct

Statutory duties

Whistleblower disclosure – what is this and what is required under a whistle-blower disclosure system

Complaints and feedback – what is new and what is the best way to achieve the new requirements?

Where: Online via Zoom

A link to the workshop will be provided closer to the workshop

Facilitator: Anita Courtney and Johanna Heaven – Russell Kennedy Law

Cost: FREE for CHSP providers

When: Thursday 30 October 9:30am to 11am Register here

Legal Implications of the Aged Care Act for CHSP providers series 23 and 30 October 2025

Two training sessions from Russell Kennedy Law on the legal implications of the Aged Care Act for CHSP providers.

Legal Implications of the Aged Care Act for CHSP providers – Service Agreements, Statement of Rights, Associated Provider Agreements

This live, interactive webinar will include a detailed will include a detailed discussion on agreement/provision on information requirements for CHSP providers.

1) Service agreements – The requirements for Services Agreements apply to CHSP providers and are much more onerous than what would have previously been expected. Anita and Johanna will go through these requirements as well as who is able to sign the agreements. We will also discuss the rules around when you can terminate an agreement

2) Provision of information – there are specific requirements for provision of information to consumers that must be complied with. For example, the statement of rights must be provided and explained. Anita and Johanna will go through these requirements and when information is required to be provided.

3) Associated provider agreements – there is a greater emphasis on associated provide obligations under the new Act and CHSP providers will need to ensure they have sound agreements in place to ensure compliance (given the responsibility of compliance always lies with the registered provider). Anita and Johanna will discuss what is required in an agreement and way to ensure you current providers are transitioned to the new Act as well as ongoing auditing requirements.

Where

Online via Zoom

A link to the workshop will be provided closer to the workshop

Facilitators

Anita Courtney and Johanna Heaven – Russell Kennedy Law

Cost

FREE for CHSP providers

Thursday 23 October 9:30am to 11am Register here

Upcoming Training and Development Sessions for CHSP providers in October 2025

2nd October Utilising MAC Portal

8th Oct – 5th Nov Be Well Co plan 5 week program

9th October DEX Reporting Essentials for CHSP providers

9th October CHSP Governance – Addressing CALD Client Needs and Special Circumstances

15th October Implementing Suitability Matters

16th October CHSP Governance – Understanding the Revised Aged Care Act Framework

22nd October Implementing supporter registration requirements and decision making

Integrated Assessment 28/10/2025 – 12:30 PM to 2:30 PM Registration link

Identifying and responding to elder abuse (Online via Zoom) – 19 Nov 2025

This course is designed for anyone working in an organisation involved in customer service and community contact.

You will gain knowledge in:

The role and work of the Ageing and Disability Commission
The different types of abuse, neglect and exploitation of older people and adults with disability within the family, home and community.

The webinar will include case studies and time for questions.

Guest speaker: NSW Ageing and Disability Commission (ADC).

The NSWADC handles reports about older people and adults with disability who are subject to, or at risk of, abuse, neglect and exploitation in their family, home and community.

Date: Wednesday 19 November 2025.

Time: 10am-11.30am (Sydney time)

Location: Online via Zoom.

Ticket is FREE. Registration is required.

If you have any questions, please contact Community Services team via community@ryde.nsw.gov.au or call 9952 8222.

Managing Vicarious Trauma and Burnout: Strategies for Resilience and Well-being

28 October 2025. 1pm-4pm

Online via Zoom

Working with people who have experienced trauma can be deeply fulfilling — but also emotionally taxing. Exposure to others’ suffering, combined with high work demands and limited systemic resources, can lead to vicarious trauma, compassion fatigue, and burnout. This workshop supports you to recognise early warning signs, understand the neurobiology of stress and empathy, and adopt sustainable practices that support personal, professional, and organisational resilience.

Learning Outcomes

Understand Vicarious Trauma and Burnout Recognise the signs, symptoms, and cumulative impacts of secondary trauma, compassion fatigue, and burnout — and how they differ.
Explore Neurobiology and Empathic Stress Gain insight into mirror neurons, nervous system co-regulation, and why empathy can impact helpers on a physiological level.
Reflect on Transference, Boundaries and Self-Awareness Learn how to notice and respond to transference and countertransference in your practice, and maintain safe, ethical boundaries.
Develop Personal and Professional Self-Care Strategies Create a personalised, holistic self-care plan that enhances emotional resilience and meets your unique needs.
Understand Organisational Responsibility Explore what trauma-informed workplaces look like and what systems, supervision and supports reduce risk and increase wellbeing.

Suitable for:

Aged care workers involved in home assessment
Care coordinators, case managers
Allied healthcare workers
Support workers
Other workers such as intake officers, receptionists in the aged care setting

Facilitator: STARTTS.

This workshop is jointly brought to you by Ku-ring-gai Council and Your Side.

Booking link: Managing Vicarious Trauma and Burnout for Aged Care Workers Tickets | TryBooking Australia

MAC National Symposium – 14/10/2025 Language, Rights and Access:
Innovation and Best Practice in Intercultural Communication An Interdisciplinary Approach

The New Aged Care Act, a rights-based framework commencing 1 November 2025, will transform aged care by embedding the rights of older people – independence, autonomy, privacy, and safe, quality care at its core. Join us at the MAC Symposium as we unpack the policy mandates and obligations shaping equitable and culturally inclusive service delivery, explore communication and interpreter access challenges, and highlight best practice strategies such as bilingual/bicultural workers and culturally appropriate assessment.

This is your opportunity to gain expert insights into the legal and social impacts for your organisation and engage in dialogue on building a fair, sustainable and quality aged care system.

National CHSP Aboriginal & Torres Strait Islander Cultural Safety, Community of Practice

Date: Wednesday 22nd October 12.00pm – 1.30pm (AEST)

Format: Online

Register here

Join a national community of CHSP providers committed to meaningful change. The new Aged Care Act enshrines the right for older people to receive aged care services that are culturally safe, culturally appropriate, trauma-aware and healing-informed; and for Aboriginal and Torres Strait Islander people a right to opportunities and assistance to stay connected to their community, Country and Island Home.

Beyond box ticking and optics, this is about the slow and at times challenging work of bringing about meaningful cultural change within CHSP organisations and strengthening relationships for improved care for older Aboriginal and Torres Strait Islander people, families and communities. All welcome!

An initiative of the Sector Support and Development, Aboriginal and Torres Strait Islander Working Group

Workforce Planning for In – Home Aged Care – 14 & 21 October 2025

Dates: Tuesday 14th and Tuesday 21st October 11.00am – 12.30 pm (AEDT)

Format: Online

Register: here

Facilitators: Cynthia Payne and Sarah Marciano of Anchor Excellence.

This exclusive two-part online HR Roundtable series tailored for aged care service providers, will equip your team with the tools, insights, and strategies to strengthen workforce planning and meet evolving compliance standards. These sessions are designed for HR professionals of aged care service providers who are new to the role or who are seeking to gain new insights.

This is a collaborative event between the Sector Support and Development Teams of Your Side and Ku-ring-gai Council.

Wellbeing Series for CHSP providers – Sept 2025 through to April 2026

Workshop Series: Workforce Wellness – The Mindful Journey
Strong teams start with strong support. Empower your team with the skills to stay energised, resilient, and motivated.

Community Industry Group and MDS have partnered with EQ Minds to deliver a monthly, six-part series for aged care staff to build these skills. One hour a month, EQ Minds will take your people on the Mindful Journey to help them feel, live and work better.

In order to create meaningful behavioural change all six sessions are recommended.

Session Dates:

Finding Balance – Tues 23 Sept 2025
Productivity in the Workplace – Thurs 23 Oct 2025
Clarity in a World of Distractions – Tues 18 Nov 2025
The Joy Habit – Tues 24 Feb 2026
Sleep for Success – Tues 17 March 2026
Mindfulness for Energy & Motivation – Tues 21 April 2026

Click here – to register
Click here – to download series flyer

Collection links of upcoming training sessions for CHSP providers

Implementing the New Aged Care Act Series

Business Development in Reform Series

CHSP Governance Training Series

DEX Reporting – multiple date options

Utilising the MAC Portal – multiple dates

Webinar: New Aged Care Standards for Diversity – Expectations for Providers

The Centre for Cultural Diversity in Ageing (as part of the PICAC Alliance program) is hosting a free online webinar:

Title: New Aged Care Standards for Diversity – Expectations for Providers
Date: Tuesday, 9 September 2025
Time: 2:00 – 3:00 PM (Melbourne time)
Intended audience: Aged Care Professionals, Managers, and Boards
Cost: Free

Guest Speakers
Natalie Siegel-Brown, Inspector-General of Aged Care
Patricia Sparrow, CEO of COTA Australia

Registration link : https://lnkd.in/eXewpC4A

LGBTI+ Awareness Training for CHSP staff & providers – FREE & Online

Val’s LGBTI Ageing & Aged Care – SSD provider, continues to deliver free LGBTI+ awareness and inclusion training to sector for CHSP staff and providers. These monthly, interactive session are delivered online. Attend both sessions or just Part 1 – details below. The training is in 2 x 2hr parts:

Part 1 – LGBTI+ Foundations LGBTI Awareness Training Part 1: Foundations Tickets | TryBooking Australia which includes a range of foundational information about the experiences and needs of older LGBTI+ people and importantly an outline of aged care requirements and reforms related to rights based, person-centred, trauma aware care.
Part 2 – Actions & Initiatives https://www.trybooking.com/COKIH builds upon the foundational information provided in Part 1 to build the commitment and capacity of staff and services to develop LGBTI+ inclusive actions including information about achieving Specialisation Verification (LGBTI), and actions and strategies for meeting aged care requirements.

CTO Webinar: Rethinking Volunteer Recruitment: Thursday 18.9.25

Presented by The Centre for Volunteering, Join us to explore creative ways to recruit volunteers to support your service. We will look at strategies for recruiting drivers and direct support volunteers as well as board members.

More Information/ Register HERE

reception@cto.org.au

Utilising the My Aged Care Portal – Online Workshop. Tuesday 9th September 2025.

Workshop overview

The Grampians Sector Development Team are hosting a ‘Utilising the My Aged Care provider portal’ workshop, facilitated by Kate Pascale and Associates.

This webinar will focus on how aged care staff can utilise the My Aged Care service provider portal to streamline their work and enhance continuity of care for their clients. The session is targeted for clinicians working in Allied Health and Community Nursing.

When: Tuesday 9th September 2025: 2pm – 3.30pm. Register here: Utilising the My Aged Care provider portal – September 2025

Places are limited, and will be assigned on a first registered basis.

Essential Knowledge on Restrictive Practices in Home Care Settings.
11th September 2025

Workshop overview

Register here: Essential Knowledge on Restrictive Practices in Home Care Settings | Ageing Australia

Stay connected with the Healthy Ageing newsletter

For all community aged care workers and volunteers supporting older people living at home, Australia wide.

Subscribe here to receive quarterly updates and resources.

Visit their website for FREE evidence-based nutrition and physical activity resources, tools and training.

www.health.tas.gov.au/healthyageing

All of the resources are written in plain English and meet the latest accessibility requirements.

Single Assessment Tool – implications for CHSP providers

4 date options available at no cost or CHSP Providers

14/10/2025 – 12:30 PM to 2:30 PM Registration link

26/11/2025 – 12:30 PM to 2:30 PM Registration link

10/12/2025 – 12:30 PM to 2:30 PM Registration link

28/01/2026 – 12:30 PM to 2:30 PM Registration link

Attendees will:

Gain an understanding of what the Single Assessment system means for CHSP providers.
Learn about the Integrated Assessment tool
Gain practical knowledge about how to use the IAT in their day-to-day work
Understand what assessments are used for each service type
Understand the importance of initiating referrals in the Support at Home program
Receive a Certificate of Attendance upon completion

Dementia Training – Applying a Problem-Solving Approach to Behaviours

You are invited to a free online workshop delivered by City of Casey in conjunction with Dementia Australia.

The workshop will help participants recognise the triggers for (and early signs of) changed behaviours so they can prevent or minimise their impacts.

Details: Thursday 18 September, 9.30 – 11.30 am

Suitable for: All aged care staff operating in a support capacity

Participants: Maximum of 25

VET Enrol Link: Clicking here will take you to the enrolment page

Dementia Training – Understanding Dementia

Understanding Dementia:

You are invited to join this free online workshops delivered by City of Casey in conjunction with Dementia Australia.

The workshop will provide an overview of dementia, including signs and symptoms, modifiable and nonmodifiable risk factors, the different types of dementia and how they impact the brain and behaviour.

Details: Wednesday 10 September, 9.30 – 11.30 am

Suitable for: All aged care staff and volunteers providing support to people living with dementia

Participants: Maximum of 25

VET Enrol Link: Clicking here will take you to the enrolment page

Trauma Informed Care. 25/08/2025.

Workshop overview

The Trauma Informed Care workshop is specifically tailored to empower the CHSP and home care workforce to understand the impact of trauma and deliver care that is culturally safe, trauma aware and healing informed.

Who should attend?

This workshop is ideal for staff across a range of levels, delivering CHSP services and delivery of care in home care and community settings.

Trauma Informed Care | Ageing Australia

Webinar: Practical AI Adoption Toolkit for Aged Care Providers

As the new Support at Home model approaches, many aged care providers are exploring AI to reduce the burden of coordination, documentation, and compliance. Without a clear pathway, adoption can be uncertain and risky.

To address this, the AI Adoption in Aged Care Workgroup has developed a sector-specific AI integration toolkit with practical steps to guide implementation. We are launching it in a free online webinar on Thursday 28 August, hosted by Ageing Australia and the AI Adoption in Aged Care Workgroup.

Reserve your place: Register here
Event details: Thursday 28 August, 11am – 12.30pm AEST | Free

By the end of the session, participants will:

Apply a structured framework for AI adoption in aged care operations.
Use proven methods to identify high-value AI use cases.
Assess value, risk, and ethical considerations.
Map a clear, manageable implementation pathway.
Receive the complete AI integration toolkit with five actionable tools and printable templates.

Who should attend:
This webinar is designed for aged care providers seeking a clear, practical starting point for AI adoption. The session focuses on operational realities, not possibilities.

Developed by:
George Gouzounis, Chair – AI Adoption in Aged Care Workgroup & Aged Care Sector Support Coordinator, MCCSA
Marina Ritchie, AI Adoption Consultant
Dr Aprille Chua, Head – Design for Health and Wellbeing Research Track, LASALLE College of the Arts, University of the Arts Singapore

Webinar: Practical AI Adoption Toolkit for Aged Care Providers

Reserve your place: Register here
Event details: Thursday 28 August, 11am – 12.30pm AEST | Free

By the end of the session, participants will:

Apply a structured framework for AI adoption in aged care operations.
Use proven methods to identify high-value AI use cases.
Assess value, risk, and ethical considerations.
Map a clear, manageable implementation pathway.
Receive the complete AI integration toolkit with five actionable tools and printable templates.

Who should attend:
This webinar is designed for aged care providers seeking a clear, practical starting point for AI adoption. The session focuses on operational realities, not possibilities.

Own the Next Chapter. Lead the Change.

National CHSP Conference 2025
September 4th – 5th | In-person & Online

The New Compliance Landscape

Real Tools for Financial Sustainability and Workforce Challenges
Smart Tech, Stronger Services, and Practical Solutions

The CHSP landscape is shifting faster than ever – and waiting isn’t an option.
The National CHSP Conference 2025 brings together the sharpest minds, sector leaders, and hands-on innovators to help providers shape what’s next.

