Volunteers in Aged Care Sector
Care Leavers & Forgotten Australians in Aged Care. 18th August 2026.
A FREE online workshop on Real Care the Second Time Around-A trauma-informed training project by Helping Hand Aged Care.
Presented by Chelsea Lewis from Helping Hand and Sarah Lim from BBSafe.
Organised by STARS training.
Partners: Macarthur Disability Services (MDS)
Forgotten Australians/Care Leavers represent the 500,000 people who spent time in institutional and out of home care as children. Now older, they may experience barriers to care due to past trauma. Learn how providers can give targeted support to this group within the Aged Care Diversity Framework.
When: Tuesday 18 August, 10:30 am to 12:00 pm AEST
Cost: FREE for CHSP & other aged care staff & volunteers
Online via ZOOM.
Register: Care Leavers/Forgotten Australians Info Session 18.8.26 – 4CS
Responding to Carer Stress & Restrictive Practices in Home Care.
A FREE online workshop on working with older people, their families and carers.
When: Tuesday 22nd September. 2pm to 3:30pm (AEDT)
Facilitator: Wendy Hill, Carers NSW
Cost: FREE for CHSP & other aged care staff & volunteers.
Online via ZOOM.
Organised by STARS training
Online sessions for CHSP providers on working with Supporters (family carers) – by Carers NSW.
This 90 minute workshop recognises that family and friend carers play a vital role in supporting safe, positive ageing. Restrictive practices can arise from stress, lack of awareness, and fear, rather than any intent to harm.
Join in to learn how to identify and respond to carer stress, and explore practical ways to reduce the risk of restrictive practices.
Register here: https://4cs.civicrm.com.au/civicrm/event/info/?reset=1&id=517
Refresher Training for Volunteers: New Aged Care Act
This training module is designed to help volunteers understand the new Aged Care Act and how it impacts their work as a volunteer. By the end of this module, volunteers will be able to:
Understand the background to the development of the new Act.
Define the main components of the new Act.
Understand their responsibilities as a volunteer under the new Act.
Volunteer Refresher Training_New Aged Care Act.pptx (1.9 MB)
Training for Volunteers: Mental Health and Ageing
This training module is designed to provide volunteers with the information they need to better understand the mental health of the clients they are working with. It will give volunteers the skills they need to recognise signs of declining mental health, how to report concerns to get assistance for their client, and how to support someone with a mental health disorder.
mental health and ageing.pptx (7.1 MB)
Creating Inclusive Services for CHSP frontline staff & volunteers | 1 July 2026
This online workshop will explore what diversity and inclusion mean in practice, with reference to key principles from the Aged Care Rules 2025 and the Aged Care Diversity Framework. It will also focus on building professional relationships across differences and discuss practical approaches to working respectfully across areas such as identity, communication, and relationships.
This workshop supports workers and volunteers to build the knowledge, skills and confidence needed to deliver inclusive, respectful, and person-centred inclusive services.
Learning Outcomes:
- Identify the range of diversity in our community.
- Identify some of the areas to consider to create respectful, inclusive professional relationships.
- Develop strategies to create inclusive services through person-centred care.
Facilitated by: Affirm Organizational Development and Training
Date: Wednesday 1 July 2026
Time: 1:00pm to 3:00pm AEST
Location: Online
CreatingInclusiveServices-Flyer-Jul26.pdf (619.7 KB)
Brought to you by Macarthur Disability Services SSD
Care Leavers in Aged Care | Online Webinar + Q&A | 23 June 2026
Care Leavers in Aged Care: Building Safer, Trauma-Informed Services
30 minute webinar + 15 minutes Q&A for CHSP leaders, staff and volunteers
This webinar, presented by Wattle Place, will discuss Care Leavers, one of the “diverse populations” listed in the Aged Care Diversity Framework. “Care Leavers” is an overarching term for people who spent time, as children, in children’s homes, orphanages, other such institutions or foster homes before 1990.
