Purpose of the Position:

  • To provide a companionship and monitoring role to people who may be socially isolated

Main Duties:

  • Provide social support to  customers within their homes and community
  • Record feedback and concerns within  database
  • Demonstrate friendly visiting by engaging in supportive and position conversations with clients, to monitor wellbeing and promote social inclusion
  • Ensure any concerns are delivered to the Service Manager as soon as possible

Other Responsibilities:

  • Respect customers privacy and confidentiality (i.e. anything raised by the customer must not be discussed with anyone other than  staff members)
  • To make the Aged and Communities team aware of customer feedback for continuous improvement
  • To respect and encourage the customers differing needs for independence
  • To advise Aged and Communities service manager should you are unavailable for your rostered shift
  • To bring to the attention of the Aged and Communities service manager any customer concerns that may need attention (it is not the responsibility of the volunteer to follow up these issues)
  • Comply with WHS regulations and volunteer policy

Skills and Personal Qualifications:

  • A caring attitude towards older people and those living with a disability
  • Ability to work effectively as part of a team
  • Good communication skills

Benefits of this position:

  • Enrich the quality of an older person’s life
  • Make a valuable contribution to people’s life and remain engaged with community
  • Gain more knowledge of what is happening in your community
  • Work as part of a dynamic team
  • Receive ongoing training and support, where appropriate
  • Maintain and develop workplace skills
  • Meet new people