This isn’t about theory – it’s about real-world strategies for providers to stay ahead of reforms, funding pressures, workforce challenges, and client expectations.

Expect clear insights, practical tools, and a space to connect with leaders who are already making the moves CHSP providers need now.

National CHSP Conference 2025

Navigating Change Masterclass – 20th August 2025

As the saying goes, the only constant in life is change.

From the moment we are born, we are in a constant evolution of micro, often undetectable, changes. In a workplace, how change is planned, communicated and embedded can affect the wellbeing of employees. Equally, the success of a change program relies on how employees and stakeholders respond.

We can manage change more effectively by having a greater understanding about the way our bodies respond to change and having practical tools to use when change overwhelms us.

In this highly interactive session, your team will leave with an understanding of:

The neuroscience of change – how our brains and bodies respond to change, plus how we can override these reactions when they are unhelpful
How our mindsets towards change impact our emotions, behaviour, and those around us
A range of practical, positive tools to help navigate change more effectively

Navigating Change Tickets, Wed 20/08/2025 at 10:00 am | Eventbrite

Strengthening Aboriginal Cultural Competency In the Aged Care Industry Series 2

This series of five online workshops will take you on a journey of yarning and deep listening to strengthen your person-centred and culturally safe approaches when working with Aboriginal Elders.

Workshop 1: Caring for Elders because Elders cared for us
Let’s talk about the historical influences that impact First Nations Elders
health and explore why it’s important when caring for Elders.
When: Thursday 11th Sept, 1:00pm to 3:00pm AEST – Online

Workshop 2: ‘Closing the Gap’ reforms
Explore the National Agreement on ‘Closing the Gap’ and strengthen
how it is implemented within an aged care setting.
When: Thursday 25th Sept, 1:00pm to 3:00pm AEST – Online

Workshop 3: Working alongside Elders
Increase your understanding of culturally safe holistic care and explore
strategies for working with Elders in Community Care settings.
When: Thursday 16th Oct, 1:00pm to 3:00pm AEDT – Online

Workshop 4: Understanding trauma when supporting Elders
Increase your understanding of trauma that impacts Elders and explore
strategies to support Elders in their healing.
When: Thursday 30th Oct, 1:00pm to 3:00pm AEDT – Online

Workshop 5: Understanding grief and supporting healing for Elders
Identify grief and loss experiences of Elders and explore strategies to
support Elders in their healing.
When: Thursday 13 Nov, 1:00pm to 3:th 00pm AEDT – Online

Series-AboriginalCulturalCapability2-Flyer-2025_V2.pdf (3.3 MB)

MAC service and Support Provider Portal training no cost for CHSP

a 90 minute live webinar facilitated by Kate Pascale
Flyer
MAC Portal Training Series_2025_Flyer.pdf (379.3 KB)

• Service provider responsibilities

• How to access and utilise relevant consumer information to guide your work

• Utilising the Support Plan to create a service specific Goal Directed Care Plan (GDCP)

• Reducing duplication and improve efficiency for clients, carers and staff

• Sharing information via My Aged Care.

to access the entire series of events you can go to Utilising the My Aged Care Service Portal | Eventbrite

9th October

7th November

2nd December

Now Available: Free Online Course on Inclusive Communication in Aged Care

Person-Centred & Culturally Inclusive Communication in Aged Care

The course draws on the work of CulturalQ and was designed to support aged care workers, volunteers, and jobseekers in building practical communication skills with older people from diverse cultural backgrounds.

It’s free, self-paced, takes 1 hour to complete, and includes:

Case studies from aged care settings
Practical communication strategies
Reflection activities and short quizzes
Certificate of Completion issued by MCCSA

Elder Abuse: Identifying, Responding & Referring Including SIRS Reporting – September 14th 2025.

Online Webinar via Teams
For CHSP and SSD Providers

Presented by the Eastern Health Family Violence Project Team and the Eastern Community Legal Centre (ECLC) in conjunction with Eastern Health Community Health.

Please join us online to learn more about elder abuse, including:

• Identifying elder abuse
• Using sensitive inquiry
• Risk Factors and Indicators
• Responding Respectfully
• Referral Pathways
• ELSA Health Justice Partnership
• Secondary Consultation Options
• MARAM and Information Sharing
• SIRS reporting

Microsoft Teams Need help?

Join the meeting now

Meeting ID: 469 943 657 362
Passcode: 6DR6WR7R

Board Update on Aged Care Act with Paul Sadler online 20.8.25

Update on Aged Care Act for CHSP Board members
Facilitated by Paul Sadler online 20.8.25 5:00pm to 7:30pm

All welcome from any region
Extra time allocated for questions and answers

A partnership between MDS SSD, STARS, 3Bridges, CB City Council, ECS, IDC, and SCF

Board Briefing on Aged Care Reforms 20.8.25.pdf (814.2 KB)

SELF-PACED E-LEARNING WITH LIVE ONLINE TRAINING Behaviour Support Planning

Behaviour Support Planning

This combination of e-learning and live online training will ensure you have the foundational knowledge about why challenging behaviour happens and how to respond. In addition, it will step you through completing best practice behaviour support planning using a risk management approach to ensure legal compliance, risk reduction and plans that are useful to staff

E-Learning: Self-Paced (approx 90-minutes) – this must be completed by 17/7

Online Live Training: Thursday 17 July 2025

Time: 1.00pm to 3.00pm SA, NT 1.30pm to 3.30pm VIC, ACT, TAS, NSW, QLD 11.30am to 1.30pm WA

Presenter: Preventing Harm Initiative

Who should attend:
Aged Care Services – Staff responsible for completing behaviour assessments, plans and reviews in aged care residential and home care services

NDIS Services – Staff who work with Behaviour Support Practitioners to inform behaviour assessments and plans. Staff responsible for implementing plans, behaviour monitoring and identifying when plans need reviewing

You will receive the eLearning invite approx. 1 week prior to the workshop. The 2 modules must be completed to receive the Zoom link for the live online training.

Part 1: eLearning – 90 minutes

Behaviour Support: Module 1

Completion of this module is to ensure attendees have foundational knowledge on:

What behaviour support means and its benefits
How to use a behaviour support plan in practice
Reasons behaviours of concern happen
How to respond to challenging behaviours and monitor behaviours
The role of care and support staff in meeting the persons needs

Behaviour Support: Module 2

Completion of this module is to ensure attendees have knowledge on:

Risk management role of behaviour support planning in preventing harm and minimising the use of restrictive practice
Best practice elements to apply to behaviour support planning
Aged Care and NDIS legal requirements for behaviour support and restrictive practice use
Aged Care services – who to involve in a behaviour assessment, what to cover and how to document it
NDIS services – how to participate and understand the assessment process
What to include in an Aged Care behaviour support plan
How to use an NDIS Behaviour support plan
Role of behaviour monitoring and the useful information to collect
Defensible documentation of a behaviour plan review and the process to demonstrate restrictive practice use is minimised, quality of life is supported, and risks are identified and actioned

Part 2: Live Online Training via Zoom – 2 hours

Translate knowledge into practice, receive feedback, build and consolidate skills

Refreshing the key points to achieve best practice and legal compliance
Case study practice of behaviour assessment and planning to turn knowledge into practice
Discussion on decision making in support plan reviews

Book online: https://events.humanitix.com/behaviour-support-planning-t5m6vh5w

ESG – SustainCheck Tool – Launch Webinars – 13th & 20th August 2025

Launch Webinars – ESG SustainCheck Tool

Facilitated by Ithaca Impact

The sessions will cover:

Overview of ESG
Introduction to the SustainCheck Tool
Why your organisation should use Sustain Check
Practical example: how to use the tool

Wednesday 13th August, 12:30pm-1:30pm AEST: ESG Sustain Check Tool Tickets, Wed 13/08/2025 at 12:30 pm | Eventbrite
Wednesday 20th August, 12:30pm-1:30pm AEST: ESG Sustain Check Tool Tickets, Wed 20/08/2025 at 12:30 pm | Eventbrite

SustainCheck Tool Webinar_Flyer_Aug2025.pdf (648.7 KB)

Series: Strengthening Aboriginal Cultural Capability | Starts 11th Sept 2025

This series of five online workshops will take you on a journey of yarning and deep listening to strengthen your person-centred and culturally safe approaches when working with Aboriginal Elders.

Facilitated by Booroongen Gjugun Ltd and Momentum Collective
Supported by Macarthur Disability Services and Western Sydney Community Forum

Download Flyer:
Series-AboriginalCulturalCapability2-Flyer-2025.pdf (3.3 MB)
Registrations: SERIES: Strengthening Aboriginal Cultural Capability in the Australian Aged Care Industry (5 online workshops)

Workshop 1: Caring for Elders because Elders cared for us
Let’s talk about the historical influences that impact First Nations Elders health and explore why it’s important when caring for Elders.
When: Thursday 11th Sept, 1:00pm to 3:00pm AEST – Online

Workshop 2: ‘Closing the Gap’ reforms
Explore the National Agreement on ‘Closing the Gap’ and strengthen how it is implemented within an aged care setting.
When: Thursday 25th Sept, 1:00pm to 3:00pm AEST – Online

Workshop 4: Understanding trauma when supporting our Elders
Increase your understanding of trauma that impacts our Elders and
explore strategies to support Elders in their healing.
When: Thursday 30th Oct, 1:00pm to 3:00pm AEDT – Online

Workshop 5: Understanding grief and supporting healing for our Elders
Identify grief and loss experiences of our Elders and explore strategies
to support Elders in their healing.
When: Thursday 13th Nov, 1:00pm to 3:00pm AEDT – Online

DEX Reporting for CHSP – Basics to reform

A practical webinar for providers of CHSP aged care services on the Basics of DEX Reporting and the evolving reporting requirements

During this webinar you’ll gain an understanding of DEX Reporting obligations for CHSP providers, including:

The purpose of DEX reporting;
Tips to assist you with providing accurate, CHSP-compliant reporting
Understanding the significance of good record keeping
Program-specific guidance for CHSP providers
How to run DEX reports to assist you with reconciling your data and managing your CHSP contractual obligations
Current updates in relation to changes to DEX reporting, which are being implemented via a staged approach
Additional resources and supporting material to support practical application

Please submit any questions in advance to hello@pontem.com.au

DEX Reporting Essentials for CHSP – Basics to Reform 1 Thursday, 17 July 2025 10am-11:30am

DEX Reporting Essentials for CHSP – Basics to Reform 2 Tuesday, 29 July 2025 1pm-2:30pm

DEX Reporting Essentials for CHSP – Basics to Reform 3 Tuesday, 5 August 2025 10am-11:30am

DEX Reporting Essentials for CHSP – Basics to Reform 4 Thursday, 21 August 2025 1pm-2:30pm

DEX Reporting Essentials for CHSP – Basics to Reform 5 Thursday, 4 September 2025 10am-11:30am

DEX Reporting Essentials for CHSP – Basics to Reform 6 Tuesday, 16 September 2025 1pm-2:30pm

DEX Reporting Essentials for CHSP – Basics to Reform 7 Thursday, 9 October 2025 11am-12:30pm*

DEX Reporting Essentials for CHSP – Basics to Reform 8 Thursday, 13 November 2025 11am-12:30pm*

DEX Reporting Essentials for CHSP – Basics to Reform 9 Tuesday, 2 December 2025 1pm-2:30pm*

DEX Reporting Essentials for CHSP – Basics to Reform 10 Thursday, 29 January 2026 1pm-2:30pm*

Choice and Supporting Informed Decision-Making training on 9 July 2025

Date and Time: Wednesday, 9 July 2025, 9.00am-12.00pm (Adelaide time)
Location: ZOOM
Cost: FREE for CHSP service providers
PLACES ARE LIMITED. (maximum of 3 people per agency)

Improve quality of life
Do you know how to support informed decision-making?
Learn how to support people to live the life they choose and document their choices in a way that protects you, reduces complaints, and meets Industry Standards.

Course outcomes
Instructor Led Training (ILT) via Zoom
Duration: 3 hours

•Discover what supported decision-making is and the benefits to the person, staff and services/organisations
•Gain awareness of legal and quality standard requirements
•Learn about a person’s rights to make a decision
•Understand staff’s Duty of Care when supporting choice
•Learn when the documentation of supported informed decision-making is required and how it is used to defend Duty of Care and Standard compliance
•Opportunity to discuss real cases of when to document informed decision-making
•Practice case studies of documenting legally defensible supported informed decision-making

Who should attend:
Managers, Team Leaders, Nurses and Coordinators in Aged and Disability services

Register here

How to successfully manage your CHSP contract: A practical ‘How To’ session for new Providers or Managers

Date: Wed 16 July 2025

Time:1:00pm (AEST)

Registrations**:** How to Successfully manager your CHSP contract

Supporting Older People through Grief & Loss Workshop, Campsie Sydney 7.8.25

Supporting Older People through Grief and Loss flyer 7.8.25.pdf (370.9 KB)

A full day workshop on Supporting Older People through Grief and Multiple Losses associated with ageing and the end of life stage.

Venue: Campsie, Sydney
Facilitator: Beate Steller

Essential Knowledge on Restrictive Practices in Home Care Settings. 28 July 2025.

Workshop overview

Who should attend?
This workshop is ideal for team leaders, care managers, and support workers delivering CHSP and home care services.

The outcomes are:

understand the concept of restrictive practices in home care and the implications for older peoples’ autonomy and wellbeing
identify different types of restrictive practices commonly encountered in home care settings and their potential impact on older people
learn how to identify the need for and appropriateness of restrictive practices based on individual client needs and circumstances
understand the process for implementing restrictive practices ethically
recognise relevant legislation and guidelines governing the use of restrictive practices in home care
analyse case studies and real-world scenarios to apply knowledge and critical thinking skills in decision-making regarding restrictive practice.

FREE Cultural Conversation – 30 June 2025

Cultural Conversation– a short, sharp learning opportunity designed to support you and your team in delivering culturally inclusive care.

This session offers valuable insights into effective communication with culturally and linguistically diverse (CALD) clients – a key component of the new Aged Care Act and the Strengthened Quality Standards.

Don’t miss out on this opportunity to build your team’s cultural competence and ensure your services are inclusive, respectful, and compliant.

Register now to secure your spot and continue delivering quality aged care for everyone in our community.
Cross Cultural Communication CHSP 30.06.2025.pdf (1.7 MB)
Registration link: Cultural Conversations: Cross Cultural Communication

LGBTIQA+ Awareness & Inclusion Training for CHSP Providers – Jul – Dec 2025

Free monthly online LGBTIQA+ awareness and inclusion training sessions for July – December 2025 have now been added to the training registration platform/calendar:

Val’s LGBTI Ageing & Aged Care, a national SSD provider, hosts free monthly training for CHSP staff online (nationally) which aims to build knowledge and capacity to be LGBTIQA+ aware and inclusive. This 2-part training provides staff with practical knowledge and skills to assist with the planning and delivery of person-centred, LGBTIQA+ culturally aware and inclusive care.

Register via these links:
Part 1: Foundations: LGBTI Awareness Training Part 1: Foundations Tickets | TryBooking Australia
Part 2: Actions for inclusion: LGBTI Inclusion for CHSP: Part 2 – Actions & Initiatives Tickets | TryBooking Australia

Falls prevention and vision impairment webinar – 26 June 2025

Falls are a major concern for people over the age of 65, especially those with vision impairments, who face an even greater risk. This webinar will explore key risk factors including reduced depth perception, balance difficulties, and environmental hazards, providing valuable insights to help people stay safe and prevent falls. You will learn about::

• Key assessments and interventions for falls prevention, including visual assessments and environmental modifications,
• Best practice for responding to falls and supporting recovery, and
• Support systems and other valuable resources.