Sadly, many of them experienced severe, widespread, systematic abuse in these environments, leading to complex trauma throughout their lives. Many Care Leavers are now ageing and require support. However, requiring support means being dependent on others and vulnerable again, like when they were children. Understandably, they have many fears about aged care, directly because of the trauma from their childhoods.
This webinar will help you to:
Understand the history of Care Leavers and why they live with trauma
Understand how that trauma may be activated through receiving aged care support and examples of what that activation may look like
Apply some alternative approaches to help Care Leavers feel as safe as possible while receiving aged care support (which will also assist aged care staff)
Wattle Place is part of Relationships Australia NSW, funded by the NSW State and Australian Governments. Wattle Place supports Care Leavers, people impacted by institutional child sexual abuse and people impacted by past forced adoptions.
Date: Tuesday 23 June
Time: 11:00am to 11:45am
Location: Online via Teams
Registration Link: Care Leavers in Aged Care: Building Safer, Trauma-Informed Services
Facilitated by: Wattle Place, Relationships Australia
Dementia Australia Training – Online Courses
Dementia Australia offers a wide range of free and paid online and in-person professional development opportunities for aged care workers, volunteers, and support staff. Their training programs focus on practical dementia care skills, communication, behaviour support, and person-centred approaches.
Some of the standout programs include:
- Advanced Communication Skills in Dementia
- Advanced Skills in Supporting Changed Behaviours
- Dementia Essentials
- Core Dementia Skills
- Advanced Dementia Practice Program
- EDIE: Virtual Reality Dementia Experience
- Understanding Dementia
- Talk with Ted: Dementia Communication Simulation
Many of the accredited online programs are fully funded and free across Australia, while some workshops have associated fees.
The in-person sessions are particularly valuable. Programs such as EDIE and Talk with Ted provide immersive experiences that help participants better understand communication, empathy, and behavioural responses from the perspective of a person living with dementia. Having run both courses, we received highly positive feedback, particularly on the practical strategies, communication confidence, and immersive learning experience.
2 x eLearning Courses: ‘Effective Progress Notes’ & ‘Und Choice, Independence & Quality of Life’
Online eLearning Courses
for CHSP leaders, support staff and volunteers
Flexible online eLearning that can be completed anytime, anywhere on any device.
Macarthur Disability Services and NGO Training Centre are offering CHSP providers exclusive access to two practical online training courses designed to support workforce capability and compliance.
Course 1: Understanding Choice, Independence and Quality of Life
Learn how to support choice, independence and dignity in aged care through person-centred care practices aligned to the Strengthened Aged Care Quality Standards.
Course Duration: 45 min
Course 2: Effective Progress Notes
Learn how to write clear, compliant and professional progress notes that support quality care, meet aged care standards, and strengthen accountability.
Course Duration: 35 min
Access Dates: Tuesday 19th May to Tuesday 23rd June 2026
Sign Up: Free CHSP Courses | NDIS Online Self-Assessment Preparation Courses | NGO Training Centre
Download flyer: Free CHSP eLearning Pilot – Limited Access (7).pdf (205.5 KB)
Safe Home Visiting for CHSP staff & volunteers – Online Workshop 10 June
Safe Home Visiting Online 10 June 2026.pdf (502.0 KB)
A full-day interactive online workshop with Donna Bevan from Centre for Community Welfare Training (CCWT)
For CHSP staff and volunteers
9:30am to 4:30pm AEST (with breaks)
A partnership between SSDs at MDS, STARS and CB City
Self-directed online learning modules on SIRS and effective documentation for staff and volunteers
These training resources were originally developed in 2024 as a partnership project between the Southern Services Reform Group (SSRG) and the City of Onkaparinga using Articulate 360. They have since been utilised by several Local Government Commonwealth Home Support Program (CHSP) providers, and have now been refreshed for 2026.
The package includes short, easy‑to‑access interactive online learning modules covering:
- SIRS awareness for staff Link
- SIRS awareness for volunteers Link
- Quick‑skill learning for effective documentation Link
Modules can be accessed via the direct link or a dedicated QR code. The link can be sent via SMS and the product right sizes to the e device in use (phone/ tablet/PC)
Individuals will need to provide an email address to register and access the modules.
