Volunteers in Aged Care Sector

Volunteers and Volunteer Managers: New training and resources available

New training and resources are now available for volunteers and volunteer managers in aged care.

The Aged Care Quality and Safety Commission have published new resources 37 including videos, factsheets, and online modules.
Topics include the:

  • Code of Conduct for Aged Care
  • Serious Incident Response Scheme (SIRS)
  • Complaints process.

The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 22 on:

  • elder abuse
  • the role of OPAN as an advocacy service.

    Aged Rights Advocacy Service – Presentation for Volunteers in Aged Care

    Free online presentation for volunteers in aged care by the Aged Rights Advocacy Service on

    Monday, December 4, 11:00am-12:00pm AEDT

    ARAS Presentation Flyer with registration link.pdf (1.0 MB)

    CHSP Provider Information for Volunteers

    Community Connect Northern Beaches has created the following document:
    Volunteer Information.pdf (198.1 KB)

    It is distributed to volunteers and aims to improve understanding and awareness of the importance of CHSP service delivery – to help older people to live independently and safely at home.

    Feedback is welcome on this document, either by contacting Tom Beeh at Community Connect Northern Beaches on 0426 933 133 or email Tom at tomb@lets-connect.com.au or by completing the attached questionnaire and forwarding it to Community Connect (Email: info@lets-connect.com.au).

    Volunteers and Volunteer Managers: New training and resources available

    New training and resources are now available for volunteers and volunteer managers in aged care.

    The Aged Care Quality and Safety Commission have published new resources 15 including videos, factsheets, and online modules.
    Topics include the:

    • Code of Conduct for Aged Care
    • Serious Incident Response Scheme (SIRS)
    • Complaints process.

    The Older Persons Advocacy Network (OPAN) has also published OPAN resources for volunteers 10 on:

    • elder abuse
    • the role of OPAN as an advocacy service.

    Free Aged Care Learning Packages

    Wicking has developed free Equip Aged Care Learning Packages which are now available for anyone interested in the aged care sector, including personal care workers, nurses, allied health professionals, volunteers and families.

    • FREE – all modules are completely free
    • Learn when it suits you. Modules can be accessed at any time
    • Each module only takes around 10 minutes to complete
    • Accessible on a phone, tablet, or computer

    Each learning module highlights key concepts on contemporary aged care topics and encourages participants to continue their learning by providing additional resources

    A free, downloadable certificate of completion is available for each module. On completion of all modules in the introductory or refresher learning package, an additional certificate is available which details learning and CPD hours.

    Click here to learn more

    Volunteering NSW State Conference

    The Centre for Volunteering is hosting a hybrid 2023 Volunteering NSW State Conference in Orange on:
    • Thursday the 8th of June 2023
    • 9:00am – 5:00pm,
    • The Orange Ex-Services Club

    Keynote Speakers include Christine Anu, Leigh Sales AM, Reconciliation Australia and Daniel Murray Empathic Consulting.
    The Centre are offering scholarships to attend the conference through an Expression of Interest process, to people who are engaged in volunteering in the region and staff who are involved in community development and/or the volunteering sector.
    Successful applicants will receive complimentary registration. You are encouraged to apply and share this amongst your community networks.

    More details are below plus how to apply, or follow this link:
    Applications close Wednesday, 24 May 2023.

    Sector Support and Development. Community of Practice.

    A discussion platform for SSD providers, peak bodies and the Department of Health and Aged Care.

    Click here for more.

    Volunteering Resource Hub

    The Volunteering Resource Hub, an initiative of Volunteering Australia, brings together useful, evidence-based and current best practice resources, tools, research and information to support effective volunteer management.

    Click here for more.

    National Standards for Volunteer Involvement

    The National Standards for Volunteer Involvement are being refreshed to ensure they reflect the contemporary environment and continue to support the volunteering ecosystem. The project is being lead by Volunteering Australia with the support of Volunteering SA&NT.

    Click here for more.

    National Strategy for Volunteering 2023-2033

    Following a rigorous and inspiring 12-month co-design journey Australia has a new shared agenda for a reimagined future for volunteering. The National Strategy for Volunteering, co-created by stakeholders from across the volunteering ecosystem, provides a blueprint for the next ten years that will enable volunteering in Australia to thrive.

    Click here for more.