Don’t miss out on what is sure to be an informative and interesting session.

When: Thursday 26 June, from 12 pm – 1 pm (AEST)
Register here.

Upcoming training sessions for chsp providers – July 2025

How to successfully manage your CHSP contract: A practical ‘How To’ session for new Providers or Managers

Date: Wed 16 July 2025

Time:1:00pm (AEST)

Registrations**:** How to Successfully manager your CHSP contract

Implementing Whistle-blower Protections

Date: Wed 16 July 2025

Time: 1:30-3:30pm (AEST)

Registrations: Implementing Whistle-blower Protections

Aged Care Reform Series – Financial Viability

Date: Tuesday 22 July 2025

Time: 11:00am- 12;00pm (AEST)

Registrations: Aged Care Reform Series – Financial Viability

Using Advance Care Directives – 29 July 2025

Advance Care Directives 29 July 2025.pdf (642.4 KB)

Are you comfortable discussing advance care planning with the person you support?
Do you understand how and when advance care directives should be used?

This webinar will guide you through**:**

The importance of advance care planning: who should create one and what to include.

The benefits of advance care directives in meeting aged care standards and legislation.

When, who, and why to use a person’s advance care directives.

Case studies exploring legal, cultural, and ethical considerations.

Date: Tuesday 29 July 2025

Time: 1.00pm – 2.00pm

Facilitator : Preventing Harm Initiative (PHI)

Format: Online

Registration : https://4cs.civicrm.com.au/civicrm/event/info/?reset=1&id=472

Suitable for: Nurses, Coordinators, Care and Support Staff in Aged services

Cost: FREE for aged care staff and volunteers (limited places, priority given to CHSP funded services)

Inclusive CHSP Service Provision through an Intersectional Approach FREE online training – Tuesday 24 June, 11am-12:30pm (AEST)

Join us for a practical workshop tailored for CHSP and Aged Care Providers
working with seniors from diverse backgrounds and intersecting identities. Learn the fundamental skills of applying an intersectional lense and it’s benefits of equity, equality and inclusion.

Developed by Inclusive and Diverse Communities Sector Support and Development team. This training is funded by the Department of Health and Aged Care.

Presented by:
Inclusive and Diverse Communities – Sector Support and Development team

To register: Inclusive Care: Understanding Diversity & Intersectionality in Aged Care Tickets, Tue 24/06/2025 at 11:00 am | Eventbrite

For more information contact Eunice:

e: ssdo@tmn.net.au / Mob: 0451 172 653

Trauma Informed Care FREE online workshop for CHSP and aged care providers Wednesday 18 June, 11am-1pm (AEST)

This introductory workshop explores practical techniques for CHSP and aged care providers directly working with older consumers, particularly people from diverse backgrounds.

The discussion will address the principles of a trauma informed approach, that is safe and responsive to the intersecting identities of the seniors we work with. It will also explore how trauma and diversity has a direct link to The Diversity Framework.

We will also hear from a panel of leaders in the field from LGBTIQA+, CALD, DEMENTIA, ABORIGINAL AND TORRES STRAIT ISLANDER and CARE LEAVER backgrounds. They bring their in-depth experience and share real-life perspectives from working with diverse seniors.

For more information and to register: Trauma Informed Care for CHSP and aged care providers Tickets, Wed, Jun 18, 2025 at 11:00 AM | Eventbrite
Trauma Informed Care 18 June 2025 (4).pdf (282.6 KB)

This training is a National Sector Support collaboration between Inclusive and Diverse Communities (IDC), Ethnic Communities Council of NSW, Orange City Council and Live Better Aged Care, brought to you by Caryn Walsh (Pure Magic).

This training is funded by the Department of Health and Aged Care.

Smart Operations: Improving Efficiency in your Home Care Service Webinar

facilitated by Enkindle Consulting.

With many CHSP and HCP providers already struggling with profitability, the upcoming shift to activity-based funding with the new Support at Home program, will place additional pressure on financial viability. For this reason, it is an important time for CHSP and HCP providers to gain a deeper understanding of their cost of operations and identify clear strategies to improve their operational efficiencies and financial performance. This webinar will explore key cost drivers in home care and provide actionable strategies to improve the financial health of your operations.

This webinar will cover:

Unit Costing: Getting greater transparency on the true cost of service delivery.
Efficient Business Processes: How to determine key areas where processes can be streamlined and ensure your overhead costs are reduced.
Scheduling Services: Implementing robust mechanisms for effective decision-making in service scheduling.
Financial Reporting: The types of financial data that are crucial for monitoring costs.

You will receive:

A copy of the presentation slide deck

There are three dates to choose from. Webinars have limited capacity so get in quick.

Once registered you will receive an email from zoom with a link to add to your calendar that includes the meeting link.

Registrations Links:

Date	Registration Link
3 June

3pm-4:30pm|https://us06web.zoom.us/meeting/register/9PYQjfARQbuaEEgDzhED-A|
|26 June

9am – 10:30am|https://us06web.zoom.us/meeting/register/GaE6WAdsQm-O7XKQB-i22A

Supporting Clients with Dementia | 17 June 2025

Through SSD we are facilitating a webinar led by LPA consulting on supporting clients with dementia under the new strengthened standards.
This is a FREE webinar on 17th June from 1-3pm.
Flyer attached has link to register.

Supporting clients with dementia Tickets, Tue, Jun 17, 2025 at 1:00 PM | Eventbrite

Implementing the new Supported Decision Making

9.00am – 11.00am on Wednesday 4 June 2025

This session will focus on the principles and the legal framework related to the Supported Decision-Making Model and its implementation into the service delivery operations to ensure compliance with the new Ages Care Act requirements.

About the session
This targeted session will support CHSP and Home Care providers in implementing the key changes associated with Supported Decision Making in the new Aged Care Act.

The webinar will:

work through the requirements,
developing a change impact assessment, communication plan
and plan on a page

Who should attend
CHSP and home care leaders including Managers, Coordinators, Team Leaders, and quality personnel. Board or Committee of Management members are also welcome.

When
Wednesday 4 June 2025, 1.00pm – 3.00pm

Where
Online

Facilitator
Enkindle

To register
Please register via the link provided here:
(Implementing the new Supported Decision Making Tickets | TryBooking Australia)

Single Assessment Tool: Implications for CHSP Providers | 16 June

Attendees will:

Gain an understanding of what the Single Assessment system means for CHSP providers.
Learn about the Integrated Assessment tool
Gain practical knowledge about how to use the IAT in their day-to-day work
Understand what assessments are used for each service type
Understand the importance of initiating referrals in the Support at Home program
Receive a Certificate of Attendance upon completion

Date: Monday 16 June 2025
Time: 1:00pm to 3:00pm AEST
Where: Online via Zoom
Facilitated by: Lorraine Poulos and Associates

New online course- Culture and Quality Care

This is the sixth CALDWays course in the series of MCCI micro-courses.
Participants will learn about best practices in delivering services to older Australians from CALD backgrounds, in line with the upcoming aged care regulations, including the Strengthened Aged Care Quality Standards, the new Aged Care Act and Statement of Rights.

The courses are available on our website and can be completed at your own pace. After completing each course, you will receive a personalized certificate that demonstrates your commitment to culturally inclusive care.

CALDWays Courses – MCCI
Culture and Quality Care – MCCI

Dignity of Risk

Date: 26 May 2025
Time: 1pm – 3.30pm AEST

Cost details:

Ageing Australia members
1-2 people: $289 incl. GST each
3-10 people group discount: $260 incl. GST each

Additional member discounts may apply for groups of 11 and greater.

Non members
$462 incl. GST each

CHSP ticket
$50 incl. GST each

Note – Registration is one ticket per participant and all participants are required to access training on individual devices.

Registration Portal Credit Card – Dignity of Risk

Aged care today, aged care tomorrow webinar for chsp providers

AGED CARE TODAY
***AGED CARE TOMORROW ***
Challenges, Risks, Ideas and Opportunities for CHSP providers webinar

FIRST IN A SERIES of four webinars on the Aged Care big picture and strategic options for CHSP organisations.

Date: Tuesday 10 June 2025
Time: 2:00pm -3:30pm
Registrations: Aged Care Reform – Challenges, Risks, Ideas and Opportunities for CHSP Tickets, Tue 10/06/2025 at 2:00 pm | Eventbrite

Aged Care Today Zoom Training Flier 10 June 2025.pdf (450.5 KB)

Managing change in the context of aged care reform webinar – Tues 20 May 2025

The aged care is undergoing some big changes and it’s all happening quickly. Staying on top of it all can be a real challenge, but it is so important that we do.

This webinar is here to help, with practical tools and guidance for staff and managers who are supporting others through change. We’ll explore two simple, flexible frameworks you can use in all kinds of situations to better understand and manage change in your workplace.

When: Tuesday 20 May, from 12:00 pm – 1:00 pm (AEST)

Register today.

Falls prevention and vision loss webinar – Thurs 22 May 2025

Falls are a serious concern for people over 65, and the risk is even greater for those who are blind or have low vision.

In this webinar, we’ll talk about some of the key reasons why, including things like reduced depth perception, changes in balance and everyday hazards that aren’t always easy to spot.

You will also learn about:

Key assessments and interventions for falls prevention, including visual assessments and environmental modifications,
Best practice for responding to falls and supporting recovery, and
Support systems and other valuable resources.

When: Thursday 22 May, from 12 pm – 1 pm (AEST)

Register today.

Volunteer Safety (online workshop) – 13 May 2025

Tuesday 13 May 2025, 1 – 4 PM
Online via ZOOM

All volunteer-involving organisations need to understand their legal obligations and have sound risk management processes in place when it comes to volunteers.

This practical training session will cover the legal basics around your safety obligations, how to manage risk and important things to note about insurance.

Why safety is so important?
The ‘duty of care’ your organisation owes its volunteers
Legal responsibility for the actions of volunteers
Work health and safety duties
Child safety requirements
Risk management processes
Volunteer insurance
Safety and risk top tips
Additional resources to help in the future

Trainer: Justice Connect Not-for-Profit Law

This workshop is jointly brought to you by Your Side, Ku-ring-gai, Mosman and Willoughby Councils.
Booking is essential: Volunteer Safety Tickets | TryBooking Australia

Moonee Valley Aged Care Provider Network – Support for CALD aged care workers – 14 & 15 May 2025

** Moonee Valley Aged Care Provider Network – Support for CALD aged care workers**

This session will focus on the unique challenges of CALD aged care workers and provide strategies for effectively supporting them. The Centre for Cultural Diversity in Ageing will share insights about the support that the CALD workforce needs from their employers and share its resources.

Moonee Valley Aged Care Provider Network

The Aged Care Provider Network supports aged care providers by offering resources, training, and professional development opportunities. The network focuses on enhancing the quality of care provided to older people, particularly those from marginalised communities.

Date: Wednesday, 14th May 2025.
Time: 11 – 12pm.
Platform: Online by Microsoft Teams

• Online and hybrid events – Online or hybrid events that are relevant to SSD and CHSP providers

SERIES: Business Transformation and Operational Procedures for CHSP Providers | May-June 2025

SERIES: Business Transformation and Operational Procedures for CHSP Providers in the New Aged Care Reforms

This online workshop series will be delivered by Lorraine Poulos & Associates. LPA have an excellent reputation for providing training that produces results. They have been educating the Aged Care sector for over 15 years to ensure that they are skilled in their roles and confident with stakeholders while remaining within their scope of practice.

Download flyer:
BDL – LPA Series (1).pdf (2.6 MB)
Register: SERIES: Business Transformation and Operational Procedures for CHSP Providers in the New Aged Care Reforms (5 online workshops)

Workshop One – New to Home Service
This session is crafted to equip new CHSP providers (ATSI, CALD, and mainstream) with the essential knowledge and skills needed for immediate implementation in their roles. It is designed to tackle the unique challenges faced by newcomers, empowering them to make informed decisions while they support and care for ATSI and culturally diverse communities.
Date: Tuesday 13 May 2025
Time: 10am to 12pm AEST

Workshop Two – CHSP Service Delivery and Transition Guide
This comprehensive CHSP provider training covers essential aspects of service delivery and upcoming sector changes.
Date: Tuesday 27 May 2025
Time: 10am to 12pm AEST

Workshop Three – Risk Management in Home Services
This training program provides a comprehensive understanding of risk management principles tailored to the home service sector. Participants will explore methods to identify, assess, and mitigate risks in delivering care within clients’ homes
Date: Tuesday 3 June 2025
Time: 10am to 12pm AEST

Workshop Four – Assessment and Care Planning
This training program is designed to provide home service professionals with the essential skills and knowledge to conduct effective assessments and develop tailored care plans. Participants will learn how to holistically evaluate an individual’s physical, emotional, social, and environmental needs while ensuring a collaborative and person-centered approach.
Date: Tuesday 10 June 2025
Time: 10am to 12pm AEST

Workshop Five – (Restorative) Short Term Care, Wellness and Reablement
This training program is designed to equip aged care professionals with the knowledge and practical skills required to integrate restorative care, wellness, and reablement approaches into service delivery. It focuses on fostering independence, enhancing overall well-being, and supporting individuals in achieving their goals.
Date: Tuesday 17 June 2025
Time: 10am to 12pm AEST

Please contact Rhonda @BooroongenDjugunLimited if you have any questions.

Recruitment Principles Workshop – 28th May 2025 – Online

Learn how to attract top talent and hire the best candidates at our Recruitment Principles Workshop!

Join us on Wednesday 28 May 2025 at 10:00 am for an interactive online event where we will dive deep into the core principles of recruitment. Whether you’re a seasoned recruiter or just starting out, this workshop is perfect for anyone looking to enhance their skills and stay ahead of the game in the ever-evolving world of talent acquisition.

During this workshop, you will learn about best practices in sourcing, screening, and hiring top talent, as well as how to create a positive candidate experience that sets your organization apart. Our expert speaker will share their insights and tips to help you attract and retain the best candidates for your team.

Date: Wednesday 28th May
Time: 10am to 12pm
Location: Online via Zoom.

Don’t miss out on this opportunity to sharpen your recruitment skills.

If you have any questions, please contact Community Services team via community@ryde.nsw.gov.au or call 9952 8222.

Carers NSW – Introduction & training opportunities

Carers NSW are offering two webinars for CHSP providers with the aim to enable Carer Inclusive Practice, they are online, and free to attend.

Carers and Care Planning – Wed 23 April 2025 – Carers and Care planning | Carers NSW

What the changes to Aged Care Services means for carers – Wed 30 April – Carers NSW Webinar: What the changes to aged care mean… | Carers NSW

There is also a fact sheet to help aged care service providers, professionals and staff implement carer inclusive practices when designing and delivering in-home and community aged care services to older people.:

Carer awareness and inclusion: Resources for CHSP funded service providers – CHSP – Inclusive aged care

Older Minds Matter Online Series | April & May

Training and content developed by MHW Training Solutions 2025.
Workshops facilitated by Adam Holstein, MDS Training.

Download flyer
Older Minds Matter Series-FLYER-AprilMay 2025.pdf (523.2 KB)

1. The Impact of Mental Illness on the Older Person Wednesday 30 April, 11am-1pm AEST

Key facts about mental illness in older people.
The impact of mental illness and stigma on the older person.
Causes and risk factors of mental illness in an older person.
Warning signs of a developing mental health problem.
Ways to evaluate the risk and improve wellbeing.
Where to access help and support.