MARATE Online Training for CHSP Staff and Volunteers – 7th May 2026
MDS is partnering with several other SSD providers including STARS to offer this great online training for CHSP providers!
MARATE = Managing Angry, Rude, Abusive, Threatening and Emotional Behaviours
Frontline aged care staff are increasingly facing challenging and emotionally charged interactions. This practical workshop will equip CHSP providers with proven strategies to confidently manage difficult behaviour, de-escalate conflict, and communicate effectively.
3 Online Modules:
Module 1: Situational Awareness
Module 2: Self Management
Module 3: Communicating under Stress
Date: Thursday, 7 May 2026
Time: 10am – 3pm (Includes 1hr Lunch)
Link to register: Microsoft Forms
This workshop is in collaboration with the following SSD provider organisations: MDS, 4cs, Ageing Australia, 3Bridges, Canterbury-Bankstown City Council, Advance Diversity, Sydney Community Forum, Ethnic Community Services and Central Coast SSD (Wesley Mission).
MARATE Training Flyer.pdf (987.3 KB)
Foundations for Building Trauma Awareness | 11th May 2026
This training is the foundation to all educational programs Blue Knot offers on complex trauma. This training program provides learners with a trauma informed lens to better understand the impacts and outcomes for people who experience complex trauma.
The important message being:
Trauma Informed Practice is not about the treatment of trauma or the symptoms, but rather a recognition that trauma experiences are a possibility for anyone (Kezelman & Stavropoulos, 2012)
This training program utilises current research to provide an understanding of trauma, the impacts of trauma on all aspects of life and subsequently the coping mechanisms formed in response to trauma. The principles of trauma-informed practice are introduced which focus on a strengths-based approach and applicable to all , vital for every person working in health, human, education, disability and legal services, working in government, non-government, public or private sectors.
By participating in this training program, participants will:
Develop understanding of the types, prevalence, neurobiology and impacts of trauma
Use a trauma-informed lens to reframe challenging behaviours as adaptive responses to trauma
Using case scenarios, apply the principles of trauma-informed practice in your role to develop strategies which enhance safety, minimise retraumatisation and support recovery of people with diverse traumas.
Date: Monday 11th May
Time: 9:00am to 4:30pm
Location: Online via Zoom
Register: Foundations for Building Trauma Awareness
Facilitated by: BlueKnot Foundation
Brought to you by Macarthur Disability Services SSD.
Please note: MDS SSD will register you with BlueKnot Foundation. You will receive confirmation emails and Zoom join link information directly from BlueKnot Foundation and subject to BlueKnot Foundation’s terms and conditions.
Funded by the Department of Health, Disability and Ageing.
Registration for this event is free for CHSP Service Providers.
19th May 2026 – Safe Home Visiting for CHSP workforce
Safe Home Visiting for CHSP workforce.
This training is suitable for all CHSP staff and volunteers working with older people in their homes
Are you new to home visiting or have you been doing it for years and want to refresh your skills? Either way, Safe Home Visiting will help make your visits more productive and safer.
This free session will use realistic case scenarios and participant experiences to explore and develop good practice policy, procedures, and strategies for home visits facilitated by Donna Bevan from CCWT
Key topics include identifying safety issues, assessing when it is safe to visit, and managing tricky situations. Participants will gain practical safety tips and strategies, learn safer client approaches and good risk assessment practices for home visits. Additionally, the session will focus on supporting agency policies, maintaining client-centred practices, setting clear boundaries, and safeguarding both emotional and physical well-being.
We are offering 2 training dates:
Canterbury Bankstown Workshop (Waitlist)
When: Tuesday 28 April 2026, 9:30 am to 4:30 pm Where: Yagoona Community Centre, 176D Cooper Road, Yagoona
Link to register: Safe Home Visiting for CHSP workforce 28.4.26 Canterbury Bankstown – 4CS
Campbelltown Workshop – Places available
When: Tuesday 19 May 2026, 9:30 am to 4:30 pm
Where: Macarthur Disability Services, Level 8, 138 Queen Street, Campbelltown
Link to register: Safe Home Visiting for CHSP Workforce 19.5.26 Campbelltown – 4CS
(Places are strictly limited — priority will be given to CHSP-funded services) Maximum of 3 participants per organisation.