2. Stress and Anxiety Wednesday 14 May, 11am-1pm AEST

Signs and symptoms of stress and anxiety in an older person.
Potential risk factors indicating high levels of stress and anxiety.
The impact of stress and anxiety on an older person and service provision.
Various treatment options and interventions for anxiety.
Management strategies to help reduce stress in the older person.

3. Delirium and Psychosis Wednesday 28 May, 11am-1pm AEST

Facts about delirium and how it differs from psychosis.
Signs, symptoms and risk factors for the onset of delirium or psychosis.
The connection of delirium and psychosis to mental illness and physical
health problems.
Appropriate and helpful ways to respond and provide support.

Helping Older People who Hoard

Webinar overview:

This session will also help workers to develop a positive relationship with the older person living in a challenging domestic environment despite the sensitive issues they may need to address.

Options for sourcing additional assistance for clients, finding services and resources, and exploring funding options will be present in the subject matter.

Who should attend?

Commonwealth Home Support Program (CHSP) staff, including aged care workers, team leaders, case managers, coordinators, support workers, social workers, and health practitioners.

The outcomes are:

raising awareness of hoarding
understand why people hoard
the psychology behind hoarding and clutter, triggers, signposts, dangers, risk and harm minimisation
establishing and maintaining positive and productive relationships
confidence to support the older person to address the issue in their home
exploring funding options, and finding resources and services.

Date: 13 May 2025

Time: 11am – 1pm AEST

Cost details:

Ageing Australia member price
1-2 people: $289 incl. GST each
3-10 people: $260 incl. GST each

Non member price
$462 incl. GST each

CHSP price
$50 incl. GST each

For more information contact allison.king@ageingaustralia.asn.au

Note – Registration is one ticket per participant and all participants are required to access training on individual devices.

Registration Portal Credit Card – Helping Older People Who Hoard

Board Briefing Webinar – Enkindle 14 May 2025

A few SSDs have partnered to offer a FREE Briefing for CHSP provider Governing Boards on the new Aged Care Act and reforms.

The Briefing will be conducted by Jennene Buckley from Enkindle Consulting on Wed 14 May from 5pm to 7:30pm.

This will be particularly helpful for small to medium provider Boards leading up to the new Act on July 1.

Can you please pass this on to your Board members for consideration and encourage them to register using the link in the attached flyer.
Board Briefing on Aged Care Reforms.pdf (485.0 KB)

We still have places available for Board members to register.

Brought to you by STARS, MDS, CB City Council, 3Bridges, IDC and SCF.

Compliance with the Aged Care Quality Standards

Join us for a practical online session on the Strengthened Aged Care Quality Standards and how they apply to CHSP services. Learn how the new standards work alongside your obligations under the new Aged Care Act and explore ways to embed compliance into everyday practice.

Who should attend? CHSP managers, coordinators, team leads and quality staff.

Facilitated by Paul Sadler – Paul Sadler Consultancy

Date: 29 May 2025, Online via Teams

Time: 1pm to 2pm.

Compliance with the Aged Care Quality Standards – Blue Sky Community Services
2025.04.14_Compliance Training_Final.pdf (2.0 MB)

Asking the Question – creating a culturally safe space for First Nations people. 10th April 2025.

Workshop overview

Creating a culturally safe environment for First Nations peoples in aged care means understanding the importance of cultural identity, framing questions respectfully and recording information with sensitivity and consent. It is a best practice approach that will also support your organisation in meeting the new strengthened Aged Care Quality Standards (February 2025).

This workshop will prepare participants to engage with First Nations peoples in a way that respects their cultural identity and provides a safe space for having sensitive conversations.

Who should attend?

Commonwealth Home Support Programme (CHSP) and Home Care Package (HCP) providers, including team leaders, assessment, case managers, care coordinators, allied health practitioners and quality and compliance staff.

Asking the Question – creating a culturally safe space for First Nations people | Ageing Australia

Silver Rainbow Training and HIV awareness training

Thorne Harbour Health SA are offering some free training until the end of the financial year.
This is a two-hour face to face or online training. Can be done at your place of work or at their premises.

If you need further information you can call Monty on 0422 676346.

Silver Rainbow Training | Thorne Harbour Health

Breaking the Mould: Innovation in Aged Care Volunteer Engagement | 7th April

This online workshop explores the vital role of volunteers in the Australian aged care sector, offering an in-depth look at the current landscape, emerging trends, and innovative volunteering strategies.

It covers key topics such as the importance of volunteer engagement, barriers to participation, and flexible volunteer roles. The session will highlight innovative volunteering categories, as well as creative engagement techniques.

Case studies from Australian aged care organisations will showcase successful innovations, emphasising the impact of volunteering on older people, organisations, and volunteers.
Date: Monday 7th April 2025
Time:
11:00am to 12:30pm AWST
12:30pm to 2:00pm ACST
1:00pm to 2:30pm AEST
Where: Online via Teams

Facilitated by @David-VolunteeringSA-NT-Moderator and @Janeen-MDS-Moderator

InnovationVolEngagement-7April25.pdf (4.2 MB)

Cultural Competency Training for CHSP Providers

Ballarat Regional Multicultural Council (BRMC) are offering FREE Cultural Competency Training to all CHSP Service Providers, Managers, Staff and Volunteers.

Be ready for the new strengthened Aged Care Standards by ensuring all staff are culturally aware and have the skills to meet the needs of CALD consumers.

The training sessions will be delivered both online and face-to-face.

The training will be delivered over 4 hours, with face-to-face sessions including morning tea and lunch.

BRMC will deliver 4 free sessions before 1 July 2024- (with more sessions to be released) The training will be delivered by a trained Facilitator, supported by Co-Facilitators with lived experience.

Don’t miss this opportunity for FREE high quality training delivered by the Grampians Region Peak Multicultural Organisation.

Care Planning and Defensible Documentation for the CHSP and Home Care Workforce

Workshop overview

This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and community settings. The workshop includes, the relevance and principles of defensible documentation, care planning and assist participants to gain confidence to identify when issues of concern require reporting to supervisors and management.

Who should attend?

This workshop is ideal for the aged care frontline workforce delivering CHSP services and delivery of care in home care and community settings.

The outcomes are:

understand the importance and relevance of documentation principles in relation to the Aged Care Quality Standards
apply the principles of documentation guidelines to support an older person’s wellbeing
recognise why care planning is critical to reduce risk for the older person, the workforce and the organisation
identify when and how to escalate concerns.

Date: 24 March 2025

Time: 12.30pm – 3pm AEDT

Cost details:

Ageing Australia member
1 – 2 people: $289 incl. GST each
3 – 10 people: $260 incl. GST each

Additional member discounts may apply for groups of 11 and greater.

Non member
$462 incl. GST each

Note – Registration is one ticket per participant and all participants are required to access training on individual devices.

Register here

Board Governance in Aged Care

Workshop overview

This workshop is designed to provide an overview of the practical implications of the Australian Government’s Strengthening Provider Governance reform. A brief discussion of changes to the proposed draft revised Aged Care Quality Standards, focusing on Standard 2, and relevant proposed regulations under the new Aged Care Act is included.

Role of the governing body:

consumer engagement
leadership and culture
organisational governance
risk management
clinical governance
incident management.

Governing for reform in aged care – policy snapshot and new responsibilities:

membership of governing bodies
advisory bodies–quality care and consumer advisory
oversight of staff qualifications, skills & experience
suitability of key personnel
provider’s operations statement
residential, home care and transition care provider transparency

Who should attend?

Board members, senior management, executive management, quality and risk managers in all aged care settings.

The outcomes are:

equip boards, executive leadership, and quality and risk managers with a shared knowledge and understanding of the Australian Government reforms
develop strategies for implementation and establish linkages to Ageing Australia consultancy for further support
access free Ageing Australia templates to support the implementation of reforms
knowledge of Ageing Australia quality system subscriber options and other related templates.

Board Governance in Aged Care | Ageing Australia

Values based HR Workshop

What is values-based HR and how can it help your organization?

Tuesday, 11th March 2025 online VIA Teams.

Why attend?
– Actionable insights
– Networking opportunities
– Expert-led sessions
– 2 dates available

Contact: meggiemolony@bluesky.org.au

Free Seminar: Dementia Risk Factors

Here is a link for a free online seminar offered by the Brain Rehab Academy. This is a great opportunity to increase your knowledge in dementia.

Join the seminar to learn:

Key risk factors for dementia and how to manage them effectively.
Practical strategies to protect and enhance brain health for patients.
The role of brain imaging in improving dementia diagnosis and care.

Wednesday 19th February 2025
6:30-8:00pm AEDT

FREE

Brain Imaging in Rehabilitation

Upcoming training for CHSP providers

Data Driven Decision Making

Date: Monday 24 Feb 2025

Time: 11:00am -2:30pm

Registrations: Strategic Understanding of the CHSP Tickets, Thu 06/03/2025 at 11:00 am | Eventbrite

New Aged Care Standards Training # 1: the person

Date: Tuesday 25 Feb 2025

Time: 11:00am

Registrations: https://www.eventbrite.com/e/1083558084399?aff=oddtdtcreator

Human Rights and Older people

Date: Wed 5 March 2025

Time; 11:00am -1:00pm

Registrations: Human Rights and Older People Registration, Wed 05/03/2025 at 11:00 am | Eventbrite

SIRS Training

Date: Wed 12 March 2025

Time; 11:00am -1:00pm

Registrations: Serious Incident Response Scheme Training for CHSP Providers Tickets, Wed, Mar 12, 2025 at 11:00 AM | Eventbrite

Implementing the New Statement of Rights

Date: Wed 19 March 2025

Time: 10:00am – 12:00n

Registrations: Implementing the New Statement of Rights Tickets, Wed 19/03/2025 at 10:00 am | Eventbrite

New Aged Care Standards Workshop # 2 :Care and Services and the environment

Date: Tuesday 25 March 2025

Time: 11:00am -1:00pm

Registrations: Preparing CHSP Providers for The New Aged Care Quality Standards 2025 Tickets, Multiple Dates | Eventbrite

Supporting Performance Training

Date: Tuesday 25 March 2025

Time: 11:00am -2:30pm

Registrations: Supporting Performance Tickets, Thu 20/03/2025 at 11:00 am | Eventbrite

Strengthen your understanding to embedding Code of Conduct while supporting culturally and linguistically diverse communities .”

Date: Wed 9 April 2025

Time: 11:00am -1:00pm

Registrations: Strengthen your Understanding to Embedding Code of Conduct Registration, Wed 09/04/2025 at 11:00 am | Eventbrite

FREE TRAINING for CHSP Providers – SIRS 12 March 2025

Inclusive and Diverse Communities, Ethnic Communities’ Council of NSW and Orange City Council, are facilitating a comprehensive training session developed in line with the Department of Health’s recommendations regarding Serious Incident Response Scheme (SIRS) requirements. This workshop is designed for Commonwealth Home Support Programme (CHSP) providers and will cover essential topics to enhance your incident management practices.

For more information and to REGISTER see below:

SIRS Workshop 12 March 2024 CHSP Providers.pdf (147.4 KB)

FREE Training for CHSP providers – 2025 Quality Standards 3-part webinar series – Starts 25 February

Inclusive and Diverse Communities, Ethnic Communities Council NSW, Orange City Council will be facilitating a Quality Standards 3-part Webinar series for CHSP and Aged Care providers. The 3-part series will delve into each of the New Standards;

• Workshop 1 (The Person) and 2 (The Organisation) – Tuesday 25 February, 11-1pm AEST

• Workshop 2. New Aged Care Quality Standards 3 (Care and Services) and 4 (The Environment) – Tuesday 25 March, 11-1pm AEST

• Workshop 3. New Aged Care Quality Standards 5 (Clinical Care), 6 (Food and Nutrition) and 7 (The Residential Community), Tuesday 22 April, 11-1pm AEST

See below for more information and to register:

Quality Standards Workshop Series 2025 CHSP Providers.pdf (127.3 KB)

Are you looking for support to navigate My Aged Care?

Navigating MAC – Holdsworth.pdf (2.3 MB)

Navigate My Aged Care and access the government funded services that you and your family member need.

Navigating funding options
Exploring services available to you
Understanding how to access support for yourself or your family member

1:1 sessions occur fortnightly on Monday’s:

1st Monday of the month: Gaden, 334 Edgecliff Road, Woollahra
3rd Monday of the month: Woollahra Library at Double Bay, Group Study Room

Also available to CHSP Providers needing support on how to navigate My Aged Care

Get in touch today to find out more on 02 9302 3600 or info@holdsworth.org.au

Proudly Supported by Woollahra Council

www.holdsworth.org.au

Parkinson’s MOOC – launching 5th Feb 2025 – The Wicking Dementia Centre

The Parkinson’s MOOC has been developed in conjunction with the Wicking Dementia Centre and Menzies Institute for Medical Research. Parkinson’s disease is the fastest growing neurological condition in the world and the second most common after dementia.

The Parkinson’s MOOC will be designed to be accessible to and informative for everyone, including people with Parkinson’s and their support networks, medical and allied health professionals and the wider global community.

Join in for the official launch:

In Person: RSVP by Monday, February 3, 2025. Seats are limited, so reserve your spot early!

Via Zoom: Register to watch online.

Enrol now to receive up to date reminders and information on the course

Carers and Partners in care workshop

Carers NSW are running free 45-minute online workshops for CHSP funded aged care providers. The sessions are designed for managers and frontline staff.

In this session, you’ll learn how to:

Understand the vital role families and carers play in person centred care

Navigate key Aged Care Quality Standards to enhance carer inclusive practices

Apply practical strategies and access resources to implement carer inclusive care in your organisation

See more details in the attached flyer.
Carers as Partners in Care.pdf (1.9 MB)

Click here to register.

Psychosocial Safety for CHSP Providers and Volunteers

Volunteers and their managers are invited to this one hour session explaining the importance of psychosocial safety and how it applies to everyone in our workplaces, including volunteers. We explore Safe Work Australia’s framework to identify, assess, control and review psychosocial hazards in a CHSP context.

This session is part of a SSD Volunteer Working Party collaboration with Volunteering SA&NT, Macarthur Disability Services SSD, and Meals on Wheels NSW.
2pm Tuesday 4th March

Psychosocial Safety PNG.pdf

Values Based HR for CHSP Providers

What are values-based HR and how can it help your organisation?

Join us for an engaging and practical training session facilitated by Dane Jacka, from Pauseful, that will guide you to align your HR practices with your organisation’s core values. This interactive training session provides actionable insights and tools to ensure that every HR decision supports not only the strategic goals but also the ethical principles at the heart of your organisation.

Empower your HR and people leaders’ team to make decisions that are not only effective but deeply aligned with your mission and values. The workshop will guide participants through the process of identifying and aligning organisational and desired values while developing objective indicators to measure those values effectively. Participants will explore role-based expectations for values-driven behaviour and gain insight into various strategies to embed agreed-upon values into critical HR functions, including talent attraction, recruitment processes, interviewing techniques, probation periods, performance development, and reward and recognition systems. By the end of the session, participants will have practical tools to ensure that values are consistently integrated into everyday HR practices.

This training will be offered on two separate dates in March 2025, with the option to attend either face-to-face in Coffs Harbour or online. The face-to-face session provides an interactive, in-person experience, while the online session offers the same valuable content in a flexible, virtual format. Choose the option that best suits your schedule and learning preference.

Limited numbers are available for CHSP providers, so, get in quick!

Events – Blue Sky Community Services

Trauma Informed Care workshops. 30th January 2025 & 26th March 2025.

The Trauma-Informed Care workshop is specifically tailored to empower the CHSP / Home Care Workforce to understand the impact of trauma and deliver care that is culturally safe, trauma aware and healing informed.

Trauma Informed Care – ACCPA

Care Planning & Defensible Documentation for the CHSP/Home Care Workforce Workshops. 29th January 2025 & 24th March 2025.

This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and community settings. The workshop includes, the relevance and principles of defensible documentation, care planning and assist participants to gain confidence to identify when issues of concern require reporting to supervisors and management.

Care Planning & Defensible Documentation for the CHSP/Home Care Workforce – ACCPA

Free training opportunities for aged care workers

Learn about free training opportunities for aged care workers

Free training opportunities for aged care workers | Australian Government Department of Health and Aged Care

BRAND NEW Evidence-Based Resource for Wellness and Reablement

‘Start the new year with a fresh resource on the Keep Able website! We’ve added a new free Bitesize session for you. These short professional development modules are easy to download and deliver when it suits your team. Our latest session introduces the LifeCurve™, a visual tool that shows how our abilities change as we age. It offers practical advice on staying independent in daily life. Discover how to use the LifeCurve™ to help your clients age well and stay active.’

Professional development resources for the CHSP sector | KeepAble

MCCI – Culturally Inclusive Service delivery – Micro learning course

CALDWays FREE online courses designed to educate aged care staff on various topics related to culturally inclusive service delivery. In just about an hour, you can enhance your aged care skills and transform the way you provide care. Here’s what we have in store for you in our first course, Culturally Inclusive Service Delivery:

Discover Culture: Have you ever wondered, “What is culture?” Dive into this eye-opening topic and gain insights into the diverse cultures around us and how culture impacts us every day.

Effective Communication: Learn the art of cross-cultural communication. Break down barriers, foster understanding, and build meaningful connections with your clients.

Embrace Diversity: Explore “Diversity and Inclusion in Aged Care” and discover how celebrating differences can enhance outcomes and contribute to person-centered care.

Flexible and Free: Each course can be completed in your own time and is 100% free!

Interactive and Fun: Quizzes and games will test what you have learned along the way and you can retake them as many times as you like!

Earn Your Certificate: After successfully completing the course, you’ll receive a personalised certificate, showcasing your commitment to culturally inclusive aged care. Join us in creating a brighter future for aged care by embracing diversity and fostering inclusivity!

Click on the link TO ENROL – CALDWays Courses

Understanding and Supporting Carers webinar for CHSP providers

Join the upcoming webinar, Understanding and Supporting Carers for CHSP providers, on Tuesday 10 December 2024 from 2-3pm. The session will provide:

• A comprehensive understanding of carers in society, the impacts of caring and the diversity of carers and their caring experiences.
• Awareness of Carer Gateway resources that support carers in their caring role.
• An understanding of carer inclusive aged care and how to better support carers in your day-to-day practice.

Understanding and Supporting Carers for CHSP providers

Carer awareness and inclusion resources for CHSP providers

Carers NSW offers a range of free education sessions and resources to help CHSP service providers support family and friend carers of older people, including practical strategies for how providers can:

• Implement carer inclusive practices, and
• Attract and retain carers in paid employment in the aged care sector.
For more information, check out their flyer to see our latest CHSP offerings.

Visit Carers NSW Events webpage for upcoming aged care events. Upcoming events | Carers NSW
Guest speaker requests can be made to education@carersnsw.org.au.

Leading Change Program

A Leadership series facilitated by the team at Edwin Trevor-Roberts targeted at CHSP Leaders

Leadership Series REGISTER HERE

Collaborative Practice 4th December 11am – 2pm AEDT

Career Conversations 30th January 2025 11am – 2pm AEDT

Data Driven Decision Making 24th February 2025 11am – 2pm AEDT

Training and Professional Development Resources- Centre for Cultural Diversity in Ageing

Training and Professional Development Resources

The Centre provides a range of online training resources, which you can access here: Training & Webinars | Centre for Cultural Diversity in Ageing

Free online AI Training – Aged Care Reform and Artificial Intelligence 20 November, and 26 November

Artificial Intelligence SSD Training Date Change.pdf (373.8 KB)

Providers from all over Australia are invited to participate in two online AI training sessions, designed to equip you with essential skills and knowledge to leverage AI in your daily work, and navigate Aged Care Reform.

The training sessions will give you a deeper understanding of AI concepts, demonstrate common work-related issues, and show you how to use AI safely. The bootcamp will take you through writing, drafting, graphics, and focus on MS Office applications like Word, Excel and Outlook.

Feedback on the previous sessions have been overwhelmingly positive. Don’t miss out.

These online sessions should be attended by anyone working within the Aged Care space who is facing aged care reform, and is looking to learn how to make this journey easier by integrating AI into your work processes.

Contact SSD@melton.vic.gov.au or raeleneg@melton.vic.gov.au to register.

Inner West Sydney – Aged Care Diversity Framework Training Modules for CHSP Providers

The Inner West Sydney – Aged Care Diversity Training modules for CHSP providers have been designed as an introduction to the Framework, its four action plans and to the key issues affecting older people with diverse needs’ engagement with the aged care system.

The resource consists of a series of individual information sheets covering:

an overview of the Aged Care Diversity Framework
an overview of the four action plans targeting:
- all diverse older people
- Aboriginal and Torres Strait Islander people
- people from culturally and linguistically diverse backgrounds
- lesbian, gay, bisexual, transgender and intersex elders
an introduction to trauma informed care practice
each of the 12 diverse groups including background information, key issues affecting access and engagement
links to further information and available resources about each of the identified diverse groups.

All funded aged care providers need to understand and be responsive to the experiences and needs of people from diverse backgrounds.

Providers are strongly encouraged through the Aged Care Quality Standards to develop and implement strategies that address inequities in access to their services either through specific Diversity Action Plans or their Strategic Plans.

https://innerwestagedcareservices.org.au/page/aged-care-diversity-framework-training

Modules

Aged Care Diversity Info Sheet 1 – Introduction

Aged Care Diversity Info Sheet 2 – The Framework

Aged Care Diversity Info Sheet 3 – Action Plans

Aged Care Diversity Info Sheet 4 – Trauma Informed Care

Aged Care Diversity Info Sheet 5 – Aboriginal People

Aged Care Diversity Info Sheet 6 – LGBTI Elders

Aged Care Diversity Info Sheet 7 – CALD Older People

Aged Care Diversity Info Sheet 8 – People with Mental Health Issues

Aged Care Diversity Info Sheet 9 – People with Dementia

Aged Care Diversity Info Sheet 10 – Older People with Disability

Aged Care Diversity Info Sheet 11 – Parents Separated from Children

Aged Care Diversity Info Sheet 12 – Care Leavers

Aged Care Diversity Info Sheet 13 – Homeless Older People

Aged Care Diversity Info Sheet 14 – Veterans

Aged Care Diversity Info Sheet 15 – Social & Economic Hardship

Aged Care Diversity Info Sheet 16 – Rural & Remote

Aged Care Diversity Info Sheet 17 – Further Resources

Introduction to Trauma Informed Care Training Modules

Introduction to Trauma Informed Care Training Modules

Resources | Inner West Aged Care Services

Sheet 1. Its causes and effects
Sheet 2 : About stress disorders
Sheet 3: About Trauma Informed Care
Sheet 4: Understanding Trauma and Impact
Sheet 5: Promoting Safety
Sheet 6: Maximizing Client Choice and Control
Sheet 7: Collaborating and codesign support strategies
Sheet 8: Respecting Diversity in all its Forms
Sheet 9:Providing the tools for empowerment
Sheet 10: Responding appropriately to disclosures of trauma
Sheet 11:Trauma informed considerations with diverse groups
Sheet 12: Trauma informed care resources

New aged care regulatory model: how it will work – Webinar

This webinar, on 14 November 2024, will give providers and workers an overview of the new aged care regulatory model, including the new registration process, registration categories, changes to reporting, how we are preparing providers, and how you will be regulated under the new model.

Audience: Health sector
Webinar date: Thursday, November 14 2024 2:00 pm AEDT to 3:00pm AEDT
Webinar Link: New aged care regulatory model: how it will work – Webinar | Australian Government Department of Health and Aged Care

Culture and Dementia micro course

MCCI has just launched a new free CALDWays course titled Culture and Dementia. This is the fourth micro-course in a series designed for aged care providers, offering practical information and tools to help make services more culturally inclusive for older people, while also meeting the requirements of the Aged Care Quality Standards.

To access all MCCI CALDWays courses, click the link below:
CALDWays Courses 10

Introduction to Diversity and Inclusion and Recognising and Respecting Differences Training

Date and time

Tue, 29 Oct 2024 11:00 AM – 12:30 PM AEDT

Registrations

The session will focus on the following:
Introduction to Diversity and Inclusion (DoHAC Diversity Framework)
Recognising and Respecting Differences
Creating an Inclusive Workplace Culture
Mitigating Unconscious Bias
Building Cultural Competence and sustaining diversity
Components on intersectionality/eurodiverse in the Diversity Training
Provision of resources

Target Audience

CHSP funded services providers and volunteers.

Free Palliative care, Advance Care Planning and End-of-Life care training

Over the month of October, Palliative Care Victoria will be delivering a four-part webinar series to celebrate Seniors Month.

These sessions are completely free and designed to empower community members to take control of their end-of-life journey by developing better awareness about palliative care, Advance Care Planning and End-of-Life care.

These webinars will be held Online every Friday afternoon from 2pm – 3pm throughout the month of October.

October 4th – General Introduction to Palliative Care

October11th – Palliative Care in Rural and Regional Victoria

October 18th – Palliative Care in Aged Care Services

October 25th – Palliative Care in Multicultural Communities

To attend, simply register using the link below:

Palliative Care Victoria – Palliative Care Victoria celebrates Seniors Month (pallcarevic.asn.au) 2

For more information, please contact Palliative Care Victoria on (03) 9662 9644 or email us at info@pallcarevic.asn.au.

November Professional Practice Webinar Series

Wyndham City is pleased to present a free series of 3 Professional Practice Webinars for CHSP providers, facilitated by Kate Pascale and Associates.

Each 90 minute webinars will occur on Tuesdays in November (12th, 19th, and 26th) from 10:30am-12:00pm, covering a different topic each week with recordings being made to registered attendees after the live sessions.

The sessions available sessions are:

Understanding Confidentiality 12/11/2024 10:30am-12:00pm (REGISTER)
Professional Boundaries 19/11/2024 10:30am-12:00pm (REGISTER)
Documenting & Reporting 26/11/2024 10:30am-12:00pm (REGISTER)

Information: These webinar’s form part of the Professional Practice webinar series. If you’d like to attend the other 2 sessions, you will need to book a place in each session individually.

Target group: This webinar is designed for staff who work directly with clients and carers. This includes Support Workers, Direct Care Workers, Social Support staff, Allied Health Assistants, personal care, and lifestyle staff. It will be tailored to staff working in the CHSP sector.

About the trainer: Trish Miller has over 20 years’ experience writing, researching and delivering education sessions for the community care sector. Trish is a qualified nurse, with further studies in Marketing, adult education, and Business Law. Trish was the Business Manager for education and Training at RDNS (Bolton Clarke) before setting up her own training consulting practice in 2006 (IQ Enterprises).

CHSP Advisory Hub

The CHSP Advisory Hub aims to equip CHSP providers with the knowledge, tools and strategies necessary to support planning for the changes between now and 2027.

CHSP providers can access a range of resources and information related to the delivery of CHSP services here.

Webinar – caring for someone living with HIV

Elder Rights Advocacy, Living Positive Victoria & Thorne Harbour Health are hosting an online webinar on 9 October 2024 at 2pm as part of Victorian Seniors Festival.
A panel of experts will outline issues relating to a person living with HIV accessing aged care services. Learn about HIV transmission, treatments, & lived experiences. Increase knowledge and confidence to care for a person living with HIV.

It’s free but please register here or details and registration here

24 October: 10 Strategies for Reform Success

This 2-hour online workshop is hosted by Jennene Buckley, aged care specialist and former executive director and CEO of Feros Care. Jennene will share her top 10 strategies for reform success.

What we’ll cover

Strategy & Planning. Integrate the aged care reforms into your strategy, operations, and board reporting.
Client Experience. Navigate the implications of star ratings and elevate your customer voice programs.
Digital Transformation. Grasp the significant shifts in using technology for home care service delivery.
Workforce Innovation. Work through priorities for workforce planning and key strategies for home care providers to attract and retain their workforce.
New Home Care Model. Understand the new home care model, products and services to inform future service development.

… And so much more!

Bring your questions to the Q&A.

Who Should Attend?

CEOs, senior managers and program coordinators from CHSP-funded aged care providers who are seeking ideas, inspiration and clarification on the reform agenda.

Cost: This workshop is provided at no cost to CHSP-funded organisations.
When: Tuesday, 24 October, 2:30 to 4:30 pm AEDT
Where: Zoom

Facilitated by
Jennene Buckley, Enkindle Consulting

Presented by
The SSD Connect Alliance

For more info & to register click here 17

Grief and Loss webinar

Swinburne University’s Wellbeing Clinic is holding a webinar on grief and loss.

The webinar will explore the losses associated with ageing and practical ways to support the grieving older person.

This webinar is for people working in aged care, as well as psychologists, social workers, counsellors and volunteers who work with older people.

When: Friday 20 September, 4:45 pm to 6:00 pm (AEST)

Register now 6.

For more information, see Swinburne University’s webinar schedule 6

Welcome to the CHSP Advisory Hub

The Department of Health and Aged Care (DoHaC) have announced that the Commonwealth Home Support Programme (CHSP) has been further extended from 1 July 2025 to 30 June 2027. This means that CHSP providers will transition to the new Support at Home program no earlier than 2027.

The Aged & Community Care Providers Association (ACCPA) is the national association for providers of residential aged care, home and community care, retirement living and related services.

ACCPA is supporting Commonwealth Home Support Programme (CHSP) providers to implement new aged care reforms and prepare for the transition to the Support at Home Program.

The CHSP Advisory Hub aims to equip CHSP providers with the knowledge, tools and strategies necessary to support planning for the changes between now and 2027.

CHSP providers can access a range of resources and information related to the delivery of CHSP services here.

Navigating the Strengthened Aged Care Standards: Essential Updates on Medication Management for Home Care Providers

Webinar Overview:

As part of the Strengthened Aged Care Quality Standards, Standard 5 Clinical Care includes outcome 5.3, ‘safe and quality use of medicines’.

What does this new requirement mean for home care providers, and how can it be implemented? To meet this standard, all providers are required to have a robust set of systems and processes in place for the safe management of medication. This includes systems for administration, reviewing, monitoring, mitigating risks and reporting.

During this 1.5-hour webinar you will hear from a panel of industry representatives sharing their knowledge and perspectives. The Aged Care Quality and Safety Commission will outline new requirements for quality use of medications in home care under Standard 5, and the implications for providers. Joining the panel will be two home care providers with different perspectives: one a small rural provider, and the other a large provider with a wide span of operation. We will also hear about future developments in assistive technologies to improve safe and quality use of medication in the home.

Panelists will take part in a discussion on medication management challenges for home care providers and their clients and provide solutions and strategies to address them.

Who should Attend:

Providers of home care services with the responsibility for care management, clinical care and clinical governance

Learning Outcomes:

Understand the key changes for home care providers in the strengthened standards in relation to medication management
Strategies and systems implemented by small and large providers to manage medication in their home care services
Discover technology solutions that can support medication management
Understand the challenges faced by home care providers with medication management and how these can be addressed

Navigating the Strengthened Aged Care Standards: Essential Updates on Medication Management for Home Care Providers – ACCPA

Sensitive Intake Conversations – Helping Hand & Relationships Australia

Helping Hand in partnership with Relationships Australia have created a free course to assist aged care professionals to engage in respectful and inclusive conversations with older people who have a history of Trauma.