Morning tea & lunch provided.
Dignity of Risk – 16 March 2026
Workshop overview
Applying dignity of risk principles to the provision of care for older people, is essential in the delivery of person centred care. Defined by Ibrahim & Davis 2013, Dignity of Risk refers to the concept of affording a person the right (or dignity) to take reasonable risks and that the impeding of this right can suffocate personal growth, self-esteem and the overall quality of life.
The challenge for providers is to balance duty of care while honouring the rights of the care recipient to self-determination, including to take on risk. Effective communication and negotiation skills with care recipients ensures both the provider and their employees are also protected, while enabling the older person to continue to enjoy activities.
With workplace policies, procedures and defensible documentation, in place, older people receiving care, can continue to live meaningful lives based on their individual choices, whether receiving care at home, in the community or in a residential facility. This training session is designed to inform how dignity of risk influences quality of life for the care recipient and how to engage in negotiation in order that all parties are protected in the pursuit of individual choice and freedom.
Who should attend?
Managers, supervisors, team leaders, frontline staff and volunteers.
The outcomes are:
- understanding the definitions of dignity, risk, and dignity of risk
- implementing standard one and the expectations on service providers
- knowing the difference between dignity of risk and duty of care
- defining reasonable risk
- learning what makes a choice an informed choice
- using a risk management framework and documenting choices.
Dementia Care Training for Volunteers
This online course is designed to provide easily accessible dementia care education for Volunteers who are supporting people living with dementia or experiencing memory and thinking problems.
Suitable for people working in:
Residential Aged Care, Acute Care and Respite Care
Dementia Care Training for Volunteers | Dementia Training Australia (DTA)
Boundaries for Volunteers – Online workshop | Thursday 11th Dec 2025
It is easy for volunteers in support roles to be unsure of the line between friendly and friends. This online 1.5 hour online workshop will look at what a professional volunteer relationship should look like (including compliance with Aged Care Code of Conduct), how to maintain boundaries and still have a great relationship with clients.
Date: Thursday 11 December 2025
Times:
10am to 11:30am AEDT
9:30am to 11am ACDT (SA)
9:00am to 10:30am AEST (QLD)
7:00am to 8:30am AWST (WA)
Platform: Teams
Cost: FREE for CHSP Volunteers
Register: Boundaries for CHSP Volunteers Workshop – Online
Facilitated by: Volunteering SA&NT SSD and MDS SSD in partnership with Bayside City Council
Download flyer:
Boundaries Workshop Flyer_Dec25.pdf (2.0 MB)
Volunteer Workforce Working Group: CHSP Volunteering Symposium – Wednesday 25th March 2026
Volunteering in Aged Care: Empower, Sustain, Transform.
SAVE THE DATE
Wednesday 25th March 2026.
11.00am AEDT / 10.30 ACDT
10.00am AEST / 8.00 AWST
Join us online for a free symposium to explore volunteering in aged care:
– Empowering volunteers through training, compliance and wellbeing
– Building a sustainable and inclusive volunteer ecosystem
– Innovation volunteer roles for meaningful impact
Subscribe for further information: https://share.hsforms.com/103-hCrH8TnKNp3ssd8A06wpvsq8
Free Online or Face to Face training available for Volunteers
Latrobe Community Health Service are offering free online training to CHSP Volunteers across Australia to support the ongoing changes. This is an opportunity for your volunteers to gain skills and knowledge in the following topics.
To register please send your volunteers details to adriana.pezzutto@lchs.com.au
Name:
Email Address:
Organisation:
Volunteer role:
Training courses you wish to complete:
Your volunteer will be registered with our Training software ‘Litmos’ and a login will be sent to them directly to complete the training. If they have any difficulties with logging in, to please contact Team Leader Volunteers Adriana Pezzutto on (03) 5131 5464
Victorian Child Safe Standards – We All Have a Role to Play 6.0 (AU)
This course covers how to recognise signs of child abuse, follow correct reporting procedure and, ultimately, model the behaviours that foster a child safe environment. It covers important information about Victoria’s compulsory minimum standards that apply to organisations that provide services for children to help protect them from abuse. These child safe standards are compulsory for all organisations in scope, but not prescriptive. They encourage and guide a diverse range of organisations and individuals to how they can help implement the required child safe standards.
Learning objectives –
• Identify factors that may indicate a child is being abused or may be abused in the future
• Identify the types of child abuse that can occur
• Recognise the 11 Victorian child safe standards
Duration – 30 minutes
Manual Handling 7.0 (AU)
This course covers important information about safe manual handling in the workplace. It describes the dangers associated with lifting, and more seemingly innocuous manual tasks, such as typing or sitting for extended periods. The course looks at ways to reduce risk when performing manual tasks, by identifying hazards and removing them through a risk assessment process. This course is responsive.
Learning objectives –
• Describe what is meant by manual handling
• Explain the importance of safe manual handling and the risks associated
• Explain your and your organisation’s responsibilities under health and safety laws
Duration – 25 minutes
The SAFE Files – Workplace Bullying 7.0 (AU)
This course outlines how certain behaviours can constitute workplace bullying and may be against the law. It also explains some of the causes and impacts of bullying, how to respond to it and get help, and ways to prevent bullying occurring in the workplace.
Duration: 25 minutes
Aboriginal and Torres Strait Islander Cultural Safety 3.0 (AU)
Many Indigenous employees report being challenged about their identity or expected to educate non-Indigenous colleagues about racism and Indigenous issues. This course looks at how you and your organisation can take steps to make your workplace more culturally safe for First Nations people – and why this is so important.
Learning objectives –
• Describe cultural safety for Aboriginal and Torres Strait Islander people
• Recognise why workplace inclusion and cultural safety are so important
• Acknowledge the historical and cultural significance of Aboriginal and Torres Strait Islander communities, and the impact of injustice and exclusion
Duration – 35 minutes
These training modules are completed online and are free for volunteers involved in CHSP programs across Australia.
Please contact Team Leader Volunteers Adriana Pezzutto on (03) 5131 5464 if you have any questions.
If you would like a face to face session at one of our offices in Regional Victoria or Metropolitain Melbourne please contcat me to make a booking
Boundaries for Volunteers – Online & Liverpool NSW | November 2025
It is easy for volunteers in support roles to be unsure of the line between friendly and friends. This online 1.5 hour workshop will look at what a professional volunteer relationship should look like, how to maintain boundaries and still have a great relationship with your clients.
Option One: Online
Date: Tuesday 18 November 2025
Time: 1pm to 2:30pm AEDT
Platform: Zoom
Option Two: Liverpool (SWS) NSW
Date: Tuesday 25 November 2025
Time: 10am to 12pm
Cost: FREE for CHSP Volunteers
Facilitated by: Adam Holstein, MDS Training
Boundaries Workshop Flyer_Nov25.pdf (7.8 MB)
Wellness and Reablement in Action … Delivering Quality Care
VOLUNTEER SESSION:
When: Thursday 13 November 2025, 10.00 – 11.00 am
Delivery: Online, Zoom – link will be sent after enrolment
Target group: Volunteers who work directly with clients and carers in CHSP funded programs
Register: https://www.trybooking.com/DGRXY
Stay connected with the Healthy Ageing newsletter
For all community aged care workers and volunteers supporting older people living at home, Australia wide.
Subscribe here to receive quarterly updates and resources.
Visit their website for FREE evidence-based nutrition and physical activity resources, tools and training.
www.health.tas.gov.au/healthyageing
All of the resources are written in plain English and meet the latest accessibility requirements.
The New Aged Care Act: Volunteer Rights & Responsibilties Part 1
This webinar and resource list is for aged care volunteers and volunteer coordinators.