Sensitive Intake Conversations – Helping Hand

CHSP Reforms relating to Dementia Care

Link with information here:
Dementia in Australia, National policy response to dementia – Australian Institute of Health and Welfare (aihw.gov.au

Trauma informed care resources

Link with resources here:
Care and Support Mental Health Resources – Human Services Skills Organisation : Human Services Skills Organisation – Growing the human services workforce (hsso.org.au)

Translating and interpreting services

Providers and people working in aged care can access free translating and interpreting services to communicate with older people in different languages.

A good place to start for information about these services is the translating and interpreting webinar. You can watch the webinar recording, download the slides and read the questions and answers from the session.

More information and resources:

Elevate your knowledge of reablement with FREE resources

Visit https://keepable.com.au/ 8 to explore our amazing FREE resources, connect with like-minded professionals, frontline staff, and Allied Health providers and embark on a journey of transformative care.

Together, we can create a brighter, healthier future for seniors in our communities. Every opportunity matters! Register NOW and join count me in to receive up to date evidence-based resources and the latest information on Wellness and Reablement approaches.

28th August – Elder Abuse: Identifying, Responding & Referring Including SIRS Reporting

Presented by the Eastern Health Family Violence Project Team and the Eastern Community Legal Centre (ECLC) in conjunction with Eastern Health Community Health.

Please join us online to learn more about elder abuse, including:

• Identifying elder abuse

• Using sensitive inquiry

• Risk Factors and Indicators

• Responding Respectfully

• Referral Pathways

• ELSA Health Justice Partnership

• Secondary Consultation Options

• MARAM and Information Sharing

• SIRS reporting

Wednesday August 28th 2024 at 1.30pm

Microsoft Teams Meeting

(Join conversation 3)

Meeting ID: 443 917 838 706
Passcode: dELk7c

Silver Rainbow LGBTI+ Ageing and Aged Caretraining

Sector Support & Development providers are collaborating to offer Silver Rainbow LGBTI+ training to CHSP staff and volunteers, delivered by Twenty10.

This face-to-face training will be from 9:30am to 12:30pm on Thursday 5th September at Hurlstone Park.

Morning tea will be provided.

A compulsory 1 hour e-module will also need to be completed before attending. This will be sent after registration.

The learning objectives of the training are:

Develop an understanding of the lived experience of LGBTI+ older people.
Increase knowledge of sector requirements for providing inclusive care.
Increase understanding in providing inclusive environments for LGBTI older people accessing community and residential aged care services.

Registration link: https://4cs.civicrm.com.au/civicrm/event/info/?reset=1&id=421 1

Please see attached flyer for more information, and share with your network if you like.

LGBTI+ Ageing & Aged Care Training POSTER.pdf (1.4 MB)

ACCPA Older Minds Matter Training Series

ACCPA is providing specialised training to support the awareness and understanding of mental health problems in older people.

Attached is a flyer providing dates and details for registration to attend these sessions.

Please feel free to share among your CHSP providers.

2024 Older Minds Matter digital flyer Aug – Oct FINAL.pdf (383.2 KB)

Free for CHSP Providers – Health Literacy in Home Care: Friday 16th August 11am – 1pm AEST

Are you confident that your current non-clinical care routines involve regular and systematic checks on your client’s health and well-being?

Can you show evidence that your staff understand the importance of these regular health check-ins and consistently carry them out?

Do you want to be clear about your workforce’s ‘scope of practice’ when it comes to dealing with the health issues of older people?

The home care landscape is undergoing significant changes, with a heightened emphasis on providing health and clinical care supports. As a provider, it is essential to recognise that this shift highlights the importance of incorporating comprehensive procedures for regular check-ins. This also includes effective communication and collaboration with other professionals involved in the delivery of health and clinical care services to ensure a holistic approach to consumer well-being.

The future in-home support program is expected to include a clinical care and specialised support service type, with heightened responsibilities for on-going monitoring of consumer’s health care needs.

Free Webinar for Frontline Workers and Managers in NSW

The NSW Ageing and Disability Commission is running a free Webinar for Frontline Workers and Managers.

The webinar will equip you with information about the ADC’s work to support older people and adults with disability to live free from abuse in their family, home and community.

The webinar will include information about:

The role and work of the NSW Ageing and Disability Commission
The different types of abuse, neglect and exploitation of older people and adults with disability within the family, home and community
How you can identify and respond to the abuse, neglect and exploitation of older people and adults with disability in their family, home and community

The webinar will also include case studies and an interactive Q&A component.

Change Management and Navigating Transitions

Workshop overview:

In the modern workplace, change is constant; and the pace of change continues to increase. Change management skills are crucial to effective leadership. Change Management and Navigating Transitions will equip you with the essential tools you need to adeptly manage and navigate organisational change. This workshop will outline key principles and practices of change management and introduce you to some simple but effective transition strategies.

Change Management and Navigating Transitions will deliver the insights and practical tools you need to lead your teams through periods of transition and reform. Learn how to plan, communicate and implement change, both externally driven through reform and as an outcome of continuous improvement and innovation.

Who should attend:

Executive leaders, senior staff, managers and team leaders

Outcomes of this workshop:

Understand key principles for successful change initiatives
Clearly communicate the need and purpose for change
Foster engagement and support for change
Address resistance and concerns
Identify potential risks associated with change
Develop contingency plans to address unforeseen challenges
Motivate and guide team members through the change journey
Foster a culture of adaptability and resilience

Click here to register: Change Management and Navigating Transitions – ACCPA

Professional Boundaries for Direct Care Staff

Training for distribution to CHSP Providers
Professional Boundaries for Direct Care Staff

26th September 12.30pm 12
1st November 10.00am 5
20th February 2024 10.00am 3
15th April 2024 10.00am 1

This course will build your understanding and knowledge of professional boundaries. We will discuss how boundaries are developed and explore some of the issues that can compromise workers from being professional and becoming too involved with clients. We will also discuss difficulties that arise when staff operate outside the professional boundaries of the organisation.

Key Questions we will answer.

• Why is it important to have a consistent approach?

• How do policies and procedures provide consistent boundary guidelines?

• How can we be “friendly but not friends” with clients and recognise changes?

• How does culture influence professional relationships?

• What behaviours create risks and breaches in the workplace?

• What to do when issues arise and the importance of reporting and managing risks

The webinar will be tailored to staff working in direct service provision roles across a range of settings. The content will therefore be linked to the Health Records ACT 2001, Australian Community Industry standards, quality standards and programme guidelines.

Webinar for CHSP providers: Inclusive use of digital and non-digital communications

This one-hour session will provide valuable insights and practical tips on effectively using both digital and non-digital communication methods to better serve the older population.

This webinar is designed to help CHSP providers enhance their communication methods with older clients. Drawing from the latest research and guidelines, this session will offer practical advice on using both digital and non-digital communication effectively.

By attending this webinar, you will be equipped with the knowledge to improve your communication methods, ensuring that all older Australians can access and engage with your services effectively. Register today and make a positive impact on your clients’ lives!

Secure your spot by clicking on the registration link 1 and filling out the required information. Don’t miss this opportunity to gain valuable insights and enhance your communication strategies.

For any questions or further information, please contact Jean-Marc Kurban at 9655 2161 or jmkurban@cotavic.org.au

Why attend?

Learn the importance of offering diverse communication options.
Understand the digital communication challenges faced by older Australians.
Gain practical guidelines and tips to improve your agency’s communication strategies.
Enhance your ability to assess and meet the communication needs of your clients.

What you’ll learn:

The necessity of offering a mix of communication options to meet diverse needs.
Key findings on older Australians’ use of digital communications.
Tips for promoting programs and onboarding new clients.
Strategies for addressing communication challenges related to disability.
Best practices for ensuring inclusive communication across your services.

Assisting someone to get in and out of car video by Carers NSW

Useful 3 mins video clips on assisting people getting in and out of cars developed by Carers NSW. Great for transport and social support providers.

Assisting someone to get in the car:

Click here to watch.

18 June: Environmental, Social and Governance (ESG) Webinar – considerations for CHSP providers

The national SSD Compliance and CHSP Business Practices Workgroup is bringing to CHSP providers a webinar facilitated by Nicki Doyle from KPMG. The focus is how providers can contribute to creating a more resilient and environmentally sustainable system to address climate challenges that are likely to become more prevalent in the future.

The session will suit all levels of personnel from CHSP organisations, so please spread the word.

Session times and details
NSW/ACT/VIC/TAS/QLD – 11:30am-1:30pm
SA/NT – 11:00am-1:00pm
WA – 9:30am-11:30am

Facilitated by Nicki Doyle, National Sector Leader – Ageing; KPMG Australia
Panel members include Faye Spiteri, Chief Executive Officer at Fronditha Care; and Rosy Walia, Chief Executive Officer at Multicultural Care
To register: KPMG Environmental, Social & Governance (ESG) considerations in Aged Care | Humanitix 4

National Suicide Prevention for Seniors Program

Would you know what to do if someone you support was experiencing thoughts of suicide?

Anglicare offers free suicide prevention training workshops. Here’s what Karen, a past course participant says:

“I think the program was very useful and interesting. I loved the interactive parts as this kept everyone engaged and interested.”
– Karen, Residential Aged Care, New Auckland Place

This free 3 hour online course equips those who support older people with the knowledge to help prevent suicide. Learn to see the signs of suicide, have a conversation and refer the person to professional support.

You will learn to see the signs of suicide, have a conversation and refer the person to professional support.

If you are interested, email suicide.prevention@anglicare.org.au or visit suicide prevention for seniors on the Anglicare website.

Build your palliative care skills

Build your skills and confidence to care for people at the end of their life. Free palliative care education and training is available to anyone who works in aged care.

We have a new communication toolkit for providers to encourage aged care workers to sign up for palliative care training.

The toolkit includes: posters, videos, brochures, wording for text message and social media. You can also order hard copy brochures and posters.

Download the communication toolkit now.

Webinar: Managing compassion fatigue for CHSP providers

Vision Australia is holding a webinar for Commonwealth Home Support Programme (CHSP) providers.

The webinar will discuss the impact of compassion fatigue and proactive strategies for prevention and management.

When: Thursday 6 June, 12 pm to 1 pm (AEST)

Join the webinar to learn techniques to cultivate resilience, foster healthy boundaries and nurture wellbeing.

Register now.

Webinar: Older Women and Elder Abuse

Join Swinburne University’s Wellbeing Clinic for Older Adults for a webinar on the elder abuse of older women.

This webinar is for people working in aged care, as well as psychologists, social workers, counsellors and volunteers who work with older people.

When: Friday 31 May, 4:45 pm to 6:00 pm (AEST)

Register now.

Webinar: Building a culturally diverse workforce

Join a webinar on Building a culturally diverse workforce hosted by the Department of Employment and Workplace Relations.

When: Wednesday 12 June, 1:00 pm – 1:30 pm (AEST)

Are you looking to develop a more diverse workforce? Learn from industry experts about recruitment strategies and the benefits of hiring multicultural staff.

This webinar is part of the Hiring Outside the Box series on alternative recruitment practices to develop your workforce.

Register now.

Identifying and Addressing Elder Abuse | Webinar and Resource for CHSP Providers

In any given year, 1 in 6 older people will experience elder abuse, a pervasive issue within the spectrum of family violence, often marked by a victim’s inability or unwillingness to report or acknowledge the abuse. CHSP providers play a vital role in this context. In cases where elder abuse is suspected, providers are sometimes required to document and respond to these concerns promptly.

CHSP providers are invited to join Seniors Rights Victoria and COTA Victoria for an essential webinar that will deepen your understanding of elder abuse and enhance your skills in identifying, documenting, and effectively addressing this critical issue.

This single session is offered over one morning or one afternoon, so please register for the date and time that suits you best.

Registration will also be accompanied will a resource elaborating on content in the webinar

Morning session (11 June, 11 am – 12 pm AEST): Register Here 4

Afternoon session (13 June, 2-3pm AEST): Register Here 3

If you or your organisation has issues signing up for the webinar, or you would like more information, contact COTA Victoria’s Advocacy and Policy Advisor Jean-Marc Kurban at jmkurban@cotavic.org.au or call 03 9655 2159.

Translating and interpreting services for aged care

This webinar is about the free translating and interpreting services available to the aged care sector to help providers communicate with older people in different languages.

Tuesday, May 14 2024 2:00 pm AEST to 3:00pm AEST

Translating and interpreting services for aged care | Australian Government Department of Health and Aged Care

Menu and Mealtime Review Program – Expressions of interest

The menu and mealtime reviews provided under this program are free and confidential. All residential aged care services are eligible to nominate their interest in the program, although places are limited.

The expression of interest process will close on 10 May 2024.

Menu and Mealtime Review Program – Expressions of interest | Aged Care Quality and Safety Commission

NSW Ageing and Disability – Elder Abuse for professionals

This introductory online training course will improve your detection and response to abuse, neglect and exploitation.

Module one (nsw.gov.au)

Mental Health Support (Staff and Volunteers) (1hr)

Poor mental health and mental health conditions are one of the number one reasons that people visit their GP, but do you and your staff know how to support someone with a mental health concern? In this workshop we look at signs that someone requires help, we explore empathy and what it means to be a good listener. We also look at how you can support and talk to someone to manage their mental health.

Learning outcomes:

What are the reasons people need support?
When should I be concerned?
The importance of listening.
Ways to support someone whilst maintaining our boundaries.

Facilitated by: Adam Holstein

Date: Tuesday 30th April
Time: 2:00pm-3:00pm AEST

Mental Health Support Training | Humanitix

KeepAble – Reablement Essentials

Welcome to Reablement Essentials volume1 – LifeCurve™. LifeCurve™ is an evidence-based tool that can improve the Wellness and Reablement discussion between providers and clients. Using this resource, providers can help clients recognise the value of the wellness and reablement approach.

Reablement Essentials volume 1 – Explaining Lifecurve™ (keepable.com.au)

KeepAble – Reablement Conversations with Hilary O’Connell

Choose any of the podcasts in the link below to gain fascinating insights into how reablement has been used with great success for a variety of clients, what reablement means to these prominent sector professionals and gain a few tips and tricks on implementing reablement for your clients.

Reablement Conversations with Hilary O’Connell | KeepAble

KeepAble – Bitesized Sessions

The iLA KeepAble team has worked with service providers and Regional Assessment Services to develop content that will assist staff to understand the importance of adopting this way of working, and the pivotal part it plays in enabling older people to stay at home for longer.

Professional development resources for the CHSP sector | KeepAble

Upcoming Training Sessions for April 2024

To register, follow the registration link in each of the fliers attached.

Tuesday 16 April 2024
Enterprise Digital Adoption and Change Management 16 April 2024.pdf (227.2 KB)

Tuesday 30 April 2024
Enhancing Compliance and Care Outcomes in Home Care 30 April.pdf (207.9 KB)

The five ‘R’s for Mindfulness and Resilience During Turbulent Times

Join this interactive webinar facilitated by Jenny Steadman from Potential Project to unpack techniques around building resilience, mindfulness and managing change. Learn about the 5 Rs of resilience, and practical techniques to reduce stress, focus on key tasks, and make informed decisions.

This webinar is open to those working within Commonwealth Home Support Program Services, and focuses on changes within the aged care sector.