Please note this webinar was recorded before the announcement of the change of date of the introduction of the New Aged Care Act, therefore there is reference to 1 July 2025 rather than 1 November 2025.
View the webinar here: https://www.dropbox.com/scl/fi/njywesokjusgrifh9vthd/the-new-aged-care-act-Rights-and-Responsibilities-for-Volunteers-and-Volunteer-Coordinators-Final.mp4?rlkey=pfsh8plvlsy1a43w5eqpfgknn&st=8so1enwn&dl=0
This webinar is one of a series of webinars delivered by the SA Collaboratives to address key topics arising from the Aged Care Reforms.
David Jacquier, Program Coordinator with Volunteering SA & NT, provides a summary of general responsibilities including legislative requirements and the rights of volunteers to have a safe and healthy environment, to understand their purpose and boundaries within the organisation and to have access to induction, orientation, training and support. He also emphasises the importance of having appropriate insurance cover for volunteers and for the organisation to ensure transparency regarding all relevant volunteer policies and procedures including those covered by the Privacy Act 1988. Recognition and appreciation is key to retaining volunteers.
Specifically, regarding the new Aged Care Act, it is important that volunteers understand their responsibilities regarding the Statement of Rights, the Code of Conduct and the Strengthened Aged Care Quality & Safety Standards. There are resources available specifically developed for volunteers and they are available here: https://www.dropbox.com/scl/fi/lb52vyy3v8r2ghkx7l3nd/The-New-Aged-Care-Act-Rights-and-Responsibilities-for-CHSP-Providers-and-Volunteers-Resources.pdf?rlkey=wi6sopsbkv1no1n1133jzpveb&st=nsryeffi&dl=0
Volunteers also need to be aware of their responsibilities regarding the Serious Incident Reporting Scheme (SIRS). A webinar addressing this is available here SIRS for Volunteers & Contractors Nov 2022.mp4 – OneDrive
Using Advance Care Directives – 29 July 2025
Advance Care Directives 29 July 2025.pdf (642.4 KB)
- Are you comfortable discussing advance care planning with the person you support?
- Do you understand how and when advance care directives should be used?
This webinar will guide you through**:**
The importance of advance care planning: who should create one and what to include.
The benefits of advance care directives in meeting aged care standards and legislation.
When, who, and why to use a person’s advance care directives.
Case studies exploring legal, cultural, and ethical considerations.
Date: Tuesday 29 July 2025
Time: 1.00pm – 2.00pm
Facilitator : Preventing Harm Initiative (PHI)
Format: Online
Registration : https://4cs.civicrm.com.au/civicrm/event/info/?reset=1&id=472
Suitable for: Nurses, Coordinators, Care and Support Staff in Aged services
Cost: FREE for aged care staff and volunteers (limited places, priority given to CHSP funded services)
Free Online training in 2025 for Volunteers
Latrobe Community Health Service are offering free online training to CHSP Volunteers across Australia. This is an opportunity for your volunteers to gain skills and knowledge in the following topics.
To register please send your volunteers details to adriana.pezzutto@lchs.com.au
Name:
Email Address:
Organisation:
Volunteer role:
Training courses you wish to complete:
Your volunteer will be registered with our Training software ‘Litmos’ and a login will be sent to them directly to complete the training. If they have any difficulties with logging in, to please contact Team Leader Volunteers Adriana Pezzutto on (03) 5131 5464
Victorian Child Safe Standards – We All Have a Role to Play 6.0 (AU)
This course covers how to recognise signs of child abuse, follow correct reporting procedure and, ultimately, model the behaviours that foster a child safe environment. It covers important information about Victoria’s compulsory minimum standards that apply to organisations that provide services for children to help protect them from abuse. These child safe standards are compulsory for all organisations in scope, but not prescriptive. They encourage and guide a diverse range of organisations and individuals to how they can help implement the required child safe standards.