Thursday 11 April 2 – 3:30pm AEST

Click here to learn more

Preparing CHSP Providers for the New Age Quality Standards Webinars

The National Sector Support and Development Network (SSDN) invites you to an engaging and informative 3-part series in preparing CHSP Providers for the New Aged Care Quality Standards facilitated by Lorraine Poulos and Associates.

The sessions will cover:
– an exploration of each Standard in detail,
– an overview of the new program structure and how the Standards are proposed to interact with it,
– a discussion of the application in a CHSP setting,
an outline of the compliance requirements.

Each attendee will be provided with an easy to use workbook to follow along during the webinar and resources.

Don’t miss out on this free opportunity to prepare for the new standards and ensure your organisation is up to date with the changes.

Webinar 1: Thursday 18th April 2024. 10.30am – 12.00pm.
Standards 1 & 2.
Standard 1 – The Person
Standard 2 – The Organisation

Webinar 2: Thursday 9th May 2024. 10.30am – 12.00pm.
Standards 3 & 4.
Standard 3 – The Care & The Services
Standard 4 – The Environment

Webinar 3: Thursday 6th June 2024. 10.30am – 12.00pm.
Standards 5, 6 & 7.
Standard 5 – Clinical Care
Standard 6 -Food & Nutrition
Standard 7 – The Residential Community

Click here to view the flyer and register.

Wellness & Reablement for Community Occupational Therapy – Online Workshop : Wednesday 27th March 2024

‘Wellness & Reablement for Community OTs – a one hour session designed for Community OTs who work with Commonwealth Home Support Programme (CHSP) clients.

• Find out about Wellness and Reablement means in CHSP.
• Have your questions answered on how reablement works in practice.
• Enhance your knowledge on supporting OT clients with Reablement.
• Review OT specific scenarios & case studies.
• Community OT’s new to Wellness & Reablement & experienced OT’s are encouraged to attend and share their knowledge.

Hosted by Barwon, Grampians, and Hume Sector Support and Development Consultants @SallyDaggBCH-Moderator @GatewayHealth-Hume

Date: Wednesday 27th March 2024, 2.30pm- 3.30pm (AEDT)
Registration is required: Meeting Registration – Zoom
After registering, you will receive a confirmation email containing information about joining the meeting.

Volunteer Recognition (for CHSP Providers)

With National Volunteer Week fast approaching (May 20-26) this free webinar will help providers kickstart their volunteer recognition and celebration activities, and assist in planning an ongoing recognition program.

Click here to register

Guide to developing a business case for CHSP providers

Recently, MOWNSW received a report about a member service whose meal outputs were significantly lower than their funding. The service was then asked by the Department to present a business case to justify retaining their funding.

Click here for more information

Professional development resources for the CHSP sector

Wellness and reablement are an integral part of empowering older Australians to actively participate in happier, healthier, and independent lives. KeepAble has developed e-Learning modules to help those working in the aged care sector to become the voice of wellness and reablement.

Click here for more information

How to use ACT! Emergency Preparedness Toolkit for clients

Training in the use of the ACT! resources is available for all in-home care, community and service organisations, face to face, online, or customised for your needs.

What is it? Learn more about the ACT!, a set of resources for in-home care, community and service organisations’ staff and volunteers to use with clients to empower them to prepare for emergencies.

The training overviews the toolkit, having conversations, and how to refer to emergency service organisations for support. Resources are provided to all participants, thanks to Australian government funding for this program.

Training is available face to face, or online. If you would like a presentation or training customised for your organisation or region, please contact Jenni Harding, ACT! Project Officer
Mobile: 0459838795

Email: emergencyprep@nswmealsonwheels.org.au

Discounted Silver Rainbow Training – LGBTI+ Diversity and Inclusion Training for CHSP providers

COTA SA is currently offering CHSP providers a 25% discount on Silver Rainbow Training SRT helps management, staff, carers and volunteers better understand the needs of their Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI+) clients and residents. Through a focus on Diversity and Inclusion – within the context of organisational development – participants have the opportunity to explore practical ways of making their own practice more welcoming and more inclusive.

Please call for further details: 8232 0422 or contact the SRT Team Leader on mkhizam@cotasa.org.au

Free CHSP webinar – Launch of the ICT toolkit

Join us as we launch the ITC Toolkit: A Practical Guide to Implementing a Home Care Client Management System (CMS) Tuesday 27th February at 12:30pm

Through conversations with CHSP providers, it was evident that for many the process of selecting and implementing a Client Management System was overwhelming and starting the process can be daunting. Some providers are operating with multiple systems covering rostering, client assessment and notes, billing and budgeting and data reporting.

Given the considerable investment made by providers when implementing a new Client Management System, it needs to be a planned approach to ensure that the process of selecting and implementing a new system is manageable.

The ITC Toolkit, developed in collaboration with SSD Partners – Bayside City Council, Grampians Region Sector Development, Warrnambool City Council, West Gippsland Health Care Group, and Enkindle Consulting, has been designed to enable providers (CHSP and HCP) to better understand each step of the Client Management System (CMS) selection and implementation process, helping to avoid common pitfalls when purchasing and setting up a new CMS.

The Toolkit includes a range of checklists and templates, and there is also a ‘how to use’ video.

CHSP providers can use these templates, guidelines and checklists to prepare, evaluate, and implement a CMS. The kit has been prepared for general guidance and does not constitute professional advice.

Click here for more information

Dementia Free Modules

Here are some links for great free online modules offered by the University of Tasmania. Those are a great opportunity to increase your knowledge in dementia or either share with you network of Community Workers and the general public.

Understanding Dementia MOOC – Wicking Dementia Research and Education Centre | University of Tasmania (utas.edu.au)

Preventing Dementia MOOC – Wicking Dementia Research and Education Centre | University of Tasmania (utas.edu.au)

Volunteers and Volunteer Managers: New training and resources available

New training and resources are now available for volunteers and volunteer managers in aged care.

The Aged Care Quality and Safety Commission have published new resources 37 including videos, factsheets, and online modules.
Topics include the:

Code of Conduct for Aged Care
Serious Incident Response Scheme (SIRS)
Complaints process.

The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 22 on:

elder abuse
the role of OPAN as an advocacy service.

Disability Training – free – disability awareness

2.5 – 3 hours of free online training to increase your understanding about barriers for people experiencing disability when accessing healthcare.

Click here to learn more

Maggie Beer Foundation Online Training Modules

With limited industry-specific training available for cooks and chefs in the Aged Care Sector, Maggie Beer Foundation 8 aims to fill this critical gap in the learning space. In collaboration with dietitians and scientists, we have designed a comprehensive online training program, available in 11 short-format modules. It is the Foundation’s aim to ensure accessible and relevant training resources are available for anyone focused on improving the food experience for elder Australians.

Click here to learn more.

CHSP Volunteer Recruitment – Role Descriptions

A recorded, free, access any time, 12-minute express webinar, about volunteer role descriptions

Why role descriptions are an important part of the recruitment process
The essential elements of an effective volunteer role description
Inclusive role descriptions

Click here to learn more.

Cultural Safety Training Ngarra

Feel free to contact Booroongen Djugun Limited SSD for delivery dates in 2024 – in your LGA/Regional CHSP Sector Support delivery area – available for CHSP Providers and SSD networks.

Click here to learn more.

Statement of Rights: CALD Focus

This new educational video, “Statement of Rights: CALD Focus,” which emphasizes engaging Culturally and Linguistically Diverse (CALD) individuals in the planning and decision-making processes regarding their care. This initiative relevant to all health care providers, advocacy groups, and community leaders who are committed to improving health outcomes and individual experiences for CALD communities. The purpose of this video is not only to educate and inform but also to inspire action and foster deeper understanding of the unique needs and challenges faced by CALD communities.

Click here to watch this education video.

Equip Aged Care Learning at Wicking Dementia Research & Education Centre, University of Tasmania

This introductory presentation was delivered by the Wicking Dementia Research & Education Centre, University of Tasmania at the Northern Collaborative Project (NCP) Network meeting on Wednesday 8 November 2023.

Funded by the Department of Health and Aged Care, the Wicking Dementia Centre has launched a free online microlearning program- Equip Aged Care Learning to build capacity within the aged care sector. The online program was designed to be easy to access, requiring minimal downtime to complete, while still providing essential learning to assist with the provision of quality care.

Click here to view the recording.

Bite sized training around Aboriginal Kinship systems

These are great bite sized training sessions for CHSP providers to gain a better understanding of:

Aboriginal Kinship systems and how they operate
Aboriginal social structures and how these are different to Western societies
potential conflict in working with people from differing cultural backgrounds
how cultural difference impacts upon Aboriginal people in the social systems which operate in Australia (through education, criminal justice systems and the legal system more broadly, etc.).
Kinship Module – Kinship Module – The University of Sydney 26

Service Model Review and Optimization Training for CHSP providers

Inner West Sydney, Central West and Orana Far West Regions are facilitating a training session on Service Model Review and Optimization.

Details

Date: Wed 8 Nov 2023
Service Model Review Development and Oprimization.pdf (254.5 KB)
Time: 9:00am -12:00n
Trainer: Lorraine Poulos and Associates
Eventbrite registrations: Service Model Review, Development and Optimization Registration, Wed 08/11/2023 at 9:00 am | Eventbrite 3

Professional Practice Series for Direct Care Workers

The series builds direct service staff’s understanding & confidence in 3 key areas.

UNDERSTANDING CONFIDENTIALITY
26 October Find out more & register

PROFESSIONAL BOUNDARIES
2 November Find out more & register

DOCUMENTATION & REPORTING
9 November Find out more & register

WHO’S IT FOR: Staff who work directly with clients and carers in CHSP-funded programs. This includes support workers, direct care workers, social support staff & allied health assistants.

FACILITATED BY: Trish Miller from Kate Pascale & Associates.

PRESENTED BY: The SSD Connect Alliance

WHERE: Zoom

Elder Abuse: Identifying, Responding & Referring Including SIRS reporting

Elder Abuse: Identifying, Responding & Referring

Presented by the Eastern Health Family Violence Project Team and the Eastern Community Legal Centre (ECLC) in conjunction with Eastern Health Community Health.
Please join us online to learn more about elder abuse, including:

When: Thursday 16th November 2023 at 10am

Click here to learn more

Volunteers and Volunteer Managers: New training and resources available

New training and resources are now available for volunteers and volunteer managers in aged care.

The Aged Care Quality and Safety Commission have published new resources 15 including videos, factsheets, and online modules.
Topics include the:

Code of Conduct for Aged Care
Serious Incident Response Scheme (SIRS)
Complaints process.

The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 10 on:

elder abuse
the role of OPAN as an advocacy service.

Upcoming workforce enhancement CHSP courses

Vision Australia is hosting a range of workforce enhancements courses in 2023-2024 that are free to CSHP providers.

Introduction to accessible communications and marketing – Tuesday 3 October 130pm AEDT

Vision Australia’s digital access experts invite CHSP providers to take part in a free webinar about accessible communications and marketing.

The 2-hour webinar is suitable for CHSP aged care workers and communications and marketing staff and will cover:

practical advice on implementing accessible communication techniques for websites, emails, social media and documents
writing alternative text for images to ensure access for people who experience vision loss or blindness.
video captions, transcripts, sign language versions, audio description
ensuring text and language are readable for all.

Please register to secure your spot at Introduction to Accessible Communications and Marketing | Humanitix 2

There are 30 spots available. The course will also be available in March 2024.

Email questions to DigitalAccessTraining@visionaustralia.org

How connect older people with smart technology – 16 October and 13 November

Need advice encouraging older people to use smart technologies? Hundreds of Vision Australia CHSP recipients use Echo Dot to access information and remain connected to friends and family.

This webinar covers Vision Australia’s Echo Dot program including:

· How this pilot project has been scaled into a national program.

· Examples of how Echo Dot has enhanced older people’s social participation and independence.

· What participants have to say.

· Challenges and advice on connecting older people with smart technologies.

· Practical advice on introducing this technology to your clients.

Monday 13 November: Webinar Registration – Zoom 1

Any questions? Email Reeni.ekanayake@visionaustralia.org

Introduction to Accessible Documents – Thursday 2 November 130pm AEDT

Are your documents accessible to everyone? Unless you have undergone training, you risk creating documents that everyone can’t use including, people living with vision loss or blindness.

Join Vision Australia’s 2-hour training webinar and learn how to:

Use the suite of inbuilt accessibility tools in Word, PDF and Adobe Acrobat.
Check Word and PDF documents to ensure accessibility requirements have been met.
Understand the importance of accessibility in documents.

This course is free for CHSP providers and suitable for communications and marketing specialists and content authors. There are 30 spots available for this session.

Not free to attend?

Please register for a session on 27 Nov, 31 Jan 2024 and 13 March 2024.

Questions? Contact DigitalAccessTraining@visionaustralia.org

Introduction to Screen Readers – Wednesday 15 November 130pm AEDT

Does your role involve social media, websites and content creation?

Your platforms must be accessible to all, including for people living with vision loss or blindness.

During this interactive two-hour training webinar learn:

What is a screen reader and who uses them?
Overview of the main screen readers available and advice on using them for testing.
How to test websites and content using the NVDA and iOS Voiceover screen readers.
The limitations and differences between the experience of a sighted person testing with a screen reader (who can see the screen) and a person who is blind using a screen reader.

This session is free and available to CSHP providers.

There are 20 spots available for each session.

Please register to secure your spot: Introduction to Screen Reader Testing | Humanitix 2

How to support older people displaying difficult behaviours – 21 November 12pm AEDT

Struggling to support an older person who is displaying challenging behaviours?

As an aged care provider, supporting older people can sometimes be challenging especially if they’re experiencing tough health conditions and major life changes.

With CHSP providers preparing for reform, understanding how best to support the specific emotional needs of older people is critical.

Vision Australia’s shares advice on the following:

• What is driving the challenging behaviour
• Ways to become aware of your emotions and managing unpleasant feelings
• Methods that unpack why the individual might be distressed

The Basics of DEX Reporting Training for CHSP Providers

16th October 2.00pm- 3.30pm

15th November 10am – 11.30am

4th December 2.00pm – 3.30pm

7th February 10.00am – 11.30am

11th March 2.00pm – 3.30pm

This 90 minute program will run through step by step how to work through your organisation’s DEX Reporting – an essential training for all staff completing DEX.

It includes; What Is the Data Exchange; How is it Structured; More on Outlets; Data Exchange Framework; Priority Requirements; Data Exchange Protocols

Learning objectives

✓ Provide learners with the foundational skills to report and make use of the Data Exchange

✓ Understand key elements of the Data Exchange (DEX) framework ✓ Be equipped with the necessary skills and knowledge to provide accurate reporting that is compliant with the Commonwealth Home Support (CHSP) Guidelines and reconciles with your organisation’s records

✓ Understand the importance of accurate record keeping and quality data

✓ Understand how data reported through DEX is used

✓ Know where to access resources to support your work

Understanding ourselves and others. CHSP training for providers. 26/09/2023.

During this series of 5 workshops, you will collaborate with managers from a range of different care organisations to develop your own leadership skills and capabilities. You will learn practical techniques and take away tools that can help you be a more effective leader for your team and organisation

Click here to learn more.

Psychological Health and Safety for Leaders webinar – 02/11/2023.

For years many leaders have understood the need to create a physically safe place to work. However, few leaders understand the positive impacts that reducing psychosocial risks and hazards can have on the wellbeing, productivity and performance of their team.

What is Psychosocial risk and why is managing it important?