Learning objectives –
• Identify factors that may indicate a child is being abused or may be abused in the future
• Identify the types of child abuse that can occur
• Recognise the 11 Victorian child safe standards
Duration – 30 minutes
Manual Handling 7.0 (AU)
This course covers important information about safe manual handling in the workplace. It describes the dangers associated with lifting, and more seemingly innocuous manual tasks, such as typing or sitting for extended periods. The course looks at ways to reduce risk when performing manual tasks, by identifying hazards and removing them through a risk assessment process. This course is responsive.
Learning objectives –
• Describe what is meant by manual handling
• Explain the importance of safe manual handling and the risks associated
• Explain your and your organisation’s responsibilities under health and safety laws
Duration – 25 minutes
The SAFE Files – Workplace Bullying 7.0 (AU)
This course outlines how certain behaviours can constitute workplace bullying and may be against the law. It also explains some of the causes and impacts of bullying, how to respond to it and get help, and ways to prevent bullying occurring in the workplace.
Duration: 25 minutes
Aboriginal and Torres Strait Islander Cultural Safety 3.0 (AU)
Many Indigenous employees report being challenged about their identity or expected to educate non-Indigenous colleagues about racism and Indigenous issues. This course looks at how you and your organisation can take steps to make your workplace more culturally safe for First Nations people – and why this is so important.
Learning objectives –
• Describe cultural safety for Aboriginal and Torres Strait Islander people
• Recognise why workplace inclusion and cultural safety are so important
• Acknowledge the historical and cultural significance of Aboriginal and Torres Strait Islander communities, and the impact of injustice and exclusion
Duration – 35 minutes
These training modules are completed online and are free for volunteers involved in CHSP programs across Australia.
Please contact Team Leader Volunteers Adriana Pezzutto on (03) 5131 5464 if you have any questions.
If you would like a face to face session at one of our offices in Regional Victoria or Metropolitain Melbourne please contcat me to make a booking
Psychosocial Safety for CHSP Providers and Volunteers
Volunteers and their managers are invited to this one hour session explaining the importance of psychosocial safety and how it applies to everyone in our workplaces, including volunteers. We explore Safe Work Australia’s framework to identify, assess, control and review psychosocial hazards in a CHSP context.
This session is part of a SSD Volunteer Working Party collaboration with Volunteering SA&NT, Macarthur Disability Services SSD, and Meals on Wheels NSW.
2pm Tuesday 4th March
Psychosocial Safety PNG.pdf
Swinburne University’s Wellbeing Clinic is holding a webinar on grief and loss.
The webinar will explore the losses associated with ageing and practical ways to support the grieving older person.
This webinar is for people working in aged care, as well as psychologists, social workers, counsellors and volunteers who work with older people.
When: Friday 20 September, 4:45 pm to 6:00 pm (AEST)
For more information, see Swinburne University’s webinar schedule 6
AUSLAN (Australian Sign Language) Training for CHSP Volunteers
Key points:
Training is fully online with Lisa Mills
Access is for 12 months
One enrolment is for course 1 & 2
Licenses are not transferable so please do not enrol if you do not intend to complete the training
You can read more about Lisa and the courses here: Lisa Mills Online 8
In these courses you will learn:
About Auslan (Australian Sign Language)
About deafness, Deaf Community and Culture
Auslan vocabulary & how to sign short Auslan sentences or phrases
Learn how to communicate with deaf people in Auslan without voice
Develop an appreciation for Auslan & develop practical Auslan skills
Access genuine Auslan with a deaf teacher
Learn through fun and informal online video tutorials & a student handbook
Receive a good introduction before committing to accredited course.
If you wish to enrol please email Adriana Pezzutto with your name, the organisation you volunteer for and your volunteer position title, information about enrolment will then be sent to you
CHSP Provider Information for Volunteers
Community Connect Northern Beaches has created the following document:
Volunteer Information.pdf (198.1 KB)
It is distributed to volunteers and aims to improve understanding and awareness of the importance of CHSP service delivery – to help older people to live independently and safely at home.
Feedback is welcome on this document, either by contacting Tom Beeh at Community Connect Northern Beaches on 0426 933 133 or email Tom at tomb@lets-connect.com.au or by completing the attached questionnaire and forwarding it to Community Connect (Email: info@lets-connect.com.au).
NSW Ageing and Disability – Elder Abuse for professionals
This introductory online training course will improve your detection and response to abuse, neglect and exploitation.
Mental Health Support (Staff and Volunteers) (1hr)
Poor mental health and mental health conditions are one of the number one reasons that people visit their GP, but do you and your staff know how to support someone with a mental health concern? In this workshop we look at signs that someone requires help, we explore empathy and what it means to be a good listener. We also look at how you can support and talk to someone to manage their mental health.
Learning outcomes:
- What are the reasons people need support?
- When should I be concerned?
- The importance of listening.
- Ways to support someone whilst maintaining our boundaries.
Facilitated by: Adam Holstein
Date: Tuesday 30th April
Time: 2:00pm-3:00pm AEST
Mental Health Support Training | Humanitix
Volunteers and Volunteer Managers: New training and resources available
New training and resources are now available for volunteers and volunteer managers in aged care.
The Aged Care Quality and Safety Commission have published new resources 37 including videos, factsheets, and online modules.
Topics include the:
- Code of Conduct for Aged Care
- Serious Incident Response Scheme (SIRS)
- Complaints process.
The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 22 on:
- elder abuse
- the role of OPAN as an advocacy service.
Aged Rights Advocacy Service – Presentation for Volunteers in Aged Care
Free online presentation for volunteers in aged care by the Aged Rights Advocacy Service on
Monday, December 4, 11:00am-12:00pm AEDT
CHSP Provider Information for Volunteers
Community Connect Northern Beaches has created the following document:
Volunteer Information.pdf (198.1 KB)
It is distributed to volunteers and aims to improve understanding and awareness of the importance of CHSP service delivery – to help older people to live independently and safely at home.
Feedback is welcome on this document, either by contacting Tom Beeh at Community Connect Northern Beaches on 0426 933 133 or email Tom at tomb@lets-connect.com.au or by completing the attached questionnaire and forwarding it to Community Connect (Email: info@lets-connect.com.au).
Volunteers and Volunteer Managers: New training and resources available
New training and resources are now available for volunteers and volunteer managers in aged care.
The Aged Care Quality and Safety Commission have published new resources 15 including videos, factsheets, and online modules.
Topics include the:
- Code of Conduct for Aged Care
- Serious Incident Response Scheme (SIRS)
- Complaints process.
The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 10 on:
- elder abuse
- the role of OPAN as an advocacy service.
Free Aged Care Learning Packages
Wicking has developed free Equip Aged Care Learning Packages which are now available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families.
- FREE – all modules are completely free
- Learn when it suits you. Modules can be accessed at any time
- Each module only takes around 10 minutes to complete
- Accessible on a phone, tablet, or computer
Each learning module highlights key concepts on contemporary aged care topics and encourages participants to continue their learning by providing additional resources
A free, downloadable certificate of completion is available for each module. On completion of all modules in the introductory or refresher learning package, an additional certificate is available which details learning and CPD hours.
Click here to learn more
• The Orange Ex-Services Club
Sector Support and Development. Community of Practice.
A discussion platform for SSD providers, peak bodies and the Department of Health and Aged Care.
Click here for more.
Volunteering Resource Hub
The Volunteering Resource Hub, an initiative of Volunteering Australia, brings together useful, evidence-based and current best practice resources, tools, research and information to support effective volunteer management.
Click here for more.
National Standards for Volunteer Involvement
The National Standards for Volunteer Involvement are being refreshed to ensure they reflect the contemporary environment and continue to support the volunteering ecosystem. The project is being lead by Volunteering Australia with the support of Volunteering SA&NT.
Click here for more.
National Strategy for Volunteering 2023-2033
Following a rigorous and inspiring 12-month co-design journey Australia has a new shared agenda for a reimagined future for volunteering. The National Strategy for Volunteering, co-created by stakeholders from across the volunteering ecosystem, provides a blueprint for the next ten years that will enable volunteering in Australia to thrive.
Click here for more.