The regulation of work health and safety has undergone recent changes, with regulators across Australia pushing to better address psychosocial hazards in the workplace. SafeWork Australia defines psychosocial hazard as “anything that could cause psychological harm (e.g. harm someone’s mental health).

Click here to learn more.

Aged Care Learning Packages

Equip Aged Care Learning Packages are designed for aged care workers, caregivers, and anyone interested in understanding the aged care sector.

The modules cover a range of topics including dementia care, palliative and end-of-life care, trauma-informed care and more.

Each free module takes 10 minutes to complete from a phone, tablet or computer. A downloadable certificate of completion is available for each module.

The final module on Aboriginal and Torres Strait Islander Cultural Awareness is now available.

Equip Aged Care Learning Packages were developed by the Wicking Dementia Research and Education Centre, University of Tasmania, with funding from the Department of Health and Aged Care.

Take advantage of the free learning opportunity at Equip Aged Care Learning Packages.

Finance Essentials Training. 16th October 2023, 10am – 11.30am.

Sector Support and Development have engaged the Pontem team to deliver and provide digital training module and facilitated workshop that will start to unlock the secrets to financial excellence – and business sustainability. This module is designed for Operational Leaders who want to learn more about finance fundamentals.

Click here to learn more.

Recruitment and Retention of the Care Workforce training for CHSP 16th November 9am ADST

A conversation with Neil Eastwood on the challenges of the Care Workforce, lessons learned from the UK.

Together with the live session, you’ll get comprehensive insight and practical solutions relevant the care sector workforce challenges:

Neil Eastwood has shaken up the Care Sector by his brutally honest research findings and practical, down-to-earth solutions to find and keep care staff (especially those that you’d like to clone). Neil is an authority on care recruitment and retention, the author of the book Saving Social Care and the founder and CEO of Care Friends, the employee referral app for the sector.

He has spent the past thirteen years researching and testing best practice methods of finding and keeping care workers, helping providers transform their recruitment process. He was previously a director at a national home care provider with 10,000 staff and speaks internationally on how to find and keep great care staff.

Along with this you will have access to Neil’s masterclass, highly relevant, on-demand presentations that target the current care workforce challenges which your managers can view at any time

Click here to learn more.

Professional Boundaries for Direct Care Staff

Training for distribution to CHSP Providers
Professional Boundaries for Direct Care Staff.

26th September 2023 at 12.30pm

1st November 2023 at 10.00am

20th February 2024 at 10.00am

15th April 2024 at 10.00am

Trauma & Aged Care – Pheonix Australia

Many older people have experienced trauma at some point in their life. Aged care workers can also be exposed to trauma as part of their work. Information and resources are available for people affected by trauma and those who support them.

Click here to learn more about Trauma & Aged Care Managers

Click here to learn more about Trauma & Aged Care Workforce

Assisting someone to get in and out of car video by Carers NSW

Useful 3 mins video clips on assisting people getting in and out of cars developed by Carers NSW. Great for transport and social support providers.

Assisting someone to get in the car:

Click here to view

Assisting someone to get out of the car:

Click here to view

LGBTI+ Awareness Training for CHSP Providers:

Part 1 – Foundations

This session of LGBTI Ageing and Aged Care awareness training provides introductory information regarding the experiences and needs of older LGBTI+ people to provide staff and services supporting older people in the community with basic awareness and a foundation on which to build LGBTI+ inclusive practice.

This 2-hour, online session is delivered via Zoom and is for staff working across CHSP and/or supporting older people in the community or care settings. The session will provide participants with the following:

Information about the aged care sector requirements, frameworks & reforms regarding LGBTI+ inclusive practice
Awareness of LGBTI+ people, communities: terminology, definitions & history
Key aspects & issue of LGBTI ageing

LGBTI+ Awareness Training for CHSP Providers: Part 1 – Foundations Tickets, Tue 17/10/2023 at 1:00 pm | Eventbrite

Part 2 – Actions & Initiatives

Val’s presents part 2 of LGBTI Ageing and Aged Care training – LGBTI+ Inclusive Practice – Actions and Initiatives. This focus of this session is around the development of inclusive practice actions and initiatives in your service or individual practice.

This 2-hour, online session is delivered via Zoom and is for staff working across CHSP and/or supporting older people in the community or care settings. You are required to have participated in previous Val’s LGBTI Ageing & Aged Care training and/or the current Part 1 module – LGBTI+ Awareness Training – Foundations.

The session will not provide LGBTI+ awareness information but rather introduce and/or develop LGBTI+ inclusive practice and will cover the following:

An overview of aged care sector requirements, diversity/inclusive practice frameworks, reforms relating to LGBTI+ inclusive practice
Information about LGBTI+ inclusion and cultural safety
Tools for LGBTI+ inclusive practice
Opportunities to discuss and workshop LGBTI+ inclusive practice for older LGBTI+ people as they relate to your care environments.

LGBTI+ Inclusive Practice for CHSP : Part 2 – Actions & Initiatives Tickets, Wed 06/12/2023 at 1:00 pm | Eventbrite

Wellness & Reablement Professional Development

Thursday 9th of November 10am-11:30am via ZOOM

Delivered by Consultants: Sally Bambrook & Holly Kercheval

This session will provide a refresher on the Wellness & Reablement Principles/ framework, providing opportunies for reflection and sharing of practice.

Click here to learn more and to register

Free Aged Care Learning Packages

Wicking has developed free Equip Aged Care Learning Packages which are now available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families.

FREE – all modules are completely free
Learn when it suits you. Modules can be accessed at any time
Each module only takes around 10 minutes to complete
Accessible on a phone, tablet, or computer

Each learning module highlights key concepts on contemporary aged care topics and encourages participants to continue their learning by providing additional resources

A free, downloadable certificate of completion is available for each module. On completion of all modules in the introductory or refresher learning package, an additional certificate is available which details learning and CPD hours.

Click here to learn more.

Commonwealth Home Support Programme (CHSP) Manual 2023–2024

This 2023–2024 manual provides an overview of the Commonwealth Home Support Programme (CHSP), including the service types it funds and requirements for delivering those services. It is for CHSP-funded service providers to use, and forms part of their CHSP grant agreement.

Click here to learn more.

Volunteer Recruitment and Retention Presentation for CHSP Volunteer Involving Organisations

The Stories at the Heart of Recruitment – Recruitment and Retention strategy for CHSP providers. This presentation is aimed at providing recruitment and retention strategies for Volunteer involving organisations (VIO’s) that provide CHSP services through volunteers. This presentation is ideally face to face with much discussion and further information provided. Online recorded options will be provided at a later date.

Click here to learn more.

ORANGES Toolkit – Virtual / Online Sessions

3Bridges and STARS brings you Oranges toolkit – agility and resilience at work … for **
CHSP providers, board members, managers and team leaders… Make this your professional development program for the new financial year.

A Camp Quality social enterprise, Oranges toolkit is a FREE 8 week online program in 2 hour sessions will commence Wednesday 30 August – 5 December 2023.

Click here to learn more.

Upcoming programs for CHSP providers

Board Briefing and Reform update 5 6th July 5pm – 6.30pm

Facilitated by Enkindle

MAC Provider Portal – making it easy 7 18th July 1pm – 2.30pm

Facilitated by Kate Pascale

Aboriginal Cultural Awareness and Safety 2 19th July 9.30am – 3.30pm includes Aboriginal Art experience

Facilitated by Wunum

Formulating an Attraction and Recruitment Plan 3 27th July 10am

Facilitated by Enkindle

MAC Provider Portal – Making it Easy 4 23rd August 2pm – 3.30pm

Facilitated by Kate Pascale

Click here to learn more

Towards Specialisation | People from CALD Backgrounds | Friday 18th August 2023. 9.30am – 11.00am.

This online workshop supports you to understand the Specialisation Verification Framework and how it can benefit your organisation

Towards Specialisation Workshop Series

This series of 8 online workshops supports you to understand the Specialisation Verification Framework & how it can benefit your organisation & communities. Each workshop focuses on the people & communities recognised as special needs groups in the Aged Care Act 1997.

The Framework is tremendously beneficial whether you apply for Verification or not.

Click here to register

Towards Specialisation | Veterans | Thursday 20th July 2023. 9.30am – 11.00am.

This online workshop supports you to understand the Specialisation Verification Framework and how it can benefit your organisation

Towards Specialisation Workshop Series

The Framework is tremendously beneficial whether you apply for Verification or not.

Click here to register

Important changes to your Home Care Package budget

The Australian Government is funding a 15% increase to aged care worker wages from 1 July 2023. If you receive a Home Care Package, this will mean an increase to your package budget to ensure your services (including hours of service) are not impacted.

Click here to learn more.

Tools and promotional resources for your clinic

Tools to assist your dementia diagnosis conversations with your patients.

Click here to visit forwardwithdementia.au

Formulating a Workforce Attraction and Recruitment Plan; facilitated by Tash Edwards from Enkindle.
29/05/2023/

With an increased demand for Aged Care services, there is a need to effectively recruit and attract new workers to the sector. We know aged care providers are dealing with workforce supply issues, and sector reports have also highlighted how undervalued Aged Care workers are in our society and how we can play a role in changing the narrative for the better.In this webinar, Tash Edwards will present up-to-date recruitment attraction trends and strategies to help you better retain your workforce. Providing practical recommendations and tactics to enhance your organisational approach towards sourcing and attracting skilled talent into your team.

This 2-hour webinar (incl. Q & A) hosted by Tash Edwards, Aged Care and Workforce Specialist,
will cover the following topics:
• Government-funded Initiatives to support planning, attraction, and Recruitment
• Employment Alliances, Partnerships and Training Pathway for Aged Care Workers
• Supporting and Supervising new recruits as they navigate their way through their new role
• Free and Affordable resources to assist in orientating your new workforce

Click here to learn more

Webinar – New regulatory approach to aged care

A new model for regulating aged care – 9 May 2023

We’re developing a new model for regulating aged care as part of the changes to improve the quality and safety of aged care in Australia. We’re hosting this webinar to share the details and seek your views on the changes we’re proposing.

Click here to learn more

Beyond Blue’s Professional Education to Aged Care (PEAC) e-learning program

Explanation of training:

To improve the detection and management of anxiety and depression experienced by older adults in residential and community aged care settings. The modules in the program include:

– Understanding anxiety and depression
– Anxiety and depression in older people
– Promoting the mental health of community aged care clients
– Promoting the mental health of aged care residents
– Identifying and responding to suicide in aged care settings (new)
– Managing anxiety and depression in aged care clients and residents
– Looking after your mental health at work (new).

Click here to learn more

Mapping Social Cohesion 2019: Summary Video

Explanation of training:

Key findings of 2019 Scanlon mapping report; how changing demographics impact social cohesion

Click here to view the video

All One Together

Explanation of training:

Anti-racism – ECCV campaign: How do we want to be together ?what is racism? What is the experience of being othered? What does a successful multi-cultrualism look like?

Click here to view the training video

Pure Magic Workshop Series

SESSION 1: (Wednesday 26th April 2023)
Keep your Cool – Never miss a Beat in Business

SESSION 2: (Wednesday 17th May 2023)
Creating a great workplace culture for all of us

SESSION 3: (Wednesday 31st May 2023)
Engage in your Role, Love your Job

SESSION 4: (Wednesday 7th June 2023)
The Power of Positive Influencing others

Click here for more information and to register for these workshop sessions.

Responding to suspected elder abuse: Professional education workshops

This interactive professional education workshop is designed to assist health and aged care practitioners to respond when elder abuse is suspected or disclosed.

Click here to learn more

Understanding and responding to Diversity – “Connecting the Pieces”

The Connecting the Pieces video (and accompanying Guide) articulates the unique aspects of diversity and person centred care and importantly, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the client’s journey.

Click here to view the training video

Addressing Diversity within the Aged Care Quality Standards

Overview of the session:

• Introduce the theories of power, privilege and intersectionality, and their relationship with meeting consumers expectations, preferences and needs;
• Support service providers to understand how to address consumers’ diversity within the Aged Care Quality Standards
• Use case studies to highlight how diversity considerations apply to each standard

Click here to learn more

Inclusive Service Standards

Explanation of training:

The Inclusive Service Standards: A resource for aged care providers was developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. These standards inform the Aged Care Standards.

Click here to watch the training video.

Inner West Sydney and Central West regions aged care services capacity building interchange meeting.

Topic: Aged Care Reform Agenda – A Workforce Perspective

TUESDAY: 4 Apr 2023. 2:00PM – 3:30PM:

Click here to learn more.

Diversity and the Aged Care Standards

Explanation of training:

Talk about how diversity is embedded in the Aged Care Quality Standards.

How does your organisation embed diversity in line with new Aged Care Quality Standards?

Click here to watch the training video.

Home care leaders masterclass

As the home care sector moves towards this transition, members of boards and executive management will be required to have a clear understanding of their obligations across a range of key issues and challenges. This not only includes learning and adapting to policy changes for governance requirements but also strategic leadership, in order to successfully navigate organisational reforms in a customer-driven, competitive marketplace

Click here to learn more.

Aged care service capacity building interchange meeting.

Topic: Update on Aged Care Reforms.

Tuesday, 14th February 2023. 2pm-3:30pm.

Click here to learn more and to register.

Webinar Invitation – ‘Site audits in residential aged care’

Approved residential aged care providers and services are invited to attend a webinar, ‘Site audits in residential aged care’, hosted by the Aged Care Quality and Safety Commission. 

Click here to register!

National Sector Support Development Network ACCPA Update

Click here to view the Powerpoint

Consultation on an exposure draft of the Inspector – General of Aged Care Bill

The Australian Government is seeking feedback on a draft Inspector-General of Aged Care Bill (the Bill) to establish a new independent statutory office – the Inspector-General of Aged Care (Inspector-General) – to provide oversight of, and to drive improvements in the aged care system.

Click here to view

Alternate Operation Models

The training has been developed to assist CHSP providers to consider alternate business models in home care. This is to assist the home care sector to prepare for the In Home Aged Care program.

Click here to view

Welcome to the Aged Care Engagement Hub

The Australian Government is putting security, dignity, quality and humanity back into aged care. This is in response to the recommendations of the Royal Commission into Aged Care Quality and Safety’s final report.

Click here to view

Preparing for the new in-home aged care program – Service Provider Fact Sheet No.1

Click here to view

Summary A New Program for In-HomeAged Care
Discussion Paper

Click here to view

A New Program for In-HomeAged Care
Discussion Paper

Click here to view

Understanding Unit Costing for CHSP Providers.

Click here to view

In-Home Care Financial Management & Reform.

Click here to view

Serious Incident Response Strategy Training.

Click here to view

Supporting home care reforms among CHSP providers – Update.

Click here to view

Aged care reforms – an overview.

Click here to view

CHSP Transition Support Grant Opportunity

Click here to view

Summary of changes to the CHSP manual 2022- 2023.

Click here to view

National Guide to the CHSP Client Contribution Framework

Click here to view

Home Care Packages
Program Operational Manual
A guide for home care providers

Click here to view

CHSP COVID-19 Emergency Support

Click here to view

CHSP Grant Opportunity Guidelines

Click here to view

Click here to view extension

CHSP Manual 2022

Click here to view

CHSP Unit Costing Tool Template

Click here to view

Quality and safety in home services. 5 key areas of risk.

Guidance for governing bodies of home service providers

Click here to view

Get involved with the in-home aged care consultations visit the Ageing and Aged Care Engagement Hub.

Click here to get involved.

Reforming in-home aged care and regulation update

The Australian Government is determined to deliver reforms to Australia’s aged care system that improve the care delivered to older Australians.

Click here to